Skip to content

Report Bugs

We are sorry you are experiencing issues with CC Assets or Libraries

Help us improve our service by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: When filing a new bug, please provide:
    • Steps to reproduce the issues
    • Expected result
    • Actual result

Thank you for your time, we really appreciate your feedback.

Report Bugs

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

67 results found

  1. Files with numbered names are sorting like 1, 10, 11, 12, 2, 3, 4, etc.
    Can you teach your sorting program how to count please?

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. I think there is a bug i dont know where it comes from but i think that main issue is that when i try tu uplode big bunchs of files to share and they for some reasone dont end to uplode the CC site miltiplies photos and starts showing them in multiple "versions" each repetition showing more and more of uploded photos. Deleting one of the photo deletes all of the repetitions so i dont think that these photos are different versions. I havent tested if this is a problem only on PC I tried it on google chrome and…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. It not possible to switch between the pictures with the arrows. Its just working one time at the 2nd picture the arrows are not shown anymore.
    I test it with Chrome and also with Safari at IOS

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. I get storage warning so I go into the asset manager or whatever its called and start to delete all my old files. To my utter surprise, after I am done my storage space used actually goes up. I have, as near as I can tell only a small number of assets left and cannot for the life of me figure out what on earth Adobe has done to take up the extra space. This is exactly why I will never let Adobe manage my assets in the cloud or use anything but Lightroom Classic.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. The share button/link on browser (Chrome and Firefox) is overlaid with the sort button and is not clickable - the only way to be able to generate a link to share is if i shrink the width of the window down to mobile size so the buttons rearrange on the screen.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Capture Shapes are visible in Capture, the CC Libraries inside the apps, and on the Creative Cloud desktop. However, in the web version (assets.adobe.com) all of my capture shapes display with a folded paper icon, I can't see the preview of the actual svg like I can everywhere else. Seems to be a bug.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    FIXED  ·  4 comments  ·  02: Assets Website  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. The thumbnail rendering for design library components on the web does not match the actual design of the components when it's dropped on the artboard.

    This makes it difficult to communicate the quality of design library components when previewing the library.

    See this library for reference:
    https://assets.adobe.com/public/c1a672c5-49e6-4df1-4d32-1c37fa234f1e#

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Above issues experiencing CC Assets websites or libraries languages books pages links documents licenses titles notices ads api faq install Legal Public Original.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Uploading RAW image files and they are now appearing as OCTET. Never had this problem before and nothing has changed about my files or how I am uploading them until today. Previously uploaded files look fine and are still RAW.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. When i use a font with supporting Turkish characters in a design and want to see this on CC Assets Website Turkish characters are not showing. They are blank

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. When I log into Adobe CC assets, it gives me an error that something went wrong and none of my previously loaded files of assets show up (see attached screenshot). I was able to create a new folder, but there is no option to upload files to it. I have been unable to view my image files or upload to any files for the past few days. I use this sharing feature for my photography customers and I don't know how to get around the error.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Unable to delete old sketch files from website files

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. When I change the name of a library it updates successfully but when I exit the libraries webpage return to the libraries page, the change I made defaults to the previous state. The change is effective across all libraries panels in all apps and CC desktop dashboard - but NOT IN THE BROWSER. I’ve tested on Chrome, Edge, Safari on PC and mobile and all have the same problem. I’ve tried clearing cache etc but same problem occurs across all browsers on all devises. Can you please look at this it’s quite annoying. Thank you!

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Next time this occurs, can you try hard reloading the page (On a mac: hold down the shift key and press the reload button, on Windows, hold down the control key and press the reload button)? The library name changes will not automatically update if you used the back button, so you will need to force a refresh. It should not, however, overwrite the Library name you just set, so if this does not help let me know and we can dig into it further. Thanks!

  15. Creative Cloud Files WebViewer is able to list layers in a Ai or PS composition .
    There is also an "eye" to show/noshow this layer. but it looks not working anymore...

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. for any reason PSD files don't shows correctly

    on the other hand
    Layer comps are not listed/activable only layers visiblity is accessible.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. I deleted almost all from my Creative Cloud drive but it still shows 15GB used. How can I clear it?

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. I have received an email offering free Offset Photo Collage Templates, however having followed the link in the email there is no download button on the Discover - Offset Photo Collage Templates page and I am unable to download these templates.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. In a cloud shared folder, if a file is renamed it is deleted from that folder. I later found the file in another folder that was renamed almost exactly as the folder where the file was originally placed, but it added percent signs for the spaces. I am not able to rename a file in a shared folder.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. shared for review items not showing up to the invited person. I have had client sign out sign back in, change password and restart computer . I have done the same.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4
  • Don't see your idea?