46 results found

1. Could not open file "file_name" because of a programm error.

   Cant open and download file .psdc from Creative Cloud. Anyone cant do that also with a file link.

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   0 comments  ·  01: Desktop Sync  ·  Edit…  ·  Delete…  ·  Admin →
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2. Creative Cloud - file extension not detected, then file deleted on rename

   So I was working on this file last night, closed Photoshop, then shut down my PC (we'll say PC #1). Next day, I hop on PC #2 and the file had synced some changes, but not the latest changes. (PC #1 possibly shutdown mid-sync?) Specifically, the diamond-shaped paths in the file were not present on PC #2 when viewed in Photoshop. I check the iOS Creative Cloud app, file has no preview, says "Preview not Available", no option to quick export either. It was working for this file the day before. Check assets.adobe.com (henceforth "web"), preview still not available, shows file type as "Octet", extension ".psd" is shown in the file name rather than being hidden like the other files. So I look at the file on PC #1, and the changes I had made last night were still present when opened with Photoshop. Because I'm guessing the file type wasn't detected, I remove the file extension by renaming it in explorer. The file syncs, then... disappears! Not present on web either. Panicking, I hit Ctrl-Z and the file pre-rename comes back. I copy it out of the directory, check it, it's fine. File is back in web, still no preview, type Octet. (EDIT: I just checked Recycle Bin and there's a copy of the file in there, deleted around the time this bug was happening. I don't recall doing that, as I was using Shift+Delete after this occurred, so it may be from the original disappearance.)

   As an experiment, I delete the file in the CC dir and sync, now gone from web. Then, outside the CC dir, I once again rename to remove the extension, then copy in the file, and sync. It shows up on web as Octet, no preview. I rename it to ".psd" in directory, sync, and still Octet and no preview on web. I delete the file, sync, now gone from web. Then, outside the CC dir, I add ".psd" back by rename, then copy it in. It syncs, and success! On web, the file is now of type PSD and the preview is showing as expected.

   To be completely clear, I expected:
   1) The cloud to correctly detect/maintain the file type initially.
   2) The cloud to detect the file type on rename, which it did not.
   3) Creative Cloud to not delete my file both locally and on cloud without warning - this is obviously a severe problem. I'm lucky to have been able to recover the file.

   If there are logs, they'll be on the account associated with this email. Both PCs are on Windows 10 v1903, latest Creative Cloud (5.0.0.354), latest Photoshop (21.0.1). The file affected was "Sojourners/NaomiFrontView4.psd": https://adobe.ly/2KF3yWt I haven't modified this file since before the bug and I'll just work on a differently named copy going forward.

   My anti-virus (Trend Micro) was enabled, but logs show that it took no action throughout all of this.

   File is about 50 MB, whereas SSD has about 33 GB of space left.

   So I was working on this file last night, closed Photoshop, then shut down my PC (we'll say PC #1). Next day, I hop on PC #2 and the file had synced some changes, but not the latest changes. (PC #1 possibly shutdown mid-sync?) Specifically, the diamond-shaped paths in the file were not present on PC #2 when viewed in Photoshop. I check the iOS Creative Cloud app, file has no preview, says "Preview not Available", no option to quick export either. It was working for this file the day before. Check assets.adobe.com (henceforth "web"), preview still not available, shows… more

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   0 comments  ·  01: Desktop Sync  ·  Edit…  ·  Delete…  ·  Admin →
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3. CC Bibliothek synchronisierung Fehler

   Since the last update of Adobe CC Desktop there is a problem, first showing up as cursor-sandbox is running for about 2 sec, but repeating every 4-5 sec. I tried to find the reason and looked at CreativeCloud App > Properties > Sync: Syncing is shown as actual, but a Error-message is opening for only 1sec (hard to read in that short time: Adobe CC library syncing Fehler - bitte melden Sie sich bei Creative Cloud an). This massage stays for only one sec, but repeating every 4-5 sec!
   I tried to close CC, restart cc, Log off CC, rsetart PC, Log-in cc again etc. Nothing changed, neither syncing is active nor inactive.
   What can I do?
   My System: Windows 10 /64 with Photoshop, Lightroom classic, Lightroom CC, Bridge (Abo)
   Uwe Schröder

   Since the last update of Adobe CC Desktop there is a problem, first showing up as cursor-sandbox is running for about 2 sec, but repeating every 4-5 sec. I tried to find the reason and looked at CreativeCloud App > Properties > Sync: Syncing is shown as actual, but a Error-message is opening for only 1sec (hard to read in that short time: Adobe CC library syncing Fehler - bitte melden Sie sich bei Creative Cloud an). This massage stays for only one sec, but repeating every 4-5 sec!
   I tried to close CC, restart cc, Log off CC, rsetart… more

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   0 comments  ·  01: Desktop Sync  ·  Edit…  ·  Delete…  ·  Admin →
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4. Inaccurate Storage Space

   The amount of space within the Creative Cloud seems to have been moderately accurate, yet after deleting items it seems to never decrease, leading to inaccurate readings on available storage.

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5. File automatically removed or replaced

   I use windows 10 & always have Creative Cloud sync app running.

   Earlier tonight, I downloaded an XD file from my team member via Skype. By default it downloaded to 'Downloads' folder & I was about to move it to 'Creative Cloud Files' folder. Since I already had a file with same name in same location, I renamed the file (added '2' after filename) before moving. Coz I worked on the previous version & wanted to keep new updates in separate file. So I pasted the renamed file in same location with previous file, its here but I can no longer find the previous one.

   • The 'Recent' section in Adobe XD app is no longer showing the previous file.
   • I checked 'Recycle Bin' of my computer, its empty.
   • I searched all .xd files in My Computer, its not here.
   • I checked 'Deleted' section in assets.adobe.com, its not there either.

   At the moment, my primary guess is somehow XD thought its the same file & probably replaced it with previous one. If anyone can help me to find a solution for it, that will be greatly appreciated & I would hope that the amazing Adobe XD team will look into this bug in the mean time.

   Many Thanks.

   I use windows 10 & always have Creative Cloud sync app running.

   Earlier tonight, I downloaded an XD file from my team member via Skype. By default it downloaded to 'Downloads' folder & I was about to move it to 'Creative Cloud Files' folder. Since I already had a file with same name in same location, I renamed the file (added '2' after filename) before moving. Coz I worked on the previous version & wanted to keep new updates in separate file. So I pasted the renamed file in same location with previous file, its here but I can no… more

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6. sync not working!!!!

   after sync 1.3gb, sync stop working. it is out of quota? current cloud space 1.3% of 100gb.

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7. Creative Cloud is useless. Lot many issues with Syncing files, especially in shared folders.

   I hate the moment when I selected Adobe XD for designing wireframes. Files never gets synced properly. :(

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8. CC says my storage is full but i can't see anything there

   There's nothing in my cc storage but cc says it is one hundred per cent full, so what do i do????????

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   18 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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   NEEDS MORE FEEDBACK  ·  Stephanie Au-Chan responded

   HI there — to help us better understand the issue, can you share information about the plan you have & where you are seeing your storage being reported as full? Thank you!

9. Sync not working

   PC Win 10. Sync Version v2.4.6.82. 1.5GB of 100GB used.
   Syncing works for a while, then some days not sync anything. Makes it difficult to collaborate. I am waiting for another designers files to sync to my PC. I created the folder initially and invited them to 'Edit'. They can see all my updates, but I can't get theirs.

   • Turned off syncing in Preferences.
   • Closed Creative Cloud App.
     
   • Opened Task Manager and 'End Process' for all CC Background processes, eg 'Creative Cloud (32 Bit)', 'Core Sync (32 Bit)', etc (about 6 of them).
   • Re-opened Creative Cloud App.
   • Turned on syncing in Preferences
   • 'Syncing...' appears briefly at the bottom of the CC App.
   • nothing changes.

   Also tried:
   - Permanently delete the 'Deleted' files via browser (Assets > Deleted)
   - sign in/sign via CC App
   - restart PC several times
   - update all CC Apps (even though nothing to do with syncing)

   Nothing is working, except waiting a few weeks and it might work then.

   PC Win 10. Sync Version v2.4.6.82. 1.5GB of 100GB used.
   Syncing works for a while, then some days not sync anything. Makes it difficult to collaborate. I am waiting for another designers files to sync to my PC. I created the folder initially and invited them to 'Edit'. They can see all my updates, but I can't get theirs.

   • Turned off syncing in Preferences.
   • Closed Creative Cloud App.
     
   • Opened Task Manager and 'End Process' for all CC Background processes, eg 'Creative Cloud (32 Bit)', 'Core Sync (32 Bit)', etc (about 6 of them).
   • Re-opened Creative Cloud App.
   • Turned on syncing… more
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   4 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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   UNDER REVIEW  ·  Emily Dinger responded

   Hi there! Thank you for reporting this issue. It is currently under review. Thanks for your patience!

10. Sync between Macs is extremely (!) unreliable

    The syncing between my two Macs (macos 10.13.6) is extremely unreliable. Although one computer's files are currently in the CC cloud, they are not synchronized/downloaded to the other computer. Starting/restarting both CreativeCloud and the Mac has no effect.

    The help texts on the corresponding Adobe website (https://helpx.adobe.com/de/creative-cloud/kb/arent-my-files-syncing.html?mv=product&mv2=accc#) list shortcuts for resetting the local database, etc., but they do only work on Windows not work on the Mac.

    Unfortunately, Creative Cloud is not a reliable solution with which you can work professionally.

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11. Sync working on web but not in desktop

    I have a single XD file that I'm working on and I keep having this problem very frequently where I don't get the new version of the file even if the Creative Cloud "popup" says it's synced (it's not). This happens when working on two machines one a Windows 10 and the other a Mac Mini (Mac OS 10.12). The problem is solved by modifying the old version stored locally, then the actual file appears! Honestly, this is extremely annoying

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12. i`can`t delete my file "Unexpected response:412"

    icant delete my file "Unexpected response:412"

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    10 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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    UNDER REVIEW  ·  Stephanie Au-Chan responded

    We have logged this issue & will be looking into it.

13. Does CC Sync play nice with Google Drive yet?

    I have had issues in the past with CC Desktop Sync not playing nicely when Google Drive is installed on my compooter. Either the file icons don't update properly with the green checkmarks or blue sync icons, or the system fails to sync at all.

    Currently, I'm happy to report that all is working -- because I haven't had Google Drive on my laptop.

    But I'd like to have both on my laptop. Before I try installing Google Drive Sync on my laptop again, I'm wondering if this issue has been resolved?

    I don't want to be The Guinea Pig if I don't have to. ;-)

    I have had issues in the past with CC Desktop Sync not playing nicely when Google Drive is installed on my compooter. Either the file icons don't update properly with the green checkmarks or blue sync icons, or the system fails to sync at all.

    Currently, I'm happy to report that all is working -- because I haven't had Google Drive on my laptop.

    But I'd like to have both on my laptop. Before I try installing Google Drive Sync on my laptop again, I'm wondering if this issue has been resolved?

    I don't want to be The Guinea Pig… more

    2 votes

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14. Libraries in photoshop doesn't see Creative Cloud desktop and can't download assets market stuff

    Window 10, 2 different computers.

    I can't download assets from the Market through CC desktop, if I click on download it does nothing, I can't create or view libraries in any programs.

    The error in trying to view libraries in Photoshop is "To use creative cloud libraries please install the creative cloud application." Which it is installed.

    If I open libraries from CC desktop it goes to

    https://assets.adobe.com/libraries

    and says "Libraries aren't here yet, but we're moving them soon."

    Which takes me to

    https://assets2.adobe.com/assets/libraries

    Which apparently isn't connected to my CC desktop app. I have uninstalled and reinstalled the entire Adobe suite. When I did I deleted all folders with Adobe in them, ran the abode cleaners, the lot of it.

    Window 10, 2 different computers.

    I can't download assets from the Market through CC desktop, if I click on download it does nothing, I can't create or view libraries in any programs.

    The error in trying to view libraries in Photoshop is "To use creative cloud libraries please install the creative cloud application." Which it is installed.

    If I open libraries from CC desktop it goes to

    https://assets.adobe.com/libraries

    and says "Libraries aren't here yet, but we're moving them soon."

    Which takes me to

    https://assets2.adobe.com/assets/libraries

    Which apparently isn't connected to my CC desktop app. I have uninstalled and reinstalled the entire… more

    3 votes

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15. sync deletes files randomly

    Files keep disappearing from Creative Cloud. It randomly deletes files and folders for no reason.

    4 votes

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    2 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We will review this to see what the issue might be. Thank you for your patience.

16. XD files not syncing from past 5 days

    The XD files are not syncing and we hit a huge collaboration block here. Please fix it or give me work around.

    5 votes

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17. No way to know if sync is working

    I'm trying to sync some video files to creative cloud using the sync folder on my PC. There used to be a way to check the upload status and percentage in the creative cloud app. This seems to be gone in the latest version so I can't tell if anything is actually uploading. My assets web page says 0 of 100.0 GB used so I imagine it isn't working.

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18. Where's the free storage???

    So because of Adobe Muse EOL I cancelled everything Adobe except my cancelled Creative Cloud is supposed to still let me have 2GB storage. I've deleted everything I can see including archived files and CC still keeps notifying me my storage is full. Okay???

    2 votes

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We are looking into this issue. Thank you for your patience!

19. Folder comes back and back again

    After having issues synchronizing my files I moved everything from my CC files folder. I also deleted every "deleted" file in the archive to start from scratch.
    Mysteriously a single folder comes back and back by itself no matter how often I delete it. Also "repaired" the CC App.
    Any suggestions?

    2 votes

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    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We will look into this for further investigation. Thank you for your patience.

20. Sync slow when collaborating

    Takes over an hour to sync even a small 3MB file.

    When collaborating with other designers, we have to wait hours to check each others changes. This is unworkable. There should be a way to force a refresh.

    My colleague completes his work, saves the file, then emails me to say it's done. Then a few hours later, the updated files are there. We are on Australian NBN Broadband, which is 25MBps.

    4 votes

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