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38 results found

  1. Hello,
    for the last week or so, the images of the documents I share in the "Share for review" function are too compressed, which affects the preview of the documents. I have received complaints from my clients about this. This is a very recent bug, because I never had problems of this kind.

    5 votes

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    0 comments  ·  05: Sharing  ·  Admin →
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  2. Last month the shadow effect still worked in Adobe Review. Now it shows those rectangles instead.

    3 votes

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    0 comments  ·  05: Sharing  ·  Admin →
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  3. I shared an Indesign file with my client team and when I open the Indesign file on my computer, their comments don't appear in my file. There is simply a 'share' button as if I have never shared it. In fact, I couldn't find the online shared file because as I found later after following the email link again, it is under the published tab, and I didn't know I had 'published', I thought I had 'shared'. In the Indesign file, I clicked again on the share button to see if I could find it - nope. I tried to…

    1 vote

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    0 comments  ·  05: Sharing  ·  Admin →
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  4. When I click on the feedback pin on a shared illustrator document it doesn't always take me to the corresponding comment in the comment feed. And vice-versa - if I click on a comment in the comment feed it doesn't always highlight the corresponding pin on the artboard.

    Additionally if I open the comments window in Illustrator the text of the comment is cut off on the right side no matter how large I extend the window. Instead of the copy naturally flowing to the next line to adjust for window size it continues on one line making the end…

    3 votes

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    0 comments  ·  05: Sharing  ·  Admin →
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  5. I clicked 'Share' in illustrator to share three artboards with a client for review. In the Safari browser, the artwork on the third artboard is blank. I can only see the artwork on all three using the Google Chrome. browser. This has happened with other files as well.

    1 vote

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    0 comments  ·  05: Sharing  ·  Admin →
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  6. Suppose I have 3 projects for which I have created a Share for review link. The client provides feedback on the oldest project. I update the oldest project in Illustrator, but when I open the "Comments" or "Share for review" panel, it shows the comments, file name and link of the most recent project for which I created a share for review link. If I then click "Update content", it puts the design of the oldest project on the link of the most recent project. This gets everything mixed up.

    A solution that once worked is to change the file…

    1 vote

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    0 comments  ·  05: Sharing  ·  Admin →
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  7. I have two artboards that are the exact same size (second is copied from the first using Alt+drag with Artboard Tool). The second artboard in the sharing link is about 20% smaller than the first. Also, on mobile, the first artboard is cut off by about 10% on the right.

    1 vote

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    0 comments  ·  05: Sharing  ·  Admin →
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  8. We share our indesign files for review, the client reviews, I can see their comments online, but when I open the file inside of indesign, it says there are no comments yet. I've signed out of indesign, closed all adobe programs, restarted, updated, etc. And we are stuck transposing edits from an online PDF to indesign. Really clunky. It's one of the most important features for professionals and adobe can't seem to eliminate the bugs. Help!

    2 votes

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    0 comments  ·  05: Sharing  ·  Admin →
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  9. I made a share link for a document that had a bunch of artboards, but when I opened the link it gave the area around the artboards a white background, which caused the borders of some of the graphics to be indiscernible. I think if the share link would respect artboard borders better by either adding a line around them or keeping the dark background that would look much better.

    3 votes

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    0 comments  ·  05: Sharing  ·  Admin →
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  10. Unable to view images in icon format... every time needs to open each photo to see which creative. As a thumbnail to view to others while sharing.

    2 votes

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    1 comment  ·  05: Sharing  ·  Admin →
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  11. The share for review feature doesn't work. My colleague can see the file in the "Shared with you" tab, but when they click it, it's a blank screen.

    Disappointing.

    4 votes

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    2 comments  ·  05: Sharing  ·  Admin →
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  12. 1 vote

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    0 comments  ·  05: Sharing  ·  Admin →
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  13. Our brand cc library does bot show the images/assets in browser. And we could not download it.

    1 vote

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    0 comments  ·  05: Sharing  ·  Admin →
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  14. Have invited collaborators to view a few libraries. On my end, it says they were invited or "previously invited" when I re-enter their addresses.

    When they receive the email and click "Start Collaborating" the Libraries still don't show up when they are active in an app or in the Creative Cloud site/app. They don't receive a notification in the CC site/app either. So in the end they still don't get access when the expected result is for them to receive access when inviting via share> entering their email address.

    1 vote

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    0 comments  ·  05: Sharing  ·  Admin →
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  15. I have a lot of space, but when I create a sharing link, I am prompted that the link cannot be created because of insufficient space

    1 vote

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    0 comments  ·  05: Sharing  ·  Admin →
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  16. I recently created an Adobe Library and shared it. We decided as a team that the Library's name should change. But now, people are seeing both names with the same assets inside. Others are just seeing the old name. Very confusing. Does this just need time to sync? More than 24 hours?

    1 vote

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    1 comment  ·  05: Sharing  ·  Admin →
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  17. My client could previously view the share links, but randomly CC assets does not work. They get a Error 401 message saying they are not authorized to access the site. This happens on both regular sharing (generating a share link), and direct email invitation access.

    Please figure out what is causing this bug as this inconsistent working and not working is very frustrating to our clients, myself and my team.

    2 votes

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    0 comments  ·  05: Sharing  ·  Admin →
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  18. Reports 45 mins to download a 969MB file shared a RUSH video file composed by a colleague. That's pathetically slow.

    1 vote

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    0 comments  ·  05: Sharing  ·  Admin →
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  19. The shared XD prototypes stopped working in Chrome + strange flicker

    It works fine in Firefox

    1 vote

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    1 comment  ·  05: Sharing  ·  Admin →
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  20. 1 vote

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    0 comments  ·  05: Sharing  ·  Admin →
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