Skip to content

Report Bugs

We are sorry you are experiencing issues with CC Assets or Libraries

Help us improve our service by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: When filing a new bug, please provide:
    • Steps to reproduce the issues
    • Expected result
    • Actual result

Thank you for your time, we really appreciate your feedback.

Report Bugs

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

4 results found

  1. It should be possible to sort the assets in the library panel manually, dragging them.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    TRY THIS  ·  0 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. When I change the name of a library it updates successfully but when I exit the libraries webpage return to the libraries page, the change I made defaults to the previous state. The change is effective across all libraries panels in all apps and CC desktop dashboard - but NOT IN THE BROWSER. I’ve tested on Chrome, Edge, Safari on PC and mobile and all have the same problem. I’ve tried clearing cache etc but same problem occurs across all browsers on all devises. Can you please look at this it’s quite annoying. Thank you!

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Next time this occurs, can you try hard reloading the page (On a mac: hold down the shift key and press the reload button, on Windows, hold down the control key and press the reload button)? The library name changes will not automatically update if you used the back button, so you will need to force a refresh. It should not, however, overwrite the Library name you just set, so if this does not help let me know and we can dig into it further. Thanks!

  3. DIscover email "Free bright balloon messages.
    Download all 18 .PSD files or just the ones that speak to you."
    They appear but don't download.

    https://assets.adobe.com/public/211ce79c-3f20-46ec-5559-429875141c06/2124f687-4477-474d-93ef-b82639b10957

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    TRY THIS  ·  1 comment  ·  09: Other  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Both the Creative Cloud App on my desktop and the web page for my assets is showing that I have used 45 GB of storage. However, I have no files on the cloud at all at this point. Both on my sync'd folder on my computer, and on the website itself, there are no files. So it should show that I have used zero GB. I have gone into the Deleted folder and confirmed that there are no files in there as well.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    TRY THIS  ·  Stephanie Au-Chan responded

    Hi Chuck,

    Do you have photos stored with Lightroom? Your quota includes storage with both Lightroom & Creative Cloud Files.

    Thank you,
    Stephanie

  • Don't see your idea?