Report Bugs
We are sorry you are experiencing issues with CC Assets or Libraries
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- VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
- COMMENT: Join the conversation and help us identify the problem
- SUBMIT: When filing a new bug, please provide:
- Steps to reproduce the issues
- Expected result
- Actual result
Thank you for your time, we really appreciate your feedback.
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Renaming Adobe Libraries
I recently created an Adobe Library and shared it. We decided as a team that the Library's name should change. But now, people are seeing both names with the same assets inside. Others are just seeing the old name. Very confusing. Does this just need time to sync? More than 24 hours?
1 vote -
Error 401 Message on Share Links
My client could previously view the share links, but randomly CC assets does not work. They get a Error 401 message saying they are not authorized to access the site. This happens on both regular sharing (generating a share link), and direct email invitation access.
Please figure out what is causing this bug as this inconsistent working and not working is very frustrating to our clients, myself and my team.
2 votes -
Adobe Cloud is too slow to be of any value
Reports 45 mins to download a 969MB file shared a RUSH video file composed by a colleague. That's pathetically slow.
1 vote -
The shared XD prototypes stopped working in Chrome
The shared XD prototypes stopped working in Chrome + strange flicker
It works fine in Firefox
1 vote -
Library Assets show Error 404 when sharing through a link.
The issue occurs on iPad, Mac, and regardless of the browser I use.
1 vote -
Documents Link are not working
Hi ,
My Cloud Publish Documents Links are not working
https://xd.adobe.com/view/f9f00465-dbeb-4685-6e95-a93f14503498-8fc1/
https://xd.adobe.com/view/f9f00465-dbeb-4685-6e95-a93f14503498-8fc1/1 vote -
3 votes
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could not send invite
Receiving the following error on 2 of my Libraries when trying to send an invite
"We couldn't send your invite. Please try inviting fewer people."
Does not seem to matter how many users I am attempting to send, and it is isolated to just 2 of my libraries.
2 votes -
Whoops, your link failed to load. Might be a connection problem or you can always try again.
Share link in CC fails every time.
"Whoops, your link failed to load. Might be a connection problem or you can always try again."3 votes -
Adobe XD shared files not appearing in 'Shared with you' since update.
When you go to the adobe assets shared page, it used to show the files that were shared with you, either review or development. You could click on the file name and add comments. Now, nothing is showing there except the actual file to download.
How do we add comments if we cannot access the file from here? https://assets.adobe.com/shared
1 vote -
Issue with updating development link
Had 16 artboards in my file initially, which was viewable on the development link. I marked a couple of assets for development later and updated the link. Now the new updated link shows only 2 artboards.
1 vote -
XD files cannot be downloaded
For an Workshop on Xd I distributed a link to a directory with assets.
https://shared-assets.adobe.com/link/9831f438-61cc-4505-4188-c438e52b4f24
The containing XD files were displayed as directories and could not be downloaded.2 votes -
Folder for the xd links
I think a folder idea in the published xd link is essential. Because links are piling up. So it'll be good if there is an option for structure via folder
1 vote -
Preview of Share-Link doesn't work in Safari but in Chrome and others
Hi
The Preview of the Share-Link doesn't work in Safari but in Chrome and others...
f.i. this one: https://adobe.ly/2AzRdNxDownload works, but not the preview... but thats what my customer needs (Extraklick for download ist too complicate)
Thanks for your answers...
Jan1 vote -
1 vote
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Sharing not working
Add 25 jpeg files to a new folder on website. All synced.
Share folder with client and no files present.
Share Link with client and files are in the folder and downloadable.
Basic stuff that really should work.
6 votes -
Sharing creative cloud files is not working
Sharing of Creative Cloud files does not work anymore for some reason. When I create a link just like before the link leads always to completely blank page with all browsers (Chrome, Explore...). This worked just fine before, but not anymore for some reason.
3 votes -
Problem overwriting, deleting or moving files
Unable to delete, move or overwrite files. Adobe cloud always says that they can't find the file for deleting or moving but the file is still there in the directory.
4 votes -
When Sharing a link to a video it will not play when you click on the link, very disappointing used to work flawlessly , what happened?
My idea is not to redesign your assets website if It breaks key functions. Especially the link to share video, my client has a presentation due tomorrow and needs to also view on their phone. This is really disappointing.
This is what I get, and the video will not play.
1 voteWe will look into the issue with the player for a shared video link — these pages are separate from the new assets.adobe.com interface, so this issue is independent of the new interface & likely a regression.
If there are specific feedback items on the new interface, we would like to understand more so we take it into account as we continue to make updates & improvements.
Thank you.
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Good day! Nowhere can I find the manual management of Cloud storage! Lightroom files took up the whole place, and the ability to unload them
Good day! Nowhere can I find the manual management of Cloud storage! Lightroom files took up the whole place, and the ability to unload them is nowhere to be found!
How to remove unnecessary albums ligtroom from cloud storage, so they do not take up space?1 vote
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