63 results found

1. CC Cloud documents tab is not loading. Just spinning & spinning.

   https://assets.adobe.com/cloud-documents
   is not loading. Spinning wheel, nothing loading. Affecting other logged on users as well. Seems like your cloud hosting/service/whatever is down.

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   0 comments  ·  02: Assets Website  ·  Edit…  ·  Delete…  ·  Admin →
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2. Jpegs downloaded from browser to desktop have colour profile changed to sRGB.

   Somewhere during upload or download, CC is changing the profile. Doesn't occur with psd files. Shouldn't occur at all. I can't use cc for sharing work as long as this continues.

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3. Cloud documents file refuses to open

   https://assets.adobe.com/cloud-documents
   It's a great feature in theory. Unfortunately, it's giving me a lot of guff when I want to work on my file again. In this case, it's the design for my small business launch. I mean, sure, I can redo it. I have a desktop version that's about an hour behind the Cloud documents version in terms of work but man, incredibly irritating. I don't like having to wrestle my files away from friggin robots.
   I'm attaching a visual as well as a txt dump of the Photoshop version and system specs etc.

   Repro Steps:

   Scenario A.
   1. Open Creative Cloud.
   2. Select Cloud Documents.
   3. Attempt to open file.
   4. Observe error message.

   Scenario B.
   1. From CC interface, open Photshop.
   2. Attempt to open document from welcome screen.
   3. Observe error message.
   3b. (Optional) Scream in rage.

   Scenario C.
   1. Open Photoshop.
   2. Open file -> Cloud documents (little box under the file selector).
   3. Observe error.
   3b. See Scenario B.

   If there is an "idea" to be had here, it is this: Fix Cloud Documents. That would be a really good Idea. I'm a goddam Thought Leader over here. Look at the big brain on Matt!

   Potentially Useful Info:

   I can open the files from before and after this one file's creation.
   - I suspect that the issue is related to the file size. I saw something about files over 4mb causing issues? The neighboring files are much smaller in size.
   - It could be something went wrong on that specific date? It appears to be the only cloud save from that day.

   I will most likely have already re-done my work by the time this is answered although I am curious to learn the cause, when one is determined.

   Thanks,
   -m-

   https://assets.adobe.com/cloud-documents
   It's a great feature in theory. Unfortunately, it's giving me a lot of guff when I want to work on my file again. In this case, it's the design for my small business launch. I mean, sure, I can redo it. I have a desktop version that's about an hour behind the Cloud documents version in terms of work but man, incredibly irritating. I don't like having to wrestle my files away from friggin robots.
   I'm attaching a visual as well as a txt dump of the Photoshop version and system specs etc.

   Repro Steps:

   Scenario A.
   1. Open… more

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   1 comment  ·  02: Assets Website  ·  Delete…  ·  Admin →
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4. Copying a link failure on the "Manage Links" page

   I can not copy the link on the "Manage Links" page. It will not copy onto my clipboard

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5. iOS Quick Export of PSD returning cached image, not accounting for updated file.

   Seems to just spit out the last cached version without checking if it was invalidated.

   Repro steps:
   - Have PSD file freshly synced to Creative Cloud.
   - Open the Creative Cloud iOS app
   - Do a "Quick Export" of the PSD, Save to Images. Don't close the app.
   - Make some visible change to the file in Photoshop, on Windows 10. Sync.
   - Notice that the Preview has updated as expected in the app.
   - Do another Quick Export, Save to Images.
   - Notice that it returns immediately, giving the last export given instead of a new export reflecting the change you just made.

   Expected Result: Second export has expected changes.

   Actual Result: Second export is the same as first export, no time taken.

   Using latest Creative Cloud iOS and desktop apps, Windows 10 v1903, latest Photoshop. iOS v 13.2.2, iPhone 6s.

   EDIT: Turns out the Quick Export wouldn't update even after shutting down and re-opening the app. I had to sign out and back in, and that allowed it to update. Also, it's worth mentioning that every time I Quick Export, it hangs partway through, and I have to stop it and re-export, then it finishes immediately. Really strange behavior all around...

   Seems to just spit out the last cached version without checking if it was invalidated.

   Repro steps:
   - Have PSD file freshly synced to Creative Cloud.
   - Open the Creative Cloud iOS app
   - Do a "Quick Export" of the PSD, Save to Images. Don't close the app.
   - Make some visible change to the file in Photoshop, on Windows 10. Sync.
   - Notice that the Preview has updated as expected in the app.
   - Do another Quick Export, Save to Images.
   - Notice that it returns immediately, giving the last export given instead of a new export reflecting the… more

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6. PSD Stroke Effect rendered incorrectly in previews

   On both assets.adobe.com and the Creative Cloud iOS app, the stroke effect appears to be expanding the lines by X pixels in thumbnail space, rather than in file space as intended. I.e., the lines in the preview are way too thick and inconsistent with the image as shown in or generated by Photoshop. The problem is worse in the app than on the website.

   By "stroke effect", I mean in Photoshop, when you right-click a layer (in my case a group of layers), click "Blending Options...", then check "Stroke" and set the size to some value (in my case, 5 pixels.)

   Example file: https://adobe.ly/2KF3yWt (the top-level layer "Line Art" has the affected stroke effect.)

   On both assets.adobe.com and the Creative Cloud iOS app, the stroke effect appears to be expanding the lines by X pixels in thumbnail space, rather than in file space as intended. I.e., the lines in the preview are way too thick and inconsistent with the image as shown in or generated by Photoshop. The problem is worse in the app than on the website.

   By "stroke effect", I mean in Photoshop, when you right-click a layer (in my case a group of layers), click "Blending Options...", then check "Stroke" and set the size to some value (in my case, 5… more

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7. Can't see My Work / Files content on iPhone5 Safari Browser

   Using the iPhone5 and Safari, navigating to My Work / Files shows sorting options, but then just two horizontal lines and a bunch of blank space instead of your actual files, making files inaccessible on this device.

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8. Questions mark replacing letters in CC Library

   This issue is happening on a PC and Mac. Importing the file show not issue. Error only show up in the web browsers. (Chrome and Safari).

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9. Can not tell what is taking up Creative Cloud Storage

   I have 1.8/2 gb used in my creative cloud storage, although the only things in it are a couple colors and one small vector file.

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10. Lost my work on updating XD

    While working today I found XD had launched a flip feature allowing users to flip images along length, etc. When I updated XD, I lost a lot of work I did in last few months - You can see the work I'm referring to in the published prototype - it will show a game called Bujo. Can you please restore my files to as they were before I updated XD. I've looked everywhere I could think of but can't find the files.

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11. Error could not be uploaded - [UNEXPECTED] XHR failure

    Error uploading files by drag and drop into the browser. Chrome on OSX mojave

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12. What is using space?

    I decided to clear out my entire creative cloud storage, including Lightroom (which I wasn't really using anyway). I cannot see where else there might be any files, but at the bottom of the files page there is a label that shows "171.3 MB used". I have no idea where that might be used.

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13. Typo

    When permanently deleting files, the progress thermometer contains a typo.

    It says 'Deleteing', not 'Deleting'

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14. Can't change language on CC website

    My Windows 7 computer is set to use English. The CC website, however, defaults to Swedish. I change this to English with the cog wheel icon at the bottom left corner. The page reloads, but it is still in Swedish.

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15. Creative Cloud reporting I have 45 GB used, but I have no files on the cloud

    Both the Creative Cloud App on my desktop and the web page for my assets is showing that I have used 45 GB of storage. However, I have no files on the cloud at all at this point. Both on my sync'd folder on my computer, and on the website itself, there are no files. So it should show that I have used zero GB. I have gone into the Deleted folder and confirmed that there are no files in there as well.

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    TRY THIS  ·  Stephanie Au-Chan responded

    Hi Chuck,

    Do you have photos stored with Lightroom? Your quota includes storage with both Lightroom & Creative Cloud Files.

    Thank you,
    Stephanie

16. Website defaults to wrong language.

    Every time i use “View on Web” button i get website in Czhezh language. I use all apps in English and everywhere on settings i have set English as my language. Best od all – i have no connection with Czhezh (or however its written).

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17. storage full

    I have 20GB of storage connected to my plan. Macbook. My Creative Cloud shows that I have used 99% of my allocated storage space but when i get info on my Create Cloud Folder, it shows I am using only 11 GB. What is using up the rest of my space? And for further information, I pay a monthly subscription and your support is pathetic. It should not take me 30-40 mins to figure out how to post a question such as this.

    7 votes

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    NEEDS MORE FEEDBACK  ·  Emily Dinger responded

    Hi John, thank you for your feedback. This is a bug that we are currently investigating.

    As far as your comment about support, is there anything specifically about the support that didn’t meet your needs? Was it hard to find the feedback forum on the interface, or was it something else?

    Thank you for your time in advance.

18. No preview for underscore file names

    underscore file names does not show file previews on adobe cloud website. i have to remove all underscores for the file image to show up. please fix.

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19. Assets.adobe.com vs Assets2.adobe.com

    Bad request 400 (on assets2.adobe.com) when clicking on libraries (assets.adobe.com)

    When will they be integrated again?

    Sometimes I have the bad request page, sometimes it does work??

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi Marieke,

    Thank you for your feedback. We are looking into this.

20. Incorrect storage message

    Not showing any files in cloud storage, but still showing message it is full. Please not synch option is disabled in Lightroom CC very soon after after it is installed and same is with mobile .

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