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7 results found

  1. PC Win 10. Sync Version v2.4.6.82. 1.5GB of 100GB used.
    Syncing works for a while, then some days not sync anything. Makes it difficult to collaborate. I am waiting for another designers files to sync to my PC. I created the folder initially and invited them to 'Edit'. They can see all my updates, but I can't get theirs.

    • Turned off syncing in Preferences.
    • Closed Creative Cloud App.
    • Opened Task Manager and 'End Process' for all CC Background processes, eg 'Creative Cloud (32 Bit)', 'Core Sync (32 Bit)', etc (about 6 of them).
    • Re-opened Creative Cloud App.
    • Turned on syncing…
    21 votes

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi there! Thank you for reporting this issue. It is currently under review. Thanks for your patience!

  2. 13 votes

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  3. Files keep disappearing from Creative Cloud. It randomly deletes files and folders for no reason.

    4 votes

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We will review this to see what the issue might be. Thank you for your patience.

  4. So because of Adobe Muse EOL I cancelled everything Adobe except my cancelled Creative Cloud is supposed to still let me have 2GB storage. I've deleted everything I can see including archived files and CC still keeps notifying me my storage is full. Okay???

    2 votes

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We are looking into this issue. Thank you for your patience!

  5. After having issues synchronizing my files I moved everything from my CC files folder. I also deleted every "deleted" file in the archive to start from scratch.
    Mysteriously a single folder comes back and back by itself no matter how often I delete it. Also "repaired" the CC App.
    Any suggestions?

    2 votes

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We will look into this for further investigation. Thank you for your patience.

  6. I moved a file from a folder to an other folder but the file could not tync for some reason, so i tryed again with a copy and that did work. Afterwords i deleted the failed file. But it keeps giving a sync failure, even after i deleted the file (i also emptied my trashcan)
    Its pretty annoying because of te window that keeps popping up.

    2 votes

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  7. I wanted to put a series of .MOV videos into my CC folder in order to be able to work on a Premiere Pro project at both home and office.

    30 files for approx. 7Go, max file is 2.5Go, smallest is 250Mo.

    After a very short while, the CC sync program hogs the computer totally. It's not even possible to move the cursor or very slowly. Mac and tools show it's getting up to 120% of processes.

    It tried twice, and if you can't at a moment delete the files, the computer end up rebooting itself.

    1 vote

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