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What are the issues you are experiencing with CC Assets Website or Libraries?

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  1. Cloud asset file image thumbnails not visible

    Cloud file image thumbnails not visible for any folder. Any thoughts?

    3 votes
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    1 comment  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
  2. 2 votes
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    5 comments  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
    Eric Weidler responded

    I’m very sorry to hear you are continuing to have trouble. I have spoken with our support team and someone will be reaching out to you directly to help solve your issue.

  3. Can't find my files in CC Assets

    I can't see any file in folders however free space indicator shows that 2.9 Gb of 20 Gb used.
    Desktop sync doesen't work too. Sync indicator shows that all files synced but CC folder is empty. This problem lasts at least last month (from May). Not good for payed subscription...

    1 vote
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    0 comments  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
  4. Uploading XD files to assets converts label's it as ZIP file

    I'm having trouble trying to upload XD files in the asset store to view it on my mobile phone, It label's it as a ZIP file but when I tried downloading it It's just an .xd file

    1 vote
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    1 comment  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
  5. Replacing updated files not allowed anymore?

    We collaborate on a magazine. Every time one of us makes revisions and tries to replace the file it tell us we cannot because it is not the same file type. It is the same exact file type - InDesign. Please advise

    1 vote
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    0 comments  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
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