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  1. Why can't I see folders that I created?

    I created several folders in my Cloud for Teams. I invited several people to share the folders. They can see the folders, but I cannot. Why?

    1 vote
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    1 comment  ·  05: Sharing  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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    0 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  3. CC Asset Storage Full, But No Files in My Library...?

    As I was attempting to upload my first file to my library, it said that I could not, as I had used 21/20GB... Which first of all, doesn't make sense, as you can't use more space than you have. Also, there is no way that the file I am uploading is taking up over 20 GB, and I have never uploaded files there before.

    3 votes
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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Move Tool assets.adobe.com

    Can not move all selected files into other folders. Even though it shows that the files have moved, when I refresh my browser the files are back in the old folder. I am not able to manage my files correctly.

    3 votes
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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. Downloading as JPEG

    In the previous version, you could download as several different file types. This is ESSENTIAL to our team's workflow as different people's software have different requirements. Why did this go away?

    2 votes
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    1 comment  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cannot upload files to a cloud storage

    For the last couple of days, I'm trying to upload some mp4 video (700MB) to cloud storage but it doesn't work. I keep staring at this http://take.ms/MKvtS and once it disappears the video is NOT uploaded in Assets. Also, uploading photos is super slow, but at least it works.

    1 vote
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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. 10 votes
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    8 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  8. Where are all my files?

    All my files are missing. I can see them in my creative cloud folder on my computer, but I can't see them when I select "view on web".

    1 vote
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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Folder comes back and back again

    After having issues synchronizing my files I moved everything from my CC files folder. I also deleted every "deleted" file in the archive to start from scratch.
    Mysteriously a single folder comes back and back by itself no matter how often I delete it. Also "repaired" the CC App.
    Any suggestions?

    1 vote
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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  10. Where's the free storage???

    So because of Adobe Muse EOL I cancelled everything Adobe except my cancelled Creative Cloud is supposed to still let me have 2GB storage. I've deleted everything I can see including archived files and CC still keeps notifying me my storage is full. Okay???

    1 vote
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    1 comment  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  11. Replacing updated files not allowed anymore?

    We collaborate on a magazine. Every time one of us makes revisions and tries to replace the file it tell us we cannot because it is not the same file type. It is the same exact file type - InDesign. Please advise

    1 vote
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    0 comments  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
  12. Can't preview a PDF file on Web browser

    I can't preview a PDF file on my Chrome browser.

    I remember it was possible with the older design.

    I should use Google Drive...

    2 votes
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    1 comment  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. I can't delete prototypes

    I can't delete XD prototypes any more since you updated the website!!! Please fix this ASAP!!!!!!!!!!!!!!!!

    4 votes
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    FIXED  ·  7 comments  ·  05: Sharing  ·  Flag idea as inappropriate…  ·  Admin →
  14. Sync slow when collaborating

    Takes over an hour to sync even a small 3MB file.

    When collaborating with other designers, we have to wait hours to check each others changes. This is unworkable. There should be a way to force a refresh.

    My colleague completes his work, saves the file, then emails me to say it's done. Then a few hours later, the updated files are there. We are on Australian NBN Broadband, which is 25MBps.

    3 votes
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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  15. Why could not I use my Adobe Creative Cloud Collection?

    Why could not I use my Adobe Creative Cloud Collection? All of them. I even had to upgrade them. Even when I tried, it could not be downloaded. Does it have to do with the payment problems, etc.,? Or could it be possible for other issues regarding to it?

    3 votes
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    2 comments  ·  09: Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. Can't Use New Assets Web Site on Mobile

    The following issues occur in the new Assets Web site on mobile (Android 7.1.1, using Chrome 62.0.3202.84 or Edge 1.0.0.1267)
    • Cannot see page header until rotating device, and then only halfway
    • Cannot scroll page, it instead opens file

    2 votes
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    1 comment  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  17. 3 votes
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    UNDER REVIEW  ·  0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. Files moved to trash

    Errors while syncing as files keep moving to trash, unable to locate synced files.

    3 votes
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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  19. Sync of big files is taking all the resources of a Mac

    I wanted to put a series of .MOV videos into my CC folder in order to be able to work on a Premiere Pro project at both home and office.

    30 files for approx. 7Go, max file is 2.5Go, smallest is 250Mo.

    After a very short while, the CC sync program hogs the computer totally. It's not even possible to move the cursor or very slowly. Mac and tools show it's getting up to 120% of processes.

    It tried twice, and if you can't at a moment delete the files, the computer end up rebooting itself.

    1 vote
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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  20. 0 votes
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    0 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
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