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291 results found

  1. Not showing any files in cloud storage, but still showing message it is full. Please not synch option is disabled in Lightroom CC very soon after after it is installed and same is with mobile .

    2 votes

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  2. Cloud file image thumbnails not visible for any folder. Any thoughts?

    3 votes

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi there! Thank you for your feedback. This is under investigation and we hope to have a fix soon! Thanks for your patience.

  3. So because of Adobe Muse EOL I cancelled everything Adobe except my cancelled Creative Cloud is supposed to still let me have 2GB storage. I've deleted everything I can see including archived files and CC still keeps notifying me my storage is full. Okay???

    2 votes

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We are looking into this issue. Thank you for your patience!

  4. I cannot share or download any assets that I've saved. I created an image in Capture and I can see it in my library, but I can't do anything with it.

    I have perused the support site and found nothing that helps.

    The libraries are pointless if you can't do anything other than view thumbnails of the assets on the site.

    2 votes

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  5. Unable to delete, move or overwrite files. Adobe cloud always says that they can't find the file for deleting or moving but the file is still there in the directory.

    4 votes

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    1 comment  ·  05: Sharing  ·  Admin →
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  6. Maybe I'm blind, but I can't find the download button for my own assets or folders in the new design?

    Also please link libraries with files. I would really like to have access to my files in my library panel in Photoshop for example.

    5 votes

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  7. I have a bunch of non-normal file types for things, one has a .cpnx extension. The site lists this as an OCTET file type. I've tried manually uploading a new copy of a file that already exists, but when I choose the file it says it's not the same file type (even though it's the same file name and extension) and won't let me upload.

    2 votes

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi Matt, thank you for reporting this. We have logged this issue to take a closer look at.

  8. We collaborate on a magazine. Every time one of us makes revisions and tries to replace the file it tell us we cannot because it is not the same file type. It is the same exact file type - InDesign. Please advise

    1 vote

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi Sue, thank you for your feedback. Sorry for the inconvenience, but hang tight! We are looking into this and hope to have a fix for you soon.

  9. My idea is not to redesign your assets website if It breaks key functions. Especially the link to share video, my client has a presentation due tomorrow and needs to also view on their phone. This is really disappointing.

    This is what I get, and the video will not play.

    1 vote

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    1 comment  ·  05: Sharing  ·  Admin →
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    We will look into the issue with the player for a shared video link — these pages are separate from the new assets.adobe.com interface, so this issue is independent of the new interface & likely a regression.

    If there are specific feedback items on the new interface, we would like to understand more so we take it into account as we continue to make updates & improvements.

    Thank you.

  10. Up until recently, if you chose "Collaborate…" in the Creative Cloud Files folder, a browser window would open up with a form to directly share the file/folder with someone. Now it gets redirected to the main Creative Cloud page (the same place "View on Website" would lead you to). The same thing goes for "Share Link…" and "Show file activity" which redirects to the shared assets' page on Creative Cloud (just like "View on Website" would).

    Tested environments: MacOS Mojave, Windows 10

    2 votes

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi Mattias,

    We will review this bug & update this as we get more insight into what might be happening.

    Thanks!
    Emily

  11. When retrieving page resources, rendering occurs and freezes. PSD resources are not displayed

    1 vote

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    Hi Mirddin,

    I’d love to get some more detail on this issue your encountering. Is this an issue you’re experiencing with the Extract feature on PSDs? If so, this was a bug that was fixed shortly after your bug was filed. If not, I’d love to get more detail on when you’re experiencing this.

    Thanks!
    Emily

  12. 1 vote

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  13. There are files and folders which cannot be deleted anymore, neither in the cloud nor locally (which fails syncing to the cloud).

    At least it would be nice if you could repair my account.

    1 vote

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  14. Good day! Nowhere can I find the manual management of Cloud storage! Lightroom files took up the whole place, and the ability to unload them is nowhere to be found!
      How to remove unnecessary albums ligtroom from cloud storage, so they do not take up space?

    1 vote

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    0 comments  ·  05: Sharing  ·  Admin →
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  15. I moved a file from a folder to an other folder but the file could not tync for some reason, so i tryed again with a copy and that did work. Afterwords i deleted the failed file. But it keeps giving a sync failure, even after i deleted the file (i also emptied my trashcan)
    Its pretty annoying because of te window that keeps popping up.

    2 votes

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  16. J'ai mis mes dossier dans le cloud, il a tourné toute la nuit et pourtant ce mati il dit que le nombre de fichier transféré est identique à celui que j'ai mis, mais ça continu de dire encore 1 seconde! Que faire ?

    2 votes

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    0 comments  ·  09: Other  ·  Admin →
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  17. When sharing a file to someone outside of CC, the view is off for the recipient. There's a large space at that top of the page that moves the file preview way down the page. When sharing a folder outside of CC, the banner with the folder name is huge.

    1 vote

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    0 comments  ·  05: Sharing  ·  Admin →
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    Emily Dinger responded

    Hi there,

    Thank you for your feedback. We will keep this in mind as we continue to improve our site.

    Thank you!

  18. I cannot upload files to the web portal fro creative cloud. I'm trying this as the syncing isn't working either with the desktop app and the mobile app????

    2 votes

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  19. I tried to open an indd. file on the cc assets website. Can't open it due to an error. It says that there is no download available. I have got another file that opens as it should be and I can view it and place comments. Any ideas?

    3 votes

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  20. Restored - Unexpected token T in JSON at position 0" what the hell I can't restore my file again please do it.. anything its too important

    1 vote

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