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8 results found

  1. Cloud documents file refuses to open

    1 vote

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    1 comment  ·  Report Bugs » 02: Assets Website  ·  Admin →
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    Yukari commented  · 

    Sorry to hear that've you had problems with cloud documents. Are you still seeing the error? If so, would it be possible to generate another log following the instructions here?

    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    -Yukari

  2. Photoshop cannot open the cloud file, and downloading the cloud file always fails

    2 votes

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    2 comments  ·  Report Bugs » 01: Desktop Sync  ·  Admin →
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    Yukari commented  · 

    Also, let us know if you have used Photoshop mobile to create your cloud documents in question. If so, where did you last edit it? (Created on mobile then edited on desktop or something else?)

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    Yukari commented  · 

    Hello,

    Thank you for reporting the issue for cloud documents. Would it be possible for you to collect a log file so we can analyze what's happening?

    Hot to find a log file is explained here:

    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    -Yukari

  3. Copying a link failure on the "Manage Links" page

    1 vote

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    1 comment  ·  Report Bugs » 02: Assets Website  ·  Admin →
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    Yukari commented  · 

    Hi Jared,

    Thank you for reporting the problem. What types of link are you trying to copy? Published page can manage XD, Dimension, and Aero links now. Also we'd appreciate if you could provide the following information:
    - Platform (Mac, Win, iPad, etc.)
    - Browser (Chrome, Safari, etc.)

    Thank you,
    -yukari

  4. could not send invite

    2 votes

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    2 comments  ·  Report Bugs » 05: Sharing  ·  Admin →
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    Yukari commented  · 

    Hi Eric, there is a limit on the number of invitations based on your account type. How many invitations you have sent for the failing ones? Also is your account free one? Thanks!

    -Yukari

  5. One source for cloud documents

    5 votes

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    1 comment  ·  Request Features » 10: Other  ·  Admin →
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    Yukari commented  · 

    Thank you for sharing your experience. We are working on Cloud Document enhancements. Let us know if you have any specific requests around Cloud Documents. Thanks.

  6. Error could not be uploaded - [UNEXPECTED] XHR failure

    2 votes

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    6 comments  ·  Report Bugs » 02: Assets Website  ·  Admin →
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    Yukari commented  · 

    Hi there,

    Thank you for reporting issues. Unfortunately, 1GB is a current limit uploading form CC Assets Web. Please use CC Desktop application to sync large files. We're working on fixing that ugly red error message.

    -Yukari

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    Yukari commented  · 

    Hi Munzir, what kind of files did you upload? Also, are they large size ones? Thanks!

    -Yukari

  7. Website defaults to wrong language.

    1 vote

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    2 comments  ·  Report Bugs » 02: Assets Website  ·  Admin →
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    Yukari commented  · 

    Hi, what platform (OS) are you in?

    Thank you,
    -Yukari

  8. Rendering occurs and freezes

    1 vote

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    1 comment  ·  Report Bugs » 02: Assets Website  ·  Admin →
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    NEEDS MORE FEEDBACK  ·  Emily Dinger responded

    Hi Mirddin,

    I’d love to get some more detail on this issue your encountering. Is this an issue you’re experiencing with the Extract feature on PSDs? If so, this was a bug that was fixed shortly after your bug was filed. If not, I’d love to get more detail on when you’re experiencing this.

    Thanks!
    Emily

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    Yukari commented  · 

    Hi Mirddin, are you seeing this problem in https://assets.adobe.com? If you could provide with steps to reproduce the problem, that would help us.

    Thank you,
    -Yukari