3 results found
I have 20GB of storage connected to my plan. Macbook. My Creative Cloud shows that I have used 99% of my allocated storage space but when i get info on my Create Cloud Folder, it shows I am using only 11 GB. What is using up the rest of my space? And for further information, I pay a monthly subscription and your support is pathetic. It should not take me 30-40 mins to figure out how to post a question such as this.7 votesNEEDS MORE FEEDBACK · Emily Dinger responded
Hi John, thank you for your feedback. This is a bug that we are currently investigating.
As far as your comment about support, is there anything specifically about the support that didn’t meet your needs? Was it hard to find the feedback forum on the interface, or was it something else?
Thank you for your time in advance.
Rendering occurs and freezes
When retrieving page resources, rendering occurs and freezes. PSD resources are not displayed1 voteNEEDS MORE FEEDBACK · Emily Dinger responded
I’d love to get some more detail on this issue your encountering. Is this an issue you’re experiencing with the Extract feature on PSDs? If so, this was a bug that was fixed shortly after your bug was filed. If not, I’d love to get more detail on when you’re experiencing this.
I cannot restore a file from the deleted folder
I selected a file to restore and got a message that it had been successfully restored but I cannot find in any of the other folders. Since there is no search function in the new assets interface, I had to search on my computer (which is synced) but it is not there either. I've refreshed and waited almost an hour but has still not shown up.
So, in summary, an important folder that had been previously archived and should have been restored has completely disappeared.1 voteNEEDS MORE FEEDBACK · Stephanie Au-Chan responded
Hi there & apologies for the delay. Can you provide more details on what type of file(s) you were trying to restore? Also, was the file in a shared folder? Thank you.
- Don't see your idea?