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11 results found

  1. Stop Library Panel from Rearranging Colors As I Input THem

    2 votes

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    1 comment  ·  Report Bugs » 03: Library Panel  ·  Admin →
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    Hari Vallabha commented  · 

    Hi scott,

    Extremely sorry for the delayed response and the difficulties you were facing with the rearrangement of colors in the library. Could you please provide us with a screen recording of this behavior if possible? Files can be attached to the comments in this thread.

    We would definitely investigate this problem and come back with a response.

    Thank you,
    Hari Vallabha
    CCLibraries

  2. vector assets with transparent backgrounds have white background when being used

    2 votes

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    1 comment  ·  Report Bugs » 03: Library Panel  ·  Admin →
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    Hari Vallabha commented  · 

    Hi maggie,

    Sorry for the delayed response. Unfortunately, we were not able to reproduce the issue mentioned using assets with transparent backgrounds. We were able to see transparent background on placing them in a file. The graphic was created in photoshop and used in illustrator.

    We'd like to investigate your problem further -
    Could you please describe more on which type of assets you were observing this behavior, and the applications being used? Also if you could share logs from your machine, this would be very helpful. Here's a link to the Adobe Log Collector Tool:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    This will generate a zip file. It will be something like "AdobeLogs_20221011_081024_xxx.zip"
    This might help us to understand the root cause of the problem.

    Thank you,
    Hari Vallabha
    CCLibraries

  3. Adobe Stock replaced all logos/graphic elements in existing CC library with photos

    2 votes

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    1 comment  ·  Report Bugs » 03: Library Panel  ·  Admin →
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    Hari Vallabha commented  · 

    Hi dave,

    Sorry for the delayed response. Unfortunately, we were not able to reproduce the issue mentioned by creating a library with the same name from the adobe stock website.

    We'd like to investigate your problem - if you could share logs from your machine, this would be very helpful. Here's a link to the Adobe Log Collector Tool:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    This will generate a zip file. It will be something like "AdobeLogs_20221011_081024_xxx.zip"
    This might help us to understand the root cause of the problem.

    Thank you,
    Hari Vallabha
    CCLibraries

  4. library doesn't load assets it is blank

    10 votes

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    4 comments  ·  Report Bugs » 03: Library Panel  ·  Admin →
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    Hari Vallabha commented  · 

    Hi Nishreen,

    So sorry to hear that.
    Could you please try these following steps:
    1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location: WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
    2. Follow the steps from Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
    Before trying the steps - please, make sure you've killed `Creative Cloud Libraries Synchronizer` process in Task Manager / Activity Monitor, as well as quitting all Adobe related products. This is mentioned in steps 1 and 2 of the article, but I wanted to point it out because it's important.

    Please let us know if this didn't resolve the issue. Thanks for reaching out.

    Regards,
    Hari Vallabha
    CCLibraries

  5. library not loading

    8 votes

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    3 comments  ·  Report Bugs » 03: Library Panel  ·  Admin →
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    Hari Vallabha commented  · 

    Hi kenneth,

    Sorry, you're facing this problem. Could you please try:
    1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location: WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
    2. Follow the steps from Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
    Before trying the steps - please, make sure you've killed `Creative Cloud Libraries Synchronizer` process in Task Manager / Activity Monitor, as well as quitting all Adobe related products. This is mentioned in steps 1 and 2 of the article, but I wanted to point it out because it's important.

    Please let us know if this didn't resolve the issue. Thanks for reaching out.

    Regards,
    Hari Vallabha
    CCLibraries

  6. Arrows do not work correctly

    2 votes

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    2 comments  ·  Report Bugs » 02: Assets Website  ·  Admin →
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    Hari Vallabha commented  · 

    Hi stefan,

    Sorry to hear this. It would be really helpful if you could share screenshots of this issue. This might help us understand the cause of the problem.

    Thanks,
    Hari Vallabha
    CCLibraries

  7. folders not displaying when using Relink from CC Libraries

    1 vote

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    1 comment  ·  Report Bugs » 04: Assets Panel  ·  Admin →
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    Hari Vallabha commented  · 

    Hi,

    So sorry to hear about the issue and the comments section not allowing you to upload screenshots. If possible could you email the screenshots to `hak@adobe.com`? We would like to get this issue resolved as soon as possible. Thanks for reaching out.

    Regards,
    Hari Vallabha
    CCLibraries

  8. not syncying

    5 votes

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    1 comment  ·  Report Bugs » 01: Desktop Sync  ·  Admin →
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    Hari Vallabha commented  · 


    Hi,

    So sorry to hear that the sync is not working. Could you try out the steps mentioned in this article: https://helpx.adobe.com/in/creative-cloud/kb/arent-my-files-syncing.html

    Please let us know if this hasn't resolved the issue. We can definitely escalate and resolve this issue as soon as possible.

    Thank you,
    Hari Vallabha
    CCLibraries

  9. add color from libraries to swatches

    1 vote

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    1 comment  ·  Report Bugs » 03: Library Panel  ·  Admin →
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    Hari Vallabha commented  · 

    Hi,

    On the latest photoshop, clicking colours or colour themes in the libraries panel populates the selected colour in swatches too. Please find the attached video for reference.

    And please let us know if we can answer any other questions.

    Thank you,
    Hari Vallabha
    CCLibraries

  10. CC libraries disappear

    11 votes

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    1 comment  ·  Report Bugs » 03: Library Panel  ·  Admin →
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    Hari Vallabha commented  · 

    Hi,

    Sorry to hear that. Could you please try:
    1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location: WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
    2. Follow the steps from Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
    Before trying the steps - please, make sure you've killed CCLibraries process in Task Manager / Activity Monitor, as well as quitting all Adobe related products. This is mentioned in steps 1 and 2 of the article, but I wanted to point it out because it's important.

    If your issue persists even after the above-mentioned steps, please let us know.

    Thank you,
    CCLibraries team

  11. Dragging new graphic into a group drops it in random location

    3 votes

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    NEEDS MORE FEEDBACK  ·  1 comment  ·  Report Bugs » 03: Library Panel  ·  Admin →
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    Hari Vallabha commented  · 

    Hey Ariel

    Sorry to hear that, we have verified on the latest creative cloud and it seems to be working fine (PFA). We'd like to investigate your problem - if you could share logs from your machine and recording of the drag and drop behaviour, it would be very helpful.

    Here's a link to the Adobe Log Collector Tool:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    This will generate a zip file - please could you send me the name of it?
    It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"

    This might help us to understand the root cause of the problem.

    Thank you,
    CCLibraries team