49 results found
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not syncying
my idea is that you fix it so that it does what you say it does
8 votes -
Word/PP plugin does not connect with Creative Cloud
Hi, I have the CC Desktop installed and the page of my CC account open in my browser. Both logged in the same account.
When I open Word or Power Point and click on the Creative Cloud Plugin installed it request me to Sign in. After entering the same username and password used previously the tab (attached) states that I am not "connected to Creative Cloud". It suggests me to download and restart CC for desktop. Both already tried multiple times. It suggests me to verify if I am signed with the same account as in Creative Cloud for desktop.…2 votes -
Cannot delete a specific file
I cannot delete a specific file.
Here are the details:
- The issue arises with a file that has been synchronized with Adobe Creative Cloud.
- The file in question does not appear when synchronizing via software like Mac.
- The synchronization status of the Adobe Creative Cloud software is always displayed as an error.
- The error message says, 'Some files could not be synchronized.'
Strangely enough, it is possible to update the file.
It's a PDF file that can't be deleted, but it can be overwritten with a completely different PDF file.When I try to delete it, an error occurs.
When…1 vote -
Sync status icons in MacOS Finder not documented, not consistent
In Finder on MacOS :
No documentation visible anywhere. I went to
https://assets.adobe.com/files
, clicked on ? icon, selected Help. It takes me to Adobe Help Center
https://helpx.adobe.com/support.cc.html
, which has 1000s of files. I want help specifically on Creative Cloud Files. I search on "Creative Cloud Files" and get many somewhat relevant results, e.g. a FAQ under Support; but under Learn, no specific documentation on Creative Cloud Files Synced Files.I see two icons and am inferring their meaning. These meanings appear inconsistent or contradictory.
Some parent folders have the icon of a white check in a green circle,…1 vote -
Cannot leave shared folder
Colleague shared with me a folder. Now I want to leave the share. I click "Leave" in https://assets.adobe.com/files panel, the app says "Success", the folder disappears form the list but not from my disk. If I reload web app, the folder is on the list again. Repeated on a two devices, one Windows, one macOS, the same lack of effect. I'm stuck.
1 vote -
Photoshop SYNC does not work on Library tab. Clicking the Sync button fails, requires full reboot
Describe my idea? hmmm... How about "Library Sync" for Adobe Stock should work, clicking on the button that says "sync" should sync. Sorry to be glib... but its really that simple. Clicking this button should update my library with ALL the stuff I just bought... [see photo]
4 votes -
Creative Cloud low on storage because of temporary deleted Blender files
I get a lot of low on storage creative cloud account.
it is caused by a lot of "deleted" files
these files are .blend1 files
Blender creates those temporary files when saving a .blend project.Here's why this is a problem
1- These temporary files should not be uploaded (in my opinion)
2- Deleted files should not count towards the creative cloud subscribtions. I have to go MANUALLY select hundreds of deleted files and permenantly delete them. for sync to resumeI hope this gets solved soon. I use blender heavily in my daily routine. Relying less on adobe's creative…
1 vote -
Dateiordner kann nicht endgültig gelöscht werden
Leider gibt es einen Ordner in meiner Cloud, den ich nicht gelöscht bekomme.
Der liegt im Papierkorb - und dort liegt er nun schon sehr lange.
Nach dem ich alle Schritte aus ihren Problemhilfen durchgeführt habe, bekomme ich aber immer noch die Fehlermeldung, dass einiges nicht synchronisiert werden kann. Ich kann den Ordner weder löschen, noch wieder herstellen. Was kann ich tun?2 votes -
CC Desktop App Font Management
Please make the Adobe Fonts Management in the CC Desktop App more user friendly.
Add a toggle to collapse/open all font families. Doing this manually is extremely tedious and the App never remembers your settings.
If you do go ahead and collapse them all (which takes a long time to do - if you have a lot of fonts synced) at the very least the App should remember that setting when it refreshes or closes and re-opens.
Ideally a toggle to open all/close all families would be ideal.
Cheers,
Yitz Rapp2 votes -
cc icon in finder sidebar
The Creative Cloud Files folder looks horrible when added to the Favourites in the Finder sidebar on macOS. This Issue has been going on for a long time now (2+ years) but it wasn't always this way.
We used to have a nice CC icon in the Finder's sidebar but now ... it's a horrible piece of paper looking thing.
Your software and services are tailored towards designers who have a keen attention to detail, and prioritize well designed visuals. I'm sorry but this is just unacceptable. Look how well Apple and Dropbox do it.
This bug has been around…
1 vote -
Check above Adobe libraries books pages links documents licenses titles notices scripts screenshots troubleshooting All deleted.New Adobe L.
About websites networks platforms Adobe languages libraries schools university libraries books libraries licenses titles documents notices scripts screenshots troubleshooting newsletter providers guidelines repository contributions content services cookies choose product platforms Adobe delete,isn't backup review restore settings managers groups platforms above deleted only deleted.
New Adobe platforms Legal Public Original install.1 vote -
About forums posting CC Assets comments reply notices Deleted above.
Above forms scripts screenshots troubleshooting newsletter posts reply comments notices above deleted isn't correct my account settings services servers hosting programs product platforms languages libraries books documents licenses titles ads Admine console about deleted.Isn't backup review restore deleted above.
My new posts reply button notices documents licenses titles Ads Api Faq Admin console Adobe above all Legal Public websites networks Original.1 vote -
Lightroom has space but CC is full
Lightroom says it has 100gb of space, and CC says it has 4gb of space. After uploading a bunch of photos to Lightroom, it says 12gb/100gb used, but CC says 12gb/4gb used (storage full)
So how are they connected? I dont see how i can have 100gb of space in lightroom and 4gb in CC1 vote -
XD: No Local Storage Is Terrible For Users
XD: No Local Storage Is Terrible For Users
1 vote -
The file shared with me is not visible in the desktop app.
Hi.
I can see the file shared on the web. but i can't see it on desktop2 votes -
Sync folder missing
I have a mac and a pc. When I use my PC the next time I log in to my Mac the sync folder is missing and it can't create a new one. If I restart the Mac CC works again just fine. This doesn't happen in the reverse. The PC is always able to sync and use the cloud libraries and my files. It started with the last update to illustrator. Quitting all adobe products and then opening the programs doesn't fix the problem. I have to quit the programs then restart the Mac for syncing to commence.
1 vote -
Log to CC libraries
I log into my Adobe account and my creative cloud is connected but the app does not show me the libraries and asks me to log in, even if I am logged in
1 vote -
Cloud File don't save even with internet connection
Sometimes the file I'm using stop sycing. It saves, generate a new version but when a close the file it always return that some modifications were done locally and not sync.
Problems:
The screen suggest me to save a copy but if I save a copy the version is erased.If I cancel to save manually, the * symbol hides but on close the alert returns.
2 votes -
Photoshop cannot open the cloud file, and downloading the cloud file always fails
https://assets.adobe.com/cloud-documents
I saved a photoshop document directly into the cloud, but cannot open it again shortly afterwards (an error occurred). I can also see and preview that file from Adobe Cloud website, but always failed to download it. The file is badly needed and how can it be ruined in just a few seconds?2 votes -
MP4 files are not detected as video file but octet??
I uploaded five files the same day and in the same mp4 format exported from premiere with the same settings and to the same folder. Still three of them are now in octet format and two are mp4 videophiles. This makes no sense. It's a big problem since we are sending work copies and masters to our clients via CC. We can't have them downloading the files and changing extention. This would make us look like amateurs.
Since CC can't identify the video files automatically there should be a way to do it manually.
1 vote
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