7 results found

1. Sync not working

   PC Win 10. Sync Version v2.4.6.82. 1.5GB of 100GB used.
   Syncing works for a while, then some days not sync anything. Makes it difficult to collaborate. I am waiting for another designers files to sync to my PC. I created the folder initially and invited them to 'Edit'. They can see all my updates, but I can't get theirs.

   • Turned off syncing in Preferences.
   • Closed Creative Cloud App.
     
   • Opened Task Manager and 'End Process' for all CC Background processes, eg 'Creative Cloud (32 Bit)', 'Core Sync (32 Bit)', etc (about 6 of them).
   • Re-opened Creative Cloud App.
   • Turned on syncing in Preferences
   • 'Syncing...' appears briefly at the bottom of the CC App.
   • nothing changes.

   Also tried:
   - Permanently delete the 'Deleted' files via browser (Assets > Deleted)
   - sign in/sign via CC App
   - restart PC several times
   - update all CC Apps (even though nothing to do with syncing)

   Nothing is working, except waiting a few weeks and it might work then.

   PC Win 10. Sync Version v2.4.6.82. 1.5GB of 100GB used.
   Syncing works for a while, then some days not sync anything. Makes it difficult to collaborate. I am waiting for another designers files to sync to my PC. I created the folder initially and invited them to 'Edit'. They can see all my updates, but I can't get theirs.

   • Turned off syncing in Preferences.
   • Closed Creative Cloud App.
     
   • Opened Task Manager and 'End Process' for all CC Background processes, eg 'Creative Cloud (32 Bit)', 'Core Sync (32 Bit)', etc (about 6 of them).
   • Re-opened Creative Cloud App.
   • Turned on syncing… more
   21 votes

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   4 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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   UNDER REVIEW  ·  Emily Dinger responded

   Hi there! Thank you for reporting this issue. It is currently under review. Thanks for your patience!

2. i`can`t delete my file "Unexpected response:412"

   icant delete my file "Unexpected response:412"

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   13 votes

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   10 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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   UNDER REVIEW  ·  Stephanie Au-Chan responded

   We have logged this issue & will be looking into it.

3. sync deletes files randomly

   Files keep disappearing from Creative Cloud. It randomly deletes files and folders for no reason.

   4 votes

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   2 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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   UNDER REVIEW  ·  Emily Dinger responded

   Hi there, thank you for your feedback. We will review this to see what the issue might be. Thank you for your patience.

4. Where's the free storage???

   So because of Adobe Muse EOL I cancelled everything Adobe except my cancelled Creative Cloud is supposed to still let me have 2GB storage. I've deleted everything I can see including archived files and CC still keeps notifying me my storage is full. Okay???

   2 votes

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   1 comment  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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   UNDER REVIEW  ·  Emily Dinger responded

   Hi there, thank you for your feedback. We are looking into this issue. Thank you for your patience!

5. Folder comes back and back again

   After having issues synchronizing my files I moved everything from my CC files folder. I also deleted every "deleted" file in the archive to start from scratch.
   Mysteriously a single folder comes back and back by itself no matter how often I delete it. Also "repaired" the CC App.
   Any suggestions?

   2 votes

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   0 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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   UNDER REVIEW  ·  Emily Dinger responded

   Hi there, thank you for your feedback. We will look into this for further investigation. Thank you for your patience.

6. Keeps giving a sync failure but the file doesn't even exist anymore

   I moved a file from a folder to an other folder but the file could not tync for some reason, so i tryed again with a copy and that did work. Afterwords i deleted the failed file. But it keeps giving a sync failure, even after i deleted the file (i also emptied my trashcan)
   Its pretty annoying because of te window that keeps popping up.

   2 votes

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   0 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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   UNDER REVIEW  ·  Emily Dinger responded

   Hi Hans,

   Thank you for your feedback. We are looking into this issue.

7. Sync of big files is taking all the resources of a Mac

   I wanted to put a series of .MOV videos into my CC folder in order to be able to work on a Premiere Pro project at both home and office.

   30 files for approx. 7Go, max file is 2.5Go, smallest is 250Mo.

   After a very short while, the CC sync program hogs the computer totally. It's not even possible to move the cursor or very slowly. Mac and tools show it's getting up to 120% of processes.

   It tried twice, and if you can't at a moment delete the files, the computer end up rebooting itself.

   1 vote

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   0 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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   UNDER REVIEW  ·  AdminFernando Centurion (Product Manager, Adobe Systems Incorporated) responded

   Right now Core Sync has a 5GB file limit, we are reviewing the support of files larger than 5GB.

   In the meantime try to upload your files in smaller size groups.