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11 results found

  1. When i add a graphic to a library and then go to drag it into a group, it doesnt drop where i want it to and just drops in a random spot in another group above where i want it to.

    This happens 90% of the time and sometimes it randomly works normally

    3 votes

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    NEEDS MORE FEEDBACK  ·  1 comment  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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  2. A "Switch to Custom groups" window pops up when clicking a color swatch in my saved color library. This has just started doing this for me the past few weeks. It seems to happen over and over at times. I'm not sure why.

    1 vote

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    NEEDS MORE FEEDBACK  ·  0 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Libraries freeze, assets appear far too large or are frozen unable to add new assets.

    2 votes

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    NEEDS MORE FEEDBACK  ·  1 comment  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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  4. There's nothing in my cc storage but cc says it is one hundred per cent full, so what do i do????????

    13 votes

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    18 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
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    HI there — to help us better understand the issue, can you share information about the plan you have & where you are seeing your storage being reported as full? Thank you!

  5. The library panel is not loading on desktop apps.

    52 votes

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    18 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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  6. I have 20GB of storage connected to my plan. Macbook. My Creative Cloud shows that I have used 99% of my allocated storage space but when i get info on my Create Cloud Folder, it shows I am using only 11 GB. What is using up the rest of my space? And for further information, I pay a monthly subscription and your support is pathetic. It should not take me 30-40 mins to figure out how to post a question such as this.

    6 votes

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    2 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi John, thank you for your feedback. This is a bug that we are currently investigating.

    As far as your comment about support, is there anything specifically about the support that didn’t meet your needs? Was it hard to find the feedback forum on the interface, or was it something else?

    Thank you for your time in advance.

  7. When retrieving page resources, rendering occurs and freezes. PSD resources are not displayed

    1 vote

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    1 comment  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Mirddin,

    I’d love to get some more detail on this issue your encountering. Is this an issue you’re experiencing with the Extract feature on PSDs? If so, this was a bug that was fixed shortly after your bug was filed. If not, I’d love to get more detail on when you’re experiencing this.

    Thanks!
    Emily

  8. When i click restore from deleted option, the message says files has been restored. But there is no file sync and also the file is not available on the assets files section.

    The file has completed vanished and i have lost my valuable projects files

    Where are the files?

    2 votes

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there & apologies for the delay. Can you provide more details on what type of file(s) you were trying to restore? Also, was the file in a shared folder? Thank you.

  9. I selected a file to restore and got a message that it had been successfully restored but I cannot find in any of the other folders. Since there is no search function in the new assets interface, I had to search on my computer (which is synced) but it is not there either. I've refreshed and waited almost an hour but has still not shown up.

    So, in summary, an important folder that had been previously archived and should have been restored has completely disappeared.

    1 vote

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    2 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there & apologies for the delay. Can you provide more details on what type of file(s) you were trying to restore? Also, was the file in a shared folder? Thank you.

  10. XD files only sync when I save them as a new file. Niether XD files can not be downloaded from the cloud web platform, however I see there the relevant, latest state.

    6 votes

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    NEEDS MORE FEEDBACK  ·  1 comment  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Errors while syncing as files keep moving to trash, unable to locate synced files.

    3 votes

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
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