Stop Alerting for Marketing Notifications
The CreativeCloud Desktop App shows a red badge indicating that I have notifications in the CC Menu. But really, these messages rarely require my attention as they seem to be mostly marketing Adobe Live events, font releases, etc.
When I see the red dot in my menu bar, I think that my apps need updating. I'm becoming desensitized to this because, more times than not, the notifications are announcements instead of needed updates.
It's not that I don't find the list of announcements valuable - I just feel that they inappropriately use the notification alerts. As a paying customer, I don't understand why I'm being encouraged to look at marketing material.
Instructions for filing a complaint:
Adobe routinely ignores complaints from users, so the next step is to report Adobe spam as a violation of the CAN-SPAM act:
"The CAN-SPAM Act, a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop emailing them, and spells out tough penalties for violations."
"Despite its name, the CAN-SPAM Act doesn’t apply just to bulk email. It covers all commercial messages, which the law defines as “any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service,” including email that promotes content on commercial websites. The law makes no exception for business-to-business email. That means all email – for example, a message to former customers announcing a new product line – must comply with the law."
"Each separate email in violation of the CAN-SPAM Act is subject to penalties of up to $42,530, so non-compliance can be costly."
Way past time Adobe stopped SPAMming its paying customers. It beggars belief they are still doing this and driving their customers mad!
I'm getting three to five of these pointless notifications per day. NOBODY wants these. People can unsubscribe from emails so Adobe goes and does this and gives you no way to disable it. It's either put up with this or manually check for application updates.
Paulius J. commented
Even if I turn off notifications completely, marketing messages still appear in my feed with red dot next to Creative Cloud icon. This is distracting.
Just remove the Ads. If I need your stock things, I'll go on your website.
I work 16h a day on really freaking big projects. My phone is off. All my notification is off. And boom, I see these ads for your stock market... yeah right. On a paid product. I want update feed, not spam feed.
I just made a lot of my customers switch to your products. I'm not talking about 1 or even 10.
A LOT MORE THAN THAT.
I'll probably go tweak the host file a bit to see if I can cut the ad feeds. ;)
Anthony M commented
Apple should block this use of a dynamic app icon in the menu bar. App developers can't add a red dot to an app icon -- it's misleading because users think there is something that needs updating. Instead, they end up reading marketing spam.
John Graham commented
An alternative solution to this issue would be to knock a dollar off of our bill for every alert you send to us...
How has this not only not been addressed in nearly a year and a half but has actually gotten worse? I have every notification option disabled and yet these spam notifications continue to appear at an alarming rate. This is unacceptable for a paid (and expensive, at that) product offering.
I'm commenting again because I am really not feeling respected by Adobe by interrupting my life with these notifications. My attention is something that you need my permission for, especially when I am paying you a lot of money. You are brute forcing these notifications to my attention, with no way to turn them off. This is not okay. Please tell your marketing team to freshen up their responsibilities as marketers by reading "This Is Marketing" by Seth Godin. As for the UX designers, please stand your ground when fighting for the best user experience and not allow these kinds of things to happen. I am not paying Adobe to steal my attention on a daily basis. This is not what I agreed to when I chose to send you almost $1,000 every single year.
David Nash commented
This issue has been open for over a year now, and if anything is getting worse (I believe that disabling notifications in the Creative Cloud desktop app did work initially, but now, as noted by others, these spam notifications appear even if notifications are disabled).
This issue also has a large number of votes (73 when checked just now), so please, Adobe, do something to address it.
Of course the attached screenshot does not show the red badge, as that disappears when the notifications pane is opened, but it was there this morning.
I have notifications UNCHECKED and I am still receiving them.
As far as I can tell, these are not system notifications. I'm on a Mac, and such notifications would appear in the sidebar which you can call up in various different ways.
These are notifications which appear on the Adobe Cloud icon in the menubar, and don't seem to be controllable. They notify the need for app updates (even though I have 'auto update' enabled) but they also alert to all this spam.
There's no way to turn them off, or it's broken.
I have turned off all notifications for Adobe CC and yet these spam notifications keep coming.
David Courtemanche commented
Add the option to filter / turn off each of the different notification categories.
I literally pay a premium on a lot of platforms to not be advertised to. Each year, I pay Adobe more than twice what I pay those platforms combined. This is absolutely unacceptable.
Spammy McSpam commented
This is clearly bothering a lot of people. I don't understand why such decisions are being made. I want this feature to work correctly and I don't want notifications to be disabled just for my account. It's really a shame that users have to ask Adobe to not use operating system notifications for marketing and spam.
Marketing is a plague most of the time. Ugh.
Adding my name to this list - it's unacceptable that Adobe has failed to address this issue over MONTHS. Do the Adobe engineers have ANY update on this?
STOP!!!! STOP!!!! STOP!!!! This is the most annoying thing ever. I have tried disabling so many of the 'Show Notifications' in preferences and I am still be spammed with ridiculous spam advertising. Now, I won't be notified when one of the apps I'm subscribing to is updated so I will have to remember to check. Stop wasting our valuable time Adobe. NO ONE wants this!
not only is this whole spamming tactic obscene (nobody here wants it and we're already paying for your software) but its also a broken feature itself. I got ELEVEN identical spam notifications within minutes of each other.
for me its not just a matter of getting it fixed, its the months of silence on the matter, and the fact that adobe felt it was a good idea to do this in the first place. is there no one in this faceless corporation who can even take ownership for their terrible ideas?