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1 vote
Hi there & apologies for the delay. Can you provide more details on what type of file(s) you were trying to restore? Also, was the file in a shared folder? Thank you.
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Anonymous
commented
Hi Stephanie,
thanks for getting back to me.
I was trying to restore a few zip files. And a few jpgs too. The files are not in a shared folder (sharing listed as "only you"). The files are located in a folder in my Creative Cloud Files folder which is the folder synced with my computer/creative cloud.Anonymous
shared this idea
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2 votes
Hi there & apologies for the delay. Can you provide more details on what type of file(s) you were trying to restore? Also, was the file in a shared folder? Thank you.
Anonymous
supported this idea
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2 votes
Hi there & apologies for the delay. Can you provide more details on what type of file(s) you were trying to restore? Also, was the file in a shared folder? Thank you.
Anonymous
shared this idea
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3 votes
Hi there, thank you for your feedback. We will investigate this. Thank you for your patience.
Anonymous
supported this idea
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I'm still having with this. Since May I've avoided deleting anything just to make sure I don't run into the problem (and this has become a problem with space on my computer). But I recently had to restore a folder and several files that I had deleted 6-7 months ago. I selected the files, clicked the restore button, got a green "successfully restored message" and then nothing. The files did not appear in my regular folder, in my downloads, in anywhere. They have disappeared AGAIN. I NEEDED those files and needed them immediately.
Please HELP!!!