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  1. Creative Cloud reporting I have 45 GB used, but I have no files on the cloud

    6 votes

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    2 comments  ·  Report Bugs » 02: Assets Website  ·  Admin →
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    TRY THIS  ·  Stephanie Au-Chan responded

    Hi Chuck,

    Do you have photos stored with Lightroom? Your quota includes storage with both Lightroom & Creative Cloud Files.

    Thank you,
    Stephanie

    Steven supported this idea  · 

  2. CC Asset Storage Full, But No Files in My Library...?

    3 votes

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    0 comments  ·  Report Bugs » 02: Assets Website  ·  Admin →
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    UNDER REVIEW  ·  Emily Dinger responded

    Hi Nat, thank you for your feedback. We are looking into this issue. Thank you for your patience!

    Steven supported this idea  · 

  3. storage full

    7 votes

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    3 comments  ·  Report Bugs » 02: Assets Website  ·  Admin →
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    NEEDS MORE FEEDBACK  ·  Emily Dinger responded

    Hi John, thank you for your feedback. This is a bug that we are currently investigating.

    As far as your comment about support, is there anything specifically about the support that didn’t meet your needs? Was it hard to find the feedback forum on the interface, or was it something else?

    Thank you for your time in advance.

    Steven supported this idea  · 

  4. CC says my storage is full but i can't see anything there

    13 votes

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    18 comments  ·  Report Bugs » 01: Desktop Sync  ·  Admin →
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    NEEDS MORE FEEDBACK  ·  Stephanie Au-Chan responded

    HI there — to help us better understand the issue, can you share information about the plan you have & where you are seeing your storage being reported as full? Thank you!

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    Steven commented  · 

    Same as everyone else I have 21gb used in 20gb photo plan. When I first downloaded photoshop and lightroom it automatically did something and then told me cloud was full. Today I decided to delete whatever it auto uploaded but there isn't anything.

    Steven supported this idea  ·