304 results found
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Creative Cloud made files unaccessible
I tried uploading 2 adobe xd files to the adobe Creative Cloud through the upload function on the website. It kept uploading them as ZIPS and not XD files. This prevented me from opening them in the Adobe XD Mobile App. Then I tried "uploading " them through the Adobe XD program. Wich actually is moving them to the Creative Cloud Files folder. The files automatically got put in the deleted folder, essentially removing them from my desktop and making them unacessible. When I try to restore the deleted files I get the error message. "Unexpected token T in JSON…
2 votesHi Rens — Apologies for the inconvenience & this is a high priority issue for us. As a temporary work-around, you can download / move the XD file to your local storage from the sync’ed Creative Cloud Files that is on your file system browser. Thank you.
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CC Assets
When i click restore from deleted option, the message says files has been restored. But there is no file sync and also the file is not available on the assets files section.
The file has completed vanished and i have lost my valuable projects files
Where are the files?
2 votesHi there & apologies for the delay. Can you provide more details on what type of file(s) you were trying to restore? Also, was the file in a shared folder? Thank you.
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Uploading XD files to assets converts label's it as ZIP file
I'm having trouble trying to upload XD files in the asset store to view it on my mobile phone, It label's it as a ZIP file but when I tried downloading it It's just an .xd file
1 voteHi there — Apologies for the inconvenience & this is a high priority issue for us. As a temporary work-around, you can download / move the XD file to your local storage from the sync’ed Creative Cloud Files that is on your file system browser. Thank you.
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I cannot restore a file from the deleted folder
I selected a file to restore and got a message that it had been successfully restored but I cannot find in any of the other folders. Since there is no search function in the new assets interface, I had to search on my computer (which is synced) but it is not there either. I've refreshed and waited almost an hour but has still not shown up.
So, in summary, an important folder that had been previously archived and should have been restored has completely disappeared.
1 voteHi there & apologies for the delay. Can you provide more details on what type of file(s) you were trying to restore? Also, was the file in a shared folder? Thank you.
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No MOV files found when linked to, but seen in the same browser after upload
whyn I can see and play a MOV video after upload, but the link I´ve emailed is useless? Error message: "No video in supported formats found" I thought it´s adobe... But now I quickly move back to googledrive or dropbox, clients are waiting :((((((
1 voteHi there — we have this issue around video / MOV support on shared links on our backlog. Thank you.
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XD files usually not sync via CC desktop app.
XD files only sync when I save them as a new file. Niether XD files can not be downloaded from the cloud web platform, however I see there the relevant, latest state.
6 votes -
can NOT restore file from "deleted" folder
my latest file is deleted by me with a foolish mistake, and I can NOT retore it back to "files" folder. Every time I press restore, it only shows "gf_mockup.xd could not be restored - Unexpected token T in JSON at position 0"
can you help to restore the file and let me download or sync with my local folder? please.3 votesHi there, thank you for your feedback. We will investigate this. Thank you for your patience.
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Indesign Error Code 4
InDesign Error Code 4: Cannot open several files. How can I recover my work?
1 vote -
Problem writing comments in Japanese
While entering a Japanese text in a shared Adobe XD prototype comment text field, it listens too aggressively to the "Enter key down" event. The Enter (Return) key is used by the Japanese input frontend to accept a conversion of the typed phonetic characters to the proper display characters. So pressing Enter key should only insert the composed phrase into the text field and allow further composition while the user is typing in Japanese.
I hope you can make an update so that an Enter key press posts the comment ONLY when a Japanese phrase is not currently being composed,…1 vote -
extract
I can't get extract to work with my files. I am desperate to get it working! I hit extract on a psd and it does not work!
1 vote -
Mistake in french version
Hi, when you're on an Xd Project from the quickview in Cloud, Up right, "déconnexion" is misspelled.
1 vote -
Why can't I see folders that I created?
I created several folders in my Cloud for Teams. I invited several people to share the folders. They can see the folders, but I cannot. Why?
1 voteHi there, thank you for your feedback. We will investigate this. Thank you for your patience.
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CC Asset Storage Full, But No Files in My Library...?
As I was attempting to upload my first file to my library, it said that I could not, as I had used 21/20GB... Which first of all, doesn't make sense, as you can't use more space than you have. Also, there is no way that the file I am uploading is taking up over 20 GB, and I have never uploaded files there before.
3 votesHi Nat, thank you for your feedback. We are looking into this issue. Thank you for your patience!
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Move Tool assets.adobe.com
Can not move all selected files into other folders. Even though it shows that the files have moved, when I refresh my browser the files are back in the old folder. I am not able to manage my files correctly.
3 votesHi Armando, thank you for your feedback. Sorry for the inconvenience, but hang tight! We are looking into this and hope to have a fix for you soon.
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Downloading as JPEG
In the previous version, you could download as several different file types. This is ESSENTIAL to our team's workflow as different people's software have different requirements. Why did this go away?
2 votesThank you Brandon! This capability is on our backlog.
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Cannot upload files to a cloud storage
For the last couple of days, I'm trying to upload some mp4 video (700MB) to cloud storage but it doesn't work. I keep staring at this http://take.ms/MKvtS and once it disappears the video is NOT uploaded in Assets. Also, uploading photos is super slow, but at least it works.
1 vote -
Where are all my files?
All my files are missing. I can see them in my creative cloud folder on my computer, but I can't see them when I select "view on web".
1 vote -
Can't preview a PDF file on Web browser
I can't preview a PDF file on my Chrome browser.
I remember it was possible with the older design.
I should use Google Drive...2 votes -
I can't delete prototypes
I can't delete XD prototypes any more since you updated the website!!! Please fix this ASAP!!!!!!!!!!!!!!!!
4 votes -
Why could not I use my Adobe Creative Cloud Collection?
Why could not I use my Adobe Creative Cloud Collection? All of them. I even had to upgrade them. Even when I tried, it could not be downloaded. Does it have to do with the payment problems, etc.,? Or could it be possible for other issues regarding to it?
3 votes
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