Stop Alerting for Marketing Notifications
The CreativeCloud Desktop App shows a red badge indicating that I have notifications in the CC Menu. But really, these messages rarely require my attention as they seem to be mostly marketing Adobe Live events, font releases, etc.
When I see the red dot in my menu bar, I think that my apps need updating. I'm becoming desensitized to this because, more times than not, the notifications are announcements instead of needed updates.
It's not that I don't find the list of announcements valuable - I just feel that they inappropriately use the notification alerts. As a paying customer, I don't understand why I'm being encouraged to look at marketing material.
John Graham commented
An alternative solution to this issue would be to knock a dollar off of our bill for every alert you send to us...
How has this not only not been addressed in nearly a year and a half but has actually gotten worse? I have every notification option disabled and yet these spam notifications continue to appear at an alarming rate. This is unacceptable for a paid (and expensive, at that) product offering.
I'm commenting again because I am really not feeling respected by Adobe by interrupting my life with these notifications. My attention is something that you need my permission for, especially when I am paying you a lot of money. You are brute forcing these notifications to my attention, with no way to turn them off. This is not okay. Please tell your marketing team to freshen up their responsibilities as marketers by reading "This Is Marketing" by Seth Godin. As for the UX designers, please stand your ground when fighting for the best user experience and not allow these kinds of things to happen. I am not paying Adobe to steal my attention on a daily basis. This is not what I agreed to when I chose to send you almost $1,000 every single year.
David Nash commented
This issue has been open for over a year now, and if anything is getting worse (I believe that disabling notifications in the Creative Cloud desktop app did work initially, but now, as noted by others, these spam notifications appear even if notifications are disabled).
This issue also has a large number of votes (73 when checked just now), so please, Adobe, do something to address it.
Of course the attached screenshot does not show the red badge, as that disappears when the notifications pane is opened, but it was there this morning.
I have notifications UNCHECKED and I am still receiving them.
As far as I can tell, these are not system notifications. I'm on a Mac, and such notifications would appear in the sidebar which you can call up in various different ways.
These are notifications which appear on the Adobe Cloud icon in the menubar, and don't seem to be controllable. They notify the need for app updates (even though I have 'auto update' enabled) but they also alert to all this spam.
There's no way to turn them off, or it's broken.
I have turned off all notifications for Adobe CC and yet these spam notifications keep coming.
David Courtemanche commented
Add the option to filter / turn off each of the different notification categories.
I literally pay a premium on a lot of platforms to not be advertised to. Each year, I pay Adobe more than twice what I pay those platforms combined. This is absolutely unacceptable.
Spammy McSpam commented
This is clearly bothering a lot of people. I don't understand why such decisions are being made. I want this feature to work correctly and I don't want notifications to be disabled just for my account. It's really a shame that users have to ask Adobe to not use operating system notifications for marketing and spam.
Marketing is a plague most of the time. Ugh.
Adding my name to this list - it's unacceptable that Adobe has failed to address this issue over MONTHS. Do the Adobe engineers have ANY update on this?
STOP!!!! STOP!!!! STOP!!!! This is the most annoying thing ever. I have tried disabling so many of the 'Show Notifications' in preferences and I am still be spammed with ridiculous spam advertising. Now, I won't be notified when one of the apps I'm subscribing to is updated so I will have to remember to check. Stop wasting our valuable time Adobe. NO ONE wants this!
not only is this whole spamming tactic obscene (nobody here wants it and we're already paying for your software) but its also a broken feature itself. I got ELEVEN identical spam notifications within minutes of each other.
for me its not just a matter of getting it fixed, its the months of silence on the matter, and the fact that adobe felt it was a good idea to do this in the first place. is there no one in this faceless corporation who can even take ownership for their terrible ideas?
Joachim Tillessen commented
I agree the current use of this feature is spam. I see a couple of ways to improve:
* Remove Marketing Content from this channel altogether
* Leave the Tab call it "news" but do not display the dot
* at least be more selective with the content you deliver (I had 5 !!! notifications with the exact same irrelevant content) have you guys been hacked?
"Brave new footage. Explore an exclusive Adobe Stock collection from GoPro" blinking on every other day for a week...
And I was considering uploading my own footage to Adobe Stock and maybe using some footage from there on my work projects.but this seals the deal and I will look elsewhere. This easily fixable crap is unacceptable since we pay for the membership. We shouldn't have to turn notifications off and check manually if there is something that actually matters like collaboration or app updates..
Hello, Just want to weigh in and say that I've been forced to entirely disable notifications for Creative Cloud as a result of this.
I already use Sketch in my professional work.
I was considering teaching Adobe XD to my students at the university where I teach, but when there are alternatives like Figma and Principle, I don't see why anyone would encourage the use of products when the company that provides them is actively hostile towards paying customers, distracting them with ads in the product itself.
I'll be pleasantly surprised if these notices suddenly stop appearing in Creative Cloud, but I fully expect the marketing team has already won this battle.
I'd just ask the poor Adobe PM who will one day stumble across this "User Voice" site to consider if such aggressive actions by the marketing team - attempting to squeeze even more money from the customers you already have - could have contributed to the rise of these other design tools, that respect the users attention.
I only want a notification if an app got updated. I do NOT want behance notifications or adobe ads! This is absurdly annoying
Allow us to turn these notifications off! I use the badge on the menu bar icon to help keep my apps up to date. I could not care less about all other Adobe notifications.
Matt Rasmussen commented
This in-system, unrequested marketing is spam. Completely unacceptable behavior toward paying customers. Discussed at length in this forum thread: https://forums.adobe.com/thread/2429174
Stuart Mayne commented
Regardless of the number of votes (or lack thereof) on this issue, the current level of control that a user has over types of notifications is unacceptable. With only the ability to turn on or off notifications as a whole, the system forces a stark choice for users - either forcing them to acknowledge / read poorly targeted marketing articles (notifications on), or risk out-of-date software because update alerts were not displayed (notifications off).
Granular user-level control over how and when people are subjected to marketing is not just a nice option, it is a necessity for GDPR Compliance - as I for one would like the opportunity to opt out as I did not consent to being marketed like this, but I do consent to being informed about product updates that I am actively paying for.
So initially, someone needs to contact the Marketing Dept and tell them to simply stop or even just reduce the amount of articles that they are posting until granular user-level control arrives (so others like myself can opt-out of marketing notifications).