Report Bugs
We are sorry you are experiencing issues with CC Assets or Libraries
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- VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
- COMMENT: Join the conversation and help us identify the problem
- SUBMIT: When filing a new bug, please provide:
- Steps to reproduce the issues
- Expected result
- Actual result
Thank you for your time, we really appreciate your feedback.
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After effects: Library asset name says artwork and not the name i assigned
In After effects the assets in my library are being renamed to Artwork followed by a number instead of the name I assigned when I add them to my project.
1 vote -
Asset Panel Displays is Buggy
Half the times I open the pallet it now displays incorrectly (200% scaling of contents) which makes it impossible to select any items within. I have been using the Asset pallet for a while now and this is a new problem last few months.
1 vote -
Can't Save Anything To library (recovery)
I am creating a catalog of dense vectored assets to bridge the UX files and the Marketing teams needs. Once converted from Sketch>Xd>Ai, when those files are added into the library, the ones that are vector only stay where they are supposed to, but the ones with images and clipping masks only stay for a minute or so and then get kicked out to a new library with the same name and the end tag (Recovered). I. have to then go into the recovered library and try to move or copy the asset back to the library it was kicked…
1 vote -
Cloud asset file image thumbnails not visible
Cloud file image thumbnails not visible for any folder. Any thoughts?
3 votesHi there! Thank you for your feedback. This is under investigation and we hope to have a fix soon! Thanks for your patience.
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2 votes
Eric Weidler
responded
I’m very sorry to hear you are continuing to have trouble. I have spoken with our support team and someone will be reaching out to you directly to help solve your issue.
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Can't find my files in CC Assets
I can't see any file in folders however free space indicator shows that 2.9 Gb of 20 Gb used.
Desktop sync doesen't work too. Sync indicator shows that all files synced but CC folder is empty. This problem lasts at least last month (from May). Not good for payed subscription...1 vote -
Uploading XD files to assets converts label's it as ZIP file
I'm having trouble trying to upload XD files in the asset store to view it on my mobile phone, It label's it as a ZIP file but when I tried downloading it It's just an .xd file
1 voteHi there — Apologies for the inconvenience & this is a high priority issue for us. As a temporary work-around, you can download / move the XD file to your local storage from the sync’ed Creative Cloud Files that is on your file system browser. Thank you.
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Replacing updated files not allowed anymore?
We collaborate on a magazine. Every time one of us makes revisions and tries to replace the file it tell us we cannot because it is not the same file type. It is the same exact file type - InDesign. Please advise
1 voteHi Sue, thank you for your feedback. Sorry for the inconvenience, but hang tight! We are looking into this and hope to have a fix for you soon.
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