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    3 comments  ·  Report Bugs » 02: Assets Website  ·  Admin →
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    NEEDS MORE FEEDBACK  ·  Emily Dinger responded

    Hi John, thank you for your feedback. This is a bug that we are currently investigating.

    As far as your comment about support, is there anything specifically about the support that didn’t meet your needs? Was it hard to find the feedback forum on the interface, or was it something else?

    Thank you for your time in advance.

    S R supported this idea  · 
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    S R commented  · 

    I have a 20GB monthly plan and my storage says I've used 81GB and nothing can be uploaded or synced. I cannot access my cloud storage online or through any adobe applications I have downloaded. Lightroom is the only application I have used and the files viewable through that app are minimal. I've deleted over 1000 photos off of Lightroom with no reduction to the 81GB used and the full cloud storage is not accessible anywhere. There is no help forum for this nor any (easily accessible) way to contact customer support. I am paying a monthly fee for a service that I cannot use or edit to make it accessible. This is effecting my work and my means of income. Why can I not access my own cloud storage when I am paying for this service? How does one delete excess files if files cannot be accessed or viewed?