Cloud file image thumbnails not visible for any folder. Any thoughts?3 votes
Hi there! Thank you for your feedback. This is under investigation and we hope to have a fix soon! Thanks for your patience.
2 votesEric Weidler responded
I’m very sorry to hear you are continuing to have trouble. I have spoken with our support team and someone will be reaching out to you directly to help solve your issue.
I can't see any file in folders however free space indicator shows that 2.9 Gb of 20 Gb used.
Desktop sync doesen't work too. Sync indicator shows that all files synced but CC folder is empty. This problem lasts at least last month (from May). Not good for payed subscription...1 vote
I'm having trouble trying to upload XD files in the asset store to view it on my mobile phone, It label's it as a ZIP file but when I tried downloading it It's just an .xd file1 vote
Hi there — Apologies for the inconvenience & this is a high priority issue for us. As a temporary work-around, you can download / move the XD file to your local storage from the sync’ed Creative Cloud Files that is on your file system browser. Thank you.
We collaborate on a magazine. Every time one of us makes revisions and tries to replace the file it tell us we cannot because it is not the same file type. It is the same exact file type - InDesign. Please advise1 vote
Hi Sue, thank you for your feedback. Sorry for the inconvenience, but hang tight! We are looking into this and hope to have a fix for you soon.
- Don't see your idea?