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  1. After effects: Library asset name says artwork and not the name i assigned

    In After effects the assets in my library are being renamed to Artwork followed by a number instead of the name I assigned when I add them to my project.

    1 vote

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    0 comments  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
  2. Asset Panel Displays is Buggy

    Half the times I open the pallet it now displays incorrectly (200% scaling of contents) which makes it impossible to select any items within. I have been using the Asset pallet for a while now and this is a new problem last few months.

    1 vote

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    0 comments  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
  3. Can't Save Anything To library (recovery)

    I am creating a catalog of dense vectored assets to bridge the UX files and the Marketing teams needs. Once converted from Sketch>Xd>Ai, when those files are added into the library, the ones that are vector only stay where they are supposed to, but the ones with images and clipping masks only stay for a minute or so and then get kicked out to a new library with the same name and the end tag (Recovered). I. have to then go into the recovered library and try to move or copy the asset back to the library it was kicked…

    1 vote

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    0 comments  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cloud asset file image thumbnails not visible

    Cloud file image thumbnails not visible for any folder. Any thoughts?

    3 votes

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    1 comment  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi there! Thank you for your feedback. This is under investigation and we hope to have a fix soon! Thanks for your patience.

  5. 2 votes

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    5 comments  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
    Eric Weidler responded

    I’m very sorry to hear you are continuing to have trouble. I have spoken with our support team and someone will be reaching out to you directly to help solve your issue.

  6. Can't find my files in CC Assets

    I can't see any file in folders however free space indicator shows that 2.9 Gb of 20 Gb used.
    Desktop sync doesen't work too. Sync indicator shows that all files synced but CC folder is empty. This problem lasts at least last month (from May). Not good for payed subscription...

    1 vote

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    0 comments  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
  7. Uploading XD files to assets converts label's it as ZIP file

    I'm having trouble trying to upload XD files in the asset store to view it on my mobile phone, It label's it as a ZIP file but when I tried downloading it It's just an .xd file

    1 vote

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    1 comment  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
  8. Replacing updated files not allowed anymore?

    We collaborate on a magazine. Every time one of us makes revisions and tries to replace the file it tell us we cannot because it is not the same file type. It is the same exact file type - InDesign. Please advise

    1 vote

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    0 comments  ·  04: Assets Panel  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi Sue, thank you for your feedback. Sorry for the inconvenience, but hang tight! We are looking into this and hope to have a fix for you soon.

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