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291 results found

  1. Instantly my old link where me and my team were working on didn't display all the screens. Tried to refresh the link, to update it, close browser, etc the same!
    Then I created a new link, but I need some old comments back so how do i see the old link?

    Thanx

    1 vote

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    0 comments  ·  01: Desktop Sync  ·  Admin →
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  2. I can't see any file in folders however free space indicator shows that 2.9 Gb of 20 Gb used.
    Desktop sync doesen't work too. Sync indicator shows that all files synced but CC folder is empty. This problem lasts at least last month (from May). Not good for payed subscription...

    1 vote

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    0 comments  ·  04: Assets Panel  ·  Admin →
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  3. I tried uploading 2 adobe xd files to the adobe Creative Cloud through the upload function on the website. It kept uploading them as ZIPS and not XD files. This prevented me from opening them in the Adobe XD Mobile App. Then I tried "uploading " them through the Adobe XD program. Wich actually is moving them to the Creative Cloud Files folder. The files automatically got put in the deleted folder, essentially removing them from my desktop and making them unacessible. When I try to restore the deleted files I get the error message. "Unexpected token T in JSON…

    2 votes

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    Hi Rens — Apologies for the inconvenience & this is a high priority issue for us. As a temporary work-around, you can download / move the XD file to your local storage from the sync’ed Creative Cloud Files that is on your file system browser. Thank you.

  4. When i click restore from deleted option, the message says files has been restored. But there is no file sync and also the file is not available on the assets files section.

    The file has completed vanished and i have lost my valuable projects files

    Where are the files?

    2 votes

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    Hi there & apologies for the delay. Can you provide more details on what type of file(s) you were trying to restore? Also, was the file in a shared folder? Thank you.

  5. I'm having trouble trying to upload XD files in the asset store to view it on my mobile phone, It label's it as a ZIP file but when I tried downloading it It's just an .xd file

    1 vote

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    Hi there — Apologies for the inconvenience & this is a high priority issue for us. As a temporary work-around, you can download / move the XD file to your local storage from the sync’ed Creative Cloud Files that is on your file system browser. Thank you.

  6. I selected a file to restore and got a message that it had been successfully restored but I cannot find in any of the other folders. Since there is no search function in the new assets interface, I had to search on my computer (which is synced) but it is not there either. I've refreshed and waited almost an hour but has still not shown up.

    So, in summary, an important folder that had been previously archived and should have been restored has completely disappeared.

    1 vote

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    Hi there & apologies for the delay. Can you provide more details on what type of file(s) you were trying to restore? Also, was the file in a shared folder? Thank you.

  7. The XD files are not syncing and we hit a huge collaboration block here. Please fix it or give me work around.

    4 votes

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  8. whyn I can see and play a MOV video after upload, but the link I´ve emailed is useless? Error message: "No video in supported formats found" I thought it´s adobe... But now I quickly move back to googledrive or dropbox, clients are waiting :((((((

    1 vote

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  9. XD files only sync when I save them as a new file. Niether XD files can not be downloaded from the cloud web platform, however I see there the relevant, latest state.

    6 votes

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  10. my latest file is deleted by me with a foolish mistake, and I can NOT retore it back to "files" folder. Every time I press restore, it only shows "gf_mockup.xd could not be restored - Unexpected token T in JSON at position 0"
    can you help to restore the file and let me download or sync with my local folder? please.

    3 votes

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We will investigate this. Thank you for your patience.

  11. InDesign Error Code 4: Cannot open several files. How can I recover my work?

    1 vote

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  12. While entering a Japanese text in a shared Adobe XD prototype comment text field, it listens too aggressively to the "Enter key down" event. The Enter (Return) key is used by the Japanese input frontend to accept a conversion of the typed phonetic characters to the proper display characters. So pressing Enter key should only insert the composed phrase into the text field and allow further composition while the user is typing in Japanese.
    I hope you can make an update so that an Enter key press posts the comment ONLY when a Japanese phrase is not currently being composed,…

    1 vote

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    0 comments  ·  07: Commenting  ·  Admin →
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  13. I can't get extract to work with my files. I am desperate to get it working! I hit extract on a psd and it does not work!

    1 vote

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  14. I'm trying to sync some video files to creative cloud using the sync folder on my PC. There used to be a way to check the upload status and percentage in the creative cloud app. This seems to be gone in the latest version so I can't tell if anything is actually uploading. My assets web page says 0 of 100.0 GB used so I imagine it isn't working.

    2 votes

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  15. Hi, when you're on an Xd Project from the quickview in Cloud, Up right, "déconnexion" is misspelled.

    1 vote

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    0 comments  ·  09: Other  ·  Admin →
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  16. I created several folders in my Cloud for Teams. I invited several people to share the folders. They can see the folders, but I cannot. Why?

    1 vote

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    1 comment  ·  05: Sharing  ·  Admin →
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    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We will investigate this. Thank you for your patience.

  17. As I was attempting to upload my first file to my library, it said that I could not, as I had used 21/20GB... Which first of all, doesn't make sense, as you can't use more space than you have. Also, there is no way that the file I am uploading is taking up over 20 GB, and I have never uploaded files there before.

    3 votes

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi Nat, thank you for your feedback. We are looking into this issue. Thank you for your patience!

  18. Can not move all selected files into other folders. Even though it shows that the files have moved, when I refresh my browser the files are back in the old folder. I am not able to manage my files correctly.

    3 votes

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi Armando, thank you for your feedback. Sorry for the inconvenience, but hang tight! We are looking into this and hope to have a fix for you soon.

  19. In the previous version, you could download as several different file types. This is ESSENTIAL to our team's workflow as different people's software have different requirements. Why did this go away?

    2 votes

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  20. For the last couple of days, I'm trying to upload some mp4 video (700MB) to cloud storage but it doesn't work. I keep staring at this http://take.ms/MKvtS and once it disappears the video is NOT uploaded in Assets. Also, uploading photos is super slow, but at least it works.

    1 vote

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