AdminMariia (Software Quality Engineer, Adobe Systems Incorporated)

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  1. 1 vote

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    1 comment  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Sorry for the wait - we have posted Ai 25.3 build with the fix, it's been available in Beta section. Please, install it to be unblocked. Animate 21.0.4 build 39603 is available under regular application section in CCD.
    The fix in InDesign is coming soon, will post here once it's available on Production.

    These builds has a fix for the problem when Libraries Panel is getting frozen / wrong scaling while working. We are also working to deliver a fix for the problem when Libraries hang after the machine comes back from sleep.

    Sorry for the inconvenience one more time, this issue been the highest priority for the teams. It is not something that we could deliver as an independent update on Libraries side, but this required applications updates, which is currently in progress.

    Thank you,
    Mariia

  2. 57 votes

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    39 comments  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi everyone,

    Sorry for the wait - we have posted Ai 25.3 build with the fix, it's been available in Beta section. Please, install it to be unblocked. Animate 21.0.4 build 39603 is available under regular application section in CCD.
    The fix in InDesign is coming soon, will post here once it's available on Production.

    These builds has a fix for the problem when Libraries Panel is getting frozen / wrong scaling while working. We are also working to deliver a fix for the problem when Libraries hang after the machine comes back from sleep.

    Sorry for the inconvenience one more time, this issue been the highest priority for the teams. It is not something that we could deliver as an independent update on Libraries side, but this required applications updates, which is currently in progress.

    Thank you,
    Mariia

    An error occurred while saving the comment

    Hi everyone,

    Thanks a lot for reporting this issue and helping us to investigate.

    This problem is set to a higher priority and we are trying our best to deliver the fix as soon as possible.
    This is something that can't fixed independently on CCLibraries side, but requires applications updates. We will keep this thread updated!

    This is not ideal, but you can try the workarounds to get unblocked while the fix is on its way:
    - unplug external monitor;
    - downgrade the application version to the previous;
    - set your machine not to go sleep.

    Apologies for the inconvenience and thank you for your patience!

    Mariia
    CCLibraries Team

    An error occurred while saving the comment

    Hi everyone,

    We have identified the problem and will try to deliver the fix as soon as possible. Thank you for your patience! Will keep the thread updated!

    CCLibraries Team

    An error occurred while saving the comment

    Hi, sorry you are facing this problem!

    We are trying to reproduce this on our side right now.
    Will keep you updated on the status of this problem.

    Meanwhile, could anyone please share the Logs:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Please, post Logs ID here in the comment, so we can proceed with investigating the problem.

    Thank you!
    CCLibraries team

    An error occurred while saving the comment

    Hi, sorry you are facing this problem!
    We are trying to reproduce this on our side right now.
    Will keep you updated on the status of this problem.

    Meanwhile, could you please share the Logs:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thank you!
    CCLibraries team

  3. 6 votes

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    1 comment  ·  Request Features » 09: Versioning  ·  Flag idea as inappropriate…  ·  Admin →
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    Thanks a lot for this feedback, we are passing it to our Product Managers!

    CCLibraries team

  4. 43 votes

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    5 comments  ·  Request Features » 04: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi everyone,

    Thanks a lot for the feedback, we have passed it to our Product Managers. Will keep you updated on it.

    Thank you,
    CCLibraries team

  5. 2 votes

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    1 comment  ·  Request Features » 04: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Could you please share a screenshot? There were no changes related to thumbnails recently.

    Thank you!
    CCLibraries team

  6. 3 votes

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    1 comment  ·  Request Features » 04: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi, thank you for the feedback! This makes sense and could help you to keep your assets well orginized. We are providing this feedback to our PMs, will keep you updated :)

    CCLibraries team

  7. 2 votes

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    2 comments  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Thank you so much for your feedback, we have voiced to our product managers that this is making your work less efficient.
    Will keep you updated!
    Thanks!

  8. 8 votes

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    1 comment  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →

    We have posted Ai 25.3 build with the fix, it’s been available in Beta section. Please, install it to be unblocked. Animate 21.0.4 build 39603 is available under regular application section in CCD.
    The fix in InDesign is coming soon, will post here once it’s available on Production.

    Thank you,
    Mariia

    An error occurred while saving the comment

    Hi,

    This problem is set to a higher priority and we are trying our best to deliver the fix as soon as possible.
    This is something that can't be fixed independently on CCLibraries side, but requires applications updates. We will keep this thread updated!

    This is not ideal, but you can try the workarounds to get unblocked while the fix is on its way:
    - unplug external monitor;
    - downgrade the application version to the previous;
    - set your machine not to go sleep.

    Apologies for the inconvenience and thank you for your patience!

    Mariia
    CCLibraries Team

  9. 20 votes

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    2 comments  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Hi,

    This problem is set to a higher priority and we are trying our best to deliver the fix as soon as possible.
    This is something that can't be fixed independently on CCLibraries side, but requires applications updates. We will keep this thread updated!

    This is not ideal, but you can try the workarounds to get unblocked while the fix is on its way:
    - unplug external monitor;
    - downgrade the application version to the previous;
    - set your machine not to go sleep.

    Apologies for the inconvenience and thank you for your patience!

    Mariia
    CCLibraries Team

    An error occurred while saving the comment

    Hi, sorry you are facing this problem!
    We are trying to reproduce this on our side right now.
    Will keep you updated on the status of this problem.

    Meanwhile, could you please share the Logs:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Please, post the Logs ID, so we can retrieve the Logs.

    Thank you!
    CCLibraries team

  10. 5 votes

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    1 comment  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Could you please give more details? I tried applying colors to the shapes in Ps and it works fine, no black Strock is applied.

    Thank you!

  11. 4 votes

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    1 comment  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Could you please Undock your Libraries Panel, dismiss the Graphic and you should be able to use your Libraries again.

    Thank you!

  12. 5 votes

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    1 comment  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    To search in Adobe Stock, please click on any Library first. Then you will be able to select Adobe Stock from the dropdown and proceed with searching Stock assets. Attaching a screenshot.

    Thank you!

  13. 3 votes

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    2 comments  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Stock search is still there in CCLIbraries Panel. Just select any Library and you will be able to select Stock search from the dropdown.

  14. 6 votes

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    3 comments  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    We are working on resolving this problem right now.

    Will keep you posted once the fix is out.

    Thank you,
    Mariia

  15. 5 votes

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    1 comment  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    We are not able to reproduce this problem on our side.
    Could you please collect Logs and share the Logs ID with us?

    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thank you!

  16. 1 vote

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    4 comments  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    We have posted Ai 25.3 build with the fix, it’s been available in Beta section. Please, install it to be unblocked. Animate 21.0.4 build 39603 is available under regular application section in CCD.
    The fix in InDesign is coming soon, will post here once it’s available on Production.

    Thank you,
    Mariia

    An error occurred while saving the comment

    Hi, there is this thread for the same issue here:
    https://creativecloudassets.uservoice.com/forums/905281-report-bugs/suggestions/41704093-cc-library-freezes-and-not-able-to-scroll

    Could we please ask you to collect Logs and provide us with them? That will help to investigate and fix the problem as soon as possible:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thank you,
    CCLibraries team

  17. 1 vote

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    2 comments  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    We have fixed this problem and the update will be available very soon.
    The CCLibraries installer is already available here in Solution 1:
    https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

    Please, download it and install - this will resolve the problem.

    Thank you!
    Mariia

  18. 27 votes

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    8 comments  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Please, try installing Libraries using the Solution 1 here:
    https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

    Let us know if that resolved the problem,
    Thank you,
    Mariia

  19. 15 votes

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    2 comments  ·  Report Bugs » 03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,
    We are able to apply colors from CCLibraries to the objects. Could you please let us know what Ai and Libraries versions you are using. Libraries version can be found in CCD Help menu -> About Creative Cloud.
    Maybe any other details you can provide?
    Thank you, Mariia

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