291 results found
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Incorrect storage message
Not showing any files in cloud storage, but still showing message it is full. Please not synch option is disabled in Lightroom CC very soon after after it is installed and same is with mobile .
2 votes -
Cloud asset file image thumbnails not visible
Cloud file image thumbnails not visible for any folder. Any thoughts?
3 votesHi there! Thank you for your feedback. This is under investigation and we hope to have a fix soon! Thanks for your patience.
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Where's the free storage???
So because of Adobe Muse EOL I cancelled everything Adobe except my cancelled Creative Cloud is supposed to still let me have 2GB storage. I've deleted everything I can see including archived files and CC still keeps notifying me my storage is full. Okay???
2 votesHi there, thank you for your feedback. We are looking into this issue. Thank you for your patience!
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Downloading and sharing assets are not available
I cannot share or download any assets that I've saved. I created an image in Capture and I can see it in my library, but I can't do anything with it.
I have perused the support site and found nothing that helps.
The libraries are pointless if you can't do anything other than view thumbnails of the assets on the site.
2 votes -
Problem overwriting, deleting or moving files
Unable to delete, move or overwrite files. Adobe cloud always says that they can't find the file for deleting or moving but the file is still there in the directory.
4 votes -
Missing Download Button?
Maybe I'm blind, but I can't find the download button for my own assets or folders in the new design?
Also please link libraries with files. I would really like to have access to my files in my library panel in Photoshop for example.
5 votes -
Unknown file type lists as OCTET, cannot manually upload new copies to the site
I have a bunch of non-normal file types for things, one has a .cpnx extension. The site lists this as an OCTET file type. I've tried manually uploading a new copy of a file that already exists, but when I choose the file it says it's not the same file type (even though it's the same file name and extension) and won't let me upload.
2 votesHi Matt, thank you for reporting this. We have logged this issue to take a closer look at.
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Replacing updated files not allowed anymore?
We collaborate on a magazine. Every time one of us makes revisions and tries to replace the file it tell us we cannot because it is not the same file type. It is the same exact file type - InDesign. Please advise
1 voteHi Sue, thank you for your feedback. Sorry for the inconvenience, but hang tight! We are looking into this and hope to have a fix for you soon.
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When Sharing a link to a video it will not play when you click on the link, very disappointing used to work flawlessly , what happened?
My idea is not to redesign your assets website if It breaks key functions. Especially the link to share video, my client has a presentation due tomorrow and needs to also view on their phone. This is really disappointing.
This is what I get, and the video will not play.
1 voteWe will look into the issue with the player for a shared video link — these pages are separate from the new assets.adobe.com interface, so this issue is independent of the new interface & likely a regression.
If there are specific feedback items on the new interface, we would like to understand more so we take it into account as we continue to make updates & improvements.
Thank you.
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The "Collaborate…", "Share Link…" and "Show file activity" contextual menu items functions as "View on Website"
Up until recently, if you chose "Collaborate…" in the Creative Cloud Files folder, a browser window would open up with a form to directly share the file/folder with someone. Now it gets redirected to the main Creative Cloud page (the same place "View on Website" would lead you to). The same thing goes for "Share Link…" and "Show file activity" which redirects to the shared assets' page on Creative Cloud (just like "View on Website" would).
Tested environments: MacOS Mojave, Windows 10
2 votesHi Mattias,
We will review this bug & update this as we get more insight into what might be happening.
Thanks!
Emily -
Rendering occurs and freezes
When retrieving page resources, rendering occurs and freezes. PSD resources are not displayed
1 voteHi Mirddin,
I’d love to get some more detail on this issue your encountering. Is this an issue you’re experiencing with the Extract feature on PSDs? If so, this was a bug that was fixed shortly after your bug was filed. If not, I’d love to get more detail on when you’re experiencing this.
Thanks!
Emily -
1 vote
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Folder and Files undeletable
There are files and folders which cannot be deleted anymore, neither in the cloud nor locally (which fails syncing to the cloud).
At least it would be nice if you could repair my account.
1 vote -
Good day! Nowhere can I find the manual management of Cloud storage! Lightroom files took up the whole place, and the ability to unload them
Good day! Nowhere can I find the manual management of Cloud storage! Lightroom files took up the whole place, and the ability to unload them is nowhere to be found!
How to remove unnecessary albums ligtroom from cloud storage, so they do not take up space?1 vote -
Keeps giving a sync failure but the file doesn't even exist anymore
I moved a file from a folder to an other folder but the file could not tync for some reason, so i tryed again with a copy and that did work. Afterwords i deleted the failed file. But it keeps giving a sync failure, even after i deleted the file (i also emptied my trashcan)
Its pretty annoying because of te window that keeps popping up.2 votesHi Hans,
Thank you for your feedback. We are looking into this issue.
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Synchronisation a tournée toute la nuit et ne s'arrête pas
J'ai mis mes dossier dans le cloud, il a tourné toute la nuit et pourtant ce mati il dit que le nombre de fichier transféré est identique à celui que j'ai mis, mais ça continu de dire encore 1 seconde! Que faire ?
2 votes -
Spacing when sharing files
When sharing a file to someone outside of CC, the view is off for the recipient. There's a large space at that top of the page that moves the file preview way down the page. When sharing a folder outside of CC, the banner with the folder name is huge.
1 vote
Emily Dinger
responded
Hi there,
Thank you for your feedback. We will keep this in mind as we continue to improve our site.
Thank you!
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File upload
I cannot upload files to the web portal fro creative cloud. I'm trying this as the syncing isn't working either with the desktop app and the mobile app????
2 votes -
File not opening on click, error
I tried to open an indd. file on the cc assets website. Can't open it due to an error. It says that there is no download available. I have got another file that opens as it should be and I can view it and place comments. Any ideas?
3 votes -
Restored - Unexpected token T in JSON at position 0
Restored - Unexpected token T in JSON at position 0" what the hell I can't restore my file again please do it.. anything its too important
1 vote
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