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  1. can NOT restore file from "deleted" folder

    my latest file is deleted by me with a foolish mistake, and I can NOT retore it back to "files" folder. Every time I press restore, it only shows "gf_mockup.xd could not be restored - Unexpected token T in JSON at position 0"
    can you help to restore the file and let me download or sync with my local folder? please.

    3 votes

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    1 comment  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We will investigate this. Thank you for your patience.

  2. Indesign Error Code 4

    InDesign Error Code 4: Cannot open several files. How can I recover my work?

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Problem writing comments in Japanese

    While entering a Japanese text in a shared Adobe XD prototype comment text field, it listens too aggressively to the "Enter key down" event. The Enter (Return) key is used by the Japanese input frontend to accept a conversion of the typed phonetic characters to the proper display characters. So pressing Enter key should only insert the composed phrase into the text field and allow further composition while the user is typing in Japanese.
    I hope you can make an update so that an Enter key press posts the comment ONLY when a Japanese phrase is not currently being composed,…

    1 vote

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    0 comments  ·  07: Commenting  ·  Flag idea as inappropriate…  ·  Admin →
  4. extract

    I can't get extract to work with my files. I am desperate to get it working! I hit extract on a psd and it does not work!

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. No way to know if sync is working

    I'm trying to sync some video files to creative cloud using the sync folder on my PC. There used to be a way to check the upload status and percentage in the creative cloud app. This seems to be gone in the latest version so I can't tell if anything is actually uploading. My assets web page says 0 of 100.0 GB used so I imagine it isn't working.

    2 votes

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  6. Mistake in french version

    Hi, when you're on an Xd Project from the quickview in Cloud, Up right, "déconnexion" is misspelled.

    1 vote

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    0 comments  ·  09: Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Why can't I see folders that I created?

    I created several folders in my Cloud for Teams. I invited several people to share the folders. They can see the folders, but I cannot. Why?

    1 vote

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    1 comment  ·  05: Sharing  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We will investigate this. Thank you for your patience.

  8. 1 vote

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    0 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  9. CC Asset Storage Full, But No Files in My Library...?

    As I was attempting to upload my first file to my library, it said that I could not, as I had used 21/20GB... Which first of all, doesn't make sense, as you can't use more space than you have. Also, there is no way that the file I am uploading is taking up over 20 GB, and I have never uploaded files there before.

    3 votes

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi Nat, thank you for your feedback. We are looking into this issue. Thank you for your patience!

  10. Move Tool assets.adobe.com

    Can not move all selected files into other folders. Even though it shows that the files have moved, when I refresh my browser the files are back in the old folder. I am not able to manage my files correctly.

    3 votes

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi Armando, thank you for your feedback. Sorry for the inconvenience, but hang tight! We are looking into this and hope to have a fix for you soon.

  11. Downloading as JPEG

    In the previous version, you could download as several different file types. This is ESSENTIAL to our team's workflow as different people's software have different requirements. Why did this go away?

    2 votes

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    1 comment  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cannot upload files to a cloud storage

    For the last couple of days, I'm trying to upload some mp4 video (700MB) to cloud storage but it doesn't work. I keep staring at this http://take.ms/MKvtS and once it disappears the video is NOT uploaded in Assets. Also, uploading photos is super slow, but at least it works.

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. 10 votes

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    8 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  14. Where are all my files?

    All my files are missing. I can see them in my creative cloud folder on my computer, but I can't see them when I select "view on web".

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. Folder comes back and back again

    After having issues synchronizing my files I moved everything from my CC files folder. I also deleted every "deleted" file in the archive to start from scratch.
    Mysteriously a single folder comes back and back by itself no matter how often I delete it. Also "repaired" the CC App.
    Any suggestions?

    1 vote

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We will look into this for further investigation. Thank you for your patience.

  16. Where's the free storage???

    So because of Adobe Muse EOL I cancelled everything Adobe except my cancelled Creative Cloud is supposed to still let me have 2GB storage. I've deleted everything I can see including archived files and CC still keeps notifying me my storage is full. Okay???

    1 vote

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    1 comment  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We are looking into this issue. Thank you for your patience!

  17. Replacing updated files not allowed anymore?

    We collaborate on a magazine. Every time one of us makes revisions and tries to replace the file it tell us we cannot because it is not the same file type. It is the same exact file type - InDesign. Please advise

    1 vote

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    0 comments  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi Sue, thank you for your feedback. Sorry for the inconvenience, but hang tight! We are looking into this and hope to have a fix for you soon.

  18. Can't preview a PDF file on Web browser

    I can't preview a PDF file on my Chrome browser.

    I remember it was possible with the older design.

    I should use Google Drive...

    2 votes

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    1 comment  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. I can't delete prototypes

    I can't delete XD prototypes any more since you updated the website!!! Please fix this ASAP!!!!!!!!!!!!!!!!

    4 votes

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    FIXED  ·  7 comments  ·  05: Sharing  ·  Flag idea as inappropriate…  ·  Admin →
  20. Sync slow when collaborating

    Takes over an hour to sync even a small 3MB file.

    When collaborating with other designers, we have to wait hours to check each others changes. This is unworkable. There should be a way to force a refresh.

    My colleague completes his work, saves the file, then emails me to say it's done. Then a few hours later, the updated files are there. We are on Australian NBN Broadband, which is 25MBps.

    3 votes

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
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