Settings and activity
18 results found
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UI is non responsive and/or Zoomed in | Upvote - Please fix!
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HD_SocialAnnouncement.jpg 248 KB -
Screen Shot 2021-03-30 at 12.21.47 PM.png 77 KB -
HD_SocialAnnouncement.jpg 248 KB -
Screen Shot 2021-03-30 at 12.21.47 PM.png 77 KB -
HD_SocialAnnouncement.jpg 248 KB -
Screen Shot 2021-03-30 at 12.21.47 PM.png 77 KB -
HD_SocialAnnouncement.jpg 248 KB -
Screen Shot 2021-03-30 at 12.21.47 PM.png 77 KB
5 votesAn error occurred while saving the comment -
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14 votes
An error occurred while saving the comment Hi,
Sorry for the wait - we have posted Ai 25.3 build with the fix, it's been available in Beta section. Please, install it to be unblocked. Animate 21.0.4 build 39603 is available under regular application section in CCD.
The fix in InDesign is coming soon, will post here once it's available on Production.These builds has a fix for the problem when Libraries Panel is getting frozen / wrong scaling while working. We are also working to deliver a fix for the problem when Libraries hang after the machine comes back from sleep.
Sorry for the inconvenience one more time, this issue been the highest priority for the teams. It is not something that we could deliver as an independent update on Libraries side, but this required applications updates, which is currently in progress.
Thank you,
Mariia -
87 votes
The issue is now fixed in Illustrator 25.4 that is available in the Creative cloud App for download.
An error occurred while saving the comment Hi everyone,
Sorry for the wait - we have posted Ai 25.3 build with the fix, it's been available in Beta section. Please, install it to be unblocked. Animate 21.0.4 build 39603 is available under regular application section in CCD.
The fix in InDesign is coming soon, will post here once it's available on Production.These builds has a fix for the problem when Libraries Panel is getting frozen / wrong scaling while working. We are also working to deliver a fix for the problem when Libraries hang after the machine comes back from sleep.
Sorry for the inconvenience one more time, this issue been the highest priority for the teams. It is not something that we could deliver as an independent update on Libraries side, but this required applications updates, which is currently in progress.
Thank you,
MariiaAn error occurred while saving the comment Hi everyone,
Thanks a lot for reporting this issue and helping us to investigate.
This problem is set to a higher priority and we are trying our best to deliver the fix as soon as possible.
This is something that can't fixed independently on CCLibraries side, but requires applications updates. We will keep this thread updated!This is not ideal, but you can try the workarounds to get unblocked while the fix is on its way:
- unplug external monitor;
- downgrade the application version to the previous;
- set your machine not to go sleep.Apologies for the inconvenience and thank you for your patience!
Mariia
CCLibraries TeamAn error occurred while saving the comment Hi everyone,
We have identified the problem and will try to deliver the fix as soon as possible. Thank you for your patience! Will keep the thread updated!
CCLibraries Team
An error occurred while saving the comment Hi, sorry you are facing this problem!
We are trying to reproduce this on our side right now.
Will keep you updated on the status of this problem.Meanwhile, could anyone please share the Logs:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmlPlease, post Logs ID here in the comment, so we can proceed with investigating the problem.
Thank you!
CCLibraries teamAn error occurred while saving the comment Hi, sorry you are facing this problem!
We are trying to reproduce this on our side right now.
Will keep you updated on the status of this problem.Meanwhile, could you please share the Logs:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmlThank you!
CCLibraries team -
6 votes
An error occurred while saving the comment Thanks a lot for this feedback, we are passing it to our Product Managers!
CCLibraries team
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50 votes
An error occurred while saving the comment Hi everyone,
Thanks a lot for the feedback, we have passed it to our Product Managers. Will keep you updated on it.
Thank you,
CCLibraries team -
3 votes
An error occurred while saving the comment Could you please share a screenshot? There were no changes related to thumbnails recently.
Thank you!
CCLibraries team -
3 votes
An error occurred while saving the comment Thank you so much for your feedback, we have voiced to our product managers that this is making your work less efficient.
Will keep you updated!
Thanks! -
8 votes
The issue is now fixed in Illustrator 25.4 that is available in the Creative cloud App for download.
An error occurred while saving the comment Hi,
This problem is set to a higher priority and we are trying our best to deliver the fix as soon as possible.
This is something that can't be fixed independently on CCLibraries side, but requires applications updates. We will keep this thread updated!This is not ideal, but you can try the workarounds to get unblocked while the fix is on its way:
- unplug external monitor;
- downgrade the application version to the previous;
- set your machine not to go sleep.Apologies for the inconvenience and thank you for your patience!
Mariia
CCLibraries Team -
47 votes
An error occurred while saving the comment Hi,
This problem is set to a higher priority and we are trying our best to deliver the fix as soon as possible.
This is something that can't be fixed independently on CCLibraries side, but requires applications updates. We will keep this thread updated!This is not ideal, but you can try the workarounds to get unblocked while the fix is on its way:
- unplug external monitor;
- downgrade the application version to the previous;
- set your machine not to go sleep.Apologies for the inconvenience and thank you for your patience!
Mariia
CCLibraries TeamAn error occurred while saving the comment Hi, sorry you are facing this problem!
We are trying to reproduce this on our side right now.
Will keep you updated on the status of this problem.Meanwhile, could you please share the Logs:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmlPlease, post the Logs ID, so we can retrieve the Logs.
Thank you!
CCLibraries team -
5 votes
An error occurred while saving the comment Hi,
Could you please give more details? I tried applying colors to the shapes in Ps and it works fine, no black Strock is applied.
Thank you!
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24 votes
An error occurred while saving the comment Could you please Undock your Libraries Panel, dismiss the Graphic and you should be able to use your Libraries again.
Thank you!
An error occurred while saving the comment Hi,
To search in Adobe Stock, please click on any Library first. Then you will be able to select Adobe Stock from the dropdown and proceed with searching Stock assets. Attaching a screenshot.
Thank you!
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4 votes
An error occurred while saving the comment Hi,
Stock search is still there in CCLIbraries Panel. Just select any Library and you will be able to select Stock search from the dropdown.
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6 votes
An error occurred while saving the comment Hi,
We are working on resolving this problem right now.
Will keep you posted once the fix is out.
Thank you,
Mariia -
5 votes
An error occurred while saving the comment Hi,
We are not able to reproduce this problem on our side.
Could you please collect Logs and share the Logs ID with us?https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Thank you!
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1 vote
The issue is now fixed in Illustrator 25.4 that is available in the Creative cloud App for download.
An error occurred while saving the comment Hi, there is this thread for the same issue here:
https://creativecloudassets.uservoice.com/forums/905281-report-bugs/suggestions/41704093-cc-library-freezes-and-not-able-to-scrollCould we please ask you to collect Logs and provide us with them? That will help to investigate and fix the problem as soon as possible:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmlThank you,
CCLibraries team -
1 vote
An error occurred while saving the comment Hi,
We have fixed this problem and the update will be available very soon.
The CCLibraries installer is already available here in Solution 1:
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.htmlPlease, download it and install - this will resolve the problem.
Thank you!
Mariia -
54 votes
Are you still having issues? If so, can you let us know what applications are giving you trouble?
An error occurred while saving the comment Please, try installing Libraries using the Solution 1 here:
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.htmlLet us know if that resolved the problem,
Thank you,
Mariia -
21 votes
An error occurred while saving the comment Hi,
We are able to apply colors from CCLibraries to the objects. Could you please let us know what Ai and Libraries versions you are using. Libraries version can be found in CCD Help menu -> About Creative Cloud.
Maybe any other details you can provide?
Thank you, Mariia
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We have a fix in the upcoming Illustrator 25.4 and is already available on pre-release.
You can download this from the pre-release section of the Creative Cloud Desktop App.
Can you try this out and confirm if this resolves the problem for you?
Note: Illustrator should be shown in the prerelease section of Creative Cloud App(Not Beta). If you don't see the pre-release section, you can enroll to pre-release by
1) navigate to https://www.adobeprerelease.com/
2) search for Illustrator CC program and apply.
3) Once this is approved, you will be notified over email and then should start seeing v25.4 in the prerelease section of Creative Cloud App.
Thank you!