My friend will work on edititing my photos from her computer, and I will be unable to access her saves from my own computer. They will show up in the online folder, Creative cloud app is running, and will say it's up to date. But I won't be able to access any of the files created elsewhere, unless I visit the folder on the web, create a new folder for each file, and move a single file to an individual folder on the web. After, and only after doing that, will the photos show up on my desktop. Restarting the Creative Cloud app has no effect.

I'll also save files, and they will not be there in the folder! Really fun when I do a batch process on about 3 hours worth of edits, and it's all gone because the save portion of the batch process did not work. So no batch processing for me.

The save problem is also solved by creating a new folder for each file save. Sometimes saving will actually work, so I always check after saving a file to be sure it's there. And if it doesn't show up in the file, I can get it to actually save by creating a special folder to put the file in. One folder, one file. Or it could not work. It can happen if I save the file to a folder on my computer, or if I save the file in the creative cloud.

So, I'm getting creative with my folder names. So far, we have the following names:

Photoshop is a piece of shit
Adobe hates me
How many I hate adobe folders do I need
1 adobe
2 is
3 an
4 absolute
5 piece
6 of
7 horse
8 shit

Okay, not particularly creative, but hey, it's still rather early in the game.

Seriously. I'm paying 10 bucks a month for this aggravation?

Mac High Sierra 10.13.6
Photoshop CC 20.0.4
Creative Cloud 4.8.2.476

So I was working on this file last night, closed Photoshop, then shut down my PC (we'll say PC #1). Next day, I hop on PC #2 and the file had synced some changes, but not the latest changes. (PC #1 possibly shutdown mid-sync?) Specifically, the diamond-shaped paths in the file were not present on PC #2 when viewed in Photoshop. I check the iOS Creative Cloud app, file has no preview, says "Preview not Available", no option to quick export either. It was working for this file the day before. Check assets.adobe.com (henceforth "web"), preview still not available, shows file type as "Octet", extension ".psd" is shown in the file name rather than being hidden like the other files. So I look at the file on PC #1, and the changes I had made last night were still present when opened with Photoshop. Because I'm guessing the file type wasn't detected, I remove the file extension by renaming it in explorer. The file syncs, then... disappears! Not present on web either. Panicking, I hit Ctrl-Z and the file pre-rename comes back. I copy it out of the directory, check it, it's fine. File is back in web, still no preview, type Octet. (EDIT: I just checked Recycle Bin and there's a copy of the file in there, deleted around the time this bug was happening. I don't recall doing that, as I was using Shift+Delete after this occurred, so it may be from the original disappearance.)

As an experiment, I delete the file in the CC dir and sync, now gone from web. Then, outside the CC dir, I once again rename to remove the extension, then copy in the file, and sync. It shows up on web as Octet, no preview. I rename it to ".psd" in directory, sync, and still Octet and no preview on web. I delete the file, sync, now gone from web. Then, outside the CC dir, I add ".psd" back by rename, then copy it in. It syncs, and success! On web, the file is now of type PSD and the preview is showing as expected.

To be completely clear, I expected:
1) The cloud to correctly detect/maintain the file type initially.
2) The cloud to detect the file type on rename, which it did not.
3) Creative Cloud to not delete my file both locally and on cloud without warning - this is obviously a severe problem. I'm lucky to have been able to recover the file.

If there are logs, they'll be on the account associated with this email. Both PCs are on Windows 10 v1903, latest Creative Cloud (5.0.0.354), latest Photoshop (21.0.1). The file affected was "Sojourners/NaomiFrontView4.psd": https://adobe.ly/2KF3yWt I haven't modified this file since before the bug and I'll just work on a differently named copy going forward.

My anti-virus (Trend Micro) was enabled, but logs show that it took no action throughout all of this.

File is about 50 MB, whereas SSD has about 33 GB of space left.

Since the last update of Adobe CC Desktop there is a problem, first showing up as cursor-sandbox is running for about 2 sec, but repeating every 4-5 sec. I tried to find the reason and looked at CreativeCloud App > Properties > Sync: Syncing is shown as actual, but a Error-message is opening for only 1sec (hard to read in that short time: Adobe CC library syncing Fehler - bitte melden Sie sich bei Creative Cloud an). This massage stays for only one sec, but repeating every 4-5 sec!
I tried to close CC, restart cc, Log off CC, rsetart PC, Log-in cc again etc. Nothing changed, neither syncing is active nor inactive.
What can I do?
My System: Windows 10 /64 with Photoshop, Lightroom classic, Lightroom CC, Bridge (Abo)
Uwe Schröder

I use windows 10 & always have Creative Cloud sync app running.

Earlier tonight, I downloaded an XD file from my team member via Skype. By default it downloaded to 'Downloads' folder & I was about to move it to 'Creative Cloud Files' folder. Since I already had a file with same name in same location, I renamed the file (added '2' after filename) before moving. Coz I worked on the previous version & wanted to keep new updates in separate file. So I pasted the renamed file in same location with previous file, its here but I can no longer find the previous one.

• The 'Recent' section in Adobe XD app is no longer showing the previous file.


• I checked 'Recycle Bin' of my computer, its empty.


• I searched all .xd files in My Computer, its not here.


• I checked 'Deleted' section in assets.adobe.com, its not there either.

At the moment, my primary guess is somehow XD thought its the same file & probably replaced it with previous one. If anyone can help me to find a solution for it, that will be greatly appreciated & I would hope that the amazing Adobe XD team will look into this bug in the mean time.

Many Thanks.

PC Win 10. Sync Version v2.4.6.82. 1.5GB of 100GB used.
Syncing works for a while, then some days not sync anything. Makes it difficult to collaborate. I am waiting for another designers files to sync to my PC. I created the folder initially and invited them to 'Edit'. They can see all my updates, but I can't get theirs.

• Turned off syncing in Preferences.


• Closed Creative Cloud App.


• Opened Task Manager and 'End Process' for all CC Background processes, eg 'Creative Cloud (32 Bit)', 'Core Sync (32 Bit)', etc (about 6 of them).


• Re-opened Creative Cloud App.


• Turned on syncing in Preferences


• 'Syncing...' appears briefly at the bottom of the CC App.


• nothing changes.

Also tried:
- Permanently delete the 'Deleted' files via browser (Assets > Deleted)
- sign in/sign via CC App
- restart PC several times
- update all CC Apps (even though nothing to do with syncing)

Nothing is working, except waiting a few weeks and it might work then.