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  1. 7 votes

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    UNDER REVIEW  ·  4 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Sync not working

    PC Win 10. Sync Version v2.4.6.82. 1.5GB of 100GB used.
    Syncing works for a while, then some days not sync anything. Makes it difficult to collaborate. I am waiting for another designers files to sync to my PC. I created the folder initially and invited them to 'Edit'. They can see all my updates, but I can't get theirs.


    • Turned off syncing in Preferences.

    • Closed Creative Cloud App.

    • Opened Task Manager and 'End Process' for all CC Background processes, eg 'Creative Cloud (32 Bit)', 'Core Sync (32 Bit)', etc (about 6 of them).

    • Re-opened Creative Cloud App.

    • Turned on syncing…
    18 votes

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    3 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi there! Thank you for reporting this issue. It is currently under review. Thanks for your patience!

  3. Assets.adobe.com vs Assets2.adobe.com

    Bad request 400 (on assets2.adobe.com) when clicking on libraries (assets.adobe.com)

    When will they be integrated again?

    Sometimes I have the bad request page, sometimes it does work??

    3 votes

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cloud asset file image thumbnails not visible

    Cloud file image thumbnails not visible for any folder. Any thoughts?

    3 votes

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    1 comment  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi there! Thank you for your feedback. This is under investigation and we hope to have a fix soon! Thanks for your patience.

  5. sync deletes files randomly

    Files keep disappearing from Creative Cloud. It randomly deletes files and folders for no reason.

    2 votes

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    1 comment  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We will review this to see what the issue might be. Thank you for your patience.

  6. Unknown file type lists as OCTET, cannot manually upload new copies to the site

    I have a bunch of non-normal file types for things, one has a .cpnx extension. The site lists this as an OCTET file type. I've tried manually uploading a new copy of a file that already exists, but when I choose the file it says it's not the same file type (even though it's the same file name and extension) and won't let me upload.

    2 votes

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi Matt, thank you for reporting this. We have logged this issue to take a closer look at.

  7. When Sharing a link to a video it will not play when you click on the link, very disappointing used to work flawlessly , what happened?

    My idea is not to redesign your assets website if It breaks key functions. Especially the link to share video, my client has a presentation due tomorrow and needs to also view on their phone. This is really disappointing.

    This is what I get, and the video will not play.

    1 vote

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    1 comment  ·  05: Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    We will look into the issue with the player for a shared video link — these pages are separate from the new assets.adobe.com interface, so this issue is independent of the new interface & likely a regression.

    If there are specific feedback items on the new interface, we would like to understand more so we take it into account as we continue to make updates & improvements.

    Thank you.

  8. The "Collaborate…", "Share Link…" and "Show file activity" contextual menu items functions as "View on Website"

    Up until recently, if you chose "Collaborate…" in the Creative Cloud Files folder, a browser window would open up with a form to directly share the file/folder with someone. Now it gets redirected to the main Creative Cloud page (the same place "View on Website" would lead you to). The same thing goes for "Share Link…" and "Show file activity" which redirects to the shared assets' page on Creative Cloud (just like "View on Website" would).

    Tested environments: MacOS Mojave, Windows 10

    2 votes

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi Mattias,

    We will review this bug & update this as we get more insight into what might be happening.

    Thanks!
    Emily

  9. Keeps giving a sync failure but the file doesn't even exist anymore

    I moved a file from a folder to an other folder but the file could not tync for some reason, so i tryed again with a copy and that did work. Afterwords i deleted the failed file. But it keeps giving a sync failure, even after i deleted the file (i also emptied my trashcan)
    Its pretty annoying because of te window that keeps popping up.

    2 votes

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  10. can NOT restore file from "deleted" folder

    my latest file is deleted by me with a foolish mistake, and I can NOT retore it back to "files" folder. Every time I press restore, it only shows "gf_mockup.xd could not be restored - Unexpected token T in JSON at position 0"
    can you help to restore the file and let me download or sync with my local folder? please.

    3 votes

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    1 comment  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We will investigate this. Thank you for your patience.

  11. Why can't I see folders that I created?

    I created several folders in my Cloud for Teams. I invited several people to share the folders. They can see the folders, but I cannot. Why?

    1 vote

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    1 comment  ·  05: Sharing  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We will investigate this. Thank you for your patience.

  12. CC Asset Storage Full, But No Files in My Library...?

    As I was attempting to upload my first file to my library, it said that I could not, as I had used 21/20GB... Which first of all, doesn't make sense, as you can't use more space than you have. Also, there is no way that the file I am uploading is taking up over 20 GB, and I have never uploaded files there before.

    3 votes

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi Nat, thank you for your feedback. We are looking into this issue. Thank you for your patience!

  13. Move Tool assets.adobe.com

    Can not move all selected files into other folders. Even though it shows that the files have moved, when I refresh my browser the files are back in the old folder. I am not able to manage my files correctly.

    3 votes

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi Armando, thank you for your feedback. Sorry for the inconvenience, but hang tight! We are looking into this and hope to have a fix for you soon.

  14. 10 votes

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    8 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  15. Folder comes back and back again

    After having issues synchronizing my files I moved everything from my CC files folder. I also deleted every "deleted" file in the archive to start from scratch.
    Mysteriously a single folder comes back and back by itself no matter how often I delete it. Also "repaired" the CC App.
    Any suggestions?

    1 vote

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We will look into this for further investigation. Thank you for your patience.

  16. Where's the free storage???

    So because of Adobe Muse EOL I cancelled everything Adobe except my cancelled Creative Cloud is supposed to still let me have 2GB storage. I've deleted everything I can see including archived files and CC still keeps notifying me my storage is full. Okay???

    1 vote

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    1 comment  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We are looking into this issue. Thank you for your patience!

  17. Replacing updated files not allowed anymore?

    We collaborate on a magazine. Every time one of us makes revisions and tries to replace the file it tell us we cannot because it is not the same file type. It is the same exact file type - InDesign. Please advise

    1 vote

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    0 comments  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi Sue, thank you for your feedback. Sorry for the inconvenience, but hang tight! We are looking into this and hope to have a fix for you soon.

  18. 3 votes

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    UNDER REVIEW  ·  0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. Sync of big files is taking all the resources of a Mac

    I wanted to put a series of .MOV videos into my CC folder in order to be able to work on a Premiere Pro project at both home and office.

    30 files for approx. 7Go, max file is 2.5Go, smallest is 250Mo.

    After a very short while, the CC sync program hogs the computer totally. It's not even possible to move the cursor or very slowly. Mac and tools show it's getting up to 120% of processes.

    It tried twice, and if you can't at a moment delete the files, the computer end up rebooting itself.

    1 vote

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
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