Settings and activity
8 results found
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1 vote
An error occurred while saving the comment -
2 votes
An error occurred while saving the comment Yukari commented
Also, let us know if you have used Photoshop mobile to create your cloud documents in question. If so, where did you last edit it? (Created on mobile then edited on desktop or something else?)
An error occurred while saving the comment Yukari commented
Hello,
Thank you for reporting the issue for cloud documents. Would it be possible for you to collect a log file so we can analyze what's happening?
Hot to find a log file is explained here:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
-Yukari
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1 vote
An error occurred while saving the comment Yukari commented
Hi Jared,
Thank you for reporting the problem. What types of link are you trying to copy? Published page can manage XD, Dimension, and Aero links now. Also we'd appreciate if you could provide the following information:
- Platform (Mac, Win, iPad, etc.)
- Browser (Chrome, Safari, etc.)Thank you,
-yukari -
2 votes
An error occurred while saving the comment Yukari commented
Hi Eric, there is a limit on the number of invitations based on your account type. How many invitations you have sent for the failing ones? Also is your account free one? Thanks!
-Yukari
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5 votes
An error occurred while saving the comment Yukari commented
Thank you for sharing your experience. We are working on Cloud Document enhancements. Let us know if you have any specific requests around Cloud Documents. Thanks.
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2 votes
An error occurred while saving the comment Yukari commented
Hi there,
Thank you for reporting issues. Unfortunately, 1GB is a current limit uploading form CC Assets Web. Please use CC Desktop application to sync large files. We're working on fixing that ugly red error message.
-Yukari
An error occurred while saving the comment Yukari commented
Hi Munzir, what kind of files did you upload? Also, are they large size ones? Thanks!
-Yukari
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1 vote
An error occurred while saving the comment Yukari commented
Hi, what platform (OS) are you in?
Thank you,
-Yukari -
1 vote
Hi Mirddin,
I’d love to get some more detail on this issue your encountering. Is this an issue you’re experiencing with the Extract feature on PSDs? If so, this was a bug that was fixed shortly after your bug was filed. If not, I’d love to get more detail on when you’re experiencing this.
Thanks!
EmilyAn error occurred while saving the comment Yukari commented
Hi Mirddin, are you seeing this problem in https://assets.adobe.com? If you could provide with steps to reproduce the problem, that would help us.
Thank you,
-Yukari
Sorry to hear that've you had problems with cloud documents. Are you still seeing the error? If so, would it be possible to generate another log following the instructions here?
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
-Yukari