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  1. XD: No Local Storage Is Terrible For Users

    XD: No Local Storage Is Terrible For Users

    1 vote

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    2 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  2. The file shared with me is not visible in the desktop app.

    Hi.
    I can see the file shared on the web. but i can't see it on desktop

    1 vote

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  3. Sync folder missing

    I have a mac and a pc. When I use my PC the next time I log in to my Mac the sync folder is missing and it can't create a new one. If I restart the Mac CC works again just fine. This doesn't happen in the reverse. The PC is always able to sync and use the cloud libraries and my files. It started with the last update to illustrator. Quitting all adobe products and then opening the programs doesn't fix the problem. I have to quit the programs then restart the Mac for syncing to commence.

    1 vote

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  4. Log to CC libraries

    I log into my Adobe account and my creative cloud is connected but the app does not show me the libraries and asks me to log in, even if I am logged in

    1 vote

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  5. problem with xd file sync Files keep disappearing from Creative Cloud. It randomly deletes files and folders for no reason.

    Files keep disappearing from Creative Cloud. It randomly deletes files and folders for no reason.

    3 votes

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cloud File don't save even with internet connection

    Sometimes the file I'm using stop sycing. It saves, generate a new version but when a close the file it always return that some modifications were done locally and not sync.

    Problems:
    The screen suggest me to save a copy but if I save a copy the version is erased.

    If I cancel to save manually, the * symbol hides but on close the alert returns.

    1 vote

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  7. Photoshop cannot open the cloud file, and downloading the cloud file always fails

    https://assets.adobe.com/cloud-documents
    I saved a photoshop document directly into the cloud, but cannot open it again shortly afterwards (an error occurred). I can also see and preview that file from Adobe Cloud website, but always failed to download it. The file is badly needed and how can it be ruined in just a few seconds?

    1 vote

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    2 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  8. MP4 files are not detected as video file but octet??

    I uploaded five files the same day and in the same mp4 format exported from premiere with the same settings and to the same folder. Still three of them are now in octet format and two are mp4 videophiles. This makes no sense. It's a big problem since we are sending work copies and masters to our clients via CC. We can't have them downloading the files and changing extention. This would make us look like amateurs.

    Since CC can't identify the video files automatically there should be a way to do it manually.

    1 vote

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    1 comment  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  9. file sync percentage not changing

    Trying to free up space in my Cloud Storage, so I've moved them out of the Cloud Storage and DELETED the folders entirely, and my files say they're "up to date" on the syncing but the percentage still shows that 89% of my cloud storage is used up. Which is impossible, since I've physically deleted more than HALF the files in my Cloud Storage. Is there a glitch in this percentage number? Or do I have to restart for this to resync to the correct available space number/percentage

    3 votes

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  10. new cc-sync (5.0.0.354) is unreliable!

    The syncing between my two Macs (macos 10.14.6) is extremely unreliable. Although one computer's files are currently in the CC cloud, they are not synchronized/downloaded to the other computer. Starting/restarting both CreativeCloud and the Mac has no effect.

    2 votes

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  11. Unable to change creative cloud files sync location

    I use creative cloud to save shared work files for work. As you can imagine there is a huge amount of files in this so I had to sync the files to my hard drive. I broke my hard drive recently so I've had to get a new one. Tried re-syncing the files to my new hard drive and wasn't able to. Talked to support and apparently it's not an option so I have to now download and then remember to upload everything I work on which is incredibly inconvenient.

    2 votes

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  12. Could not open file "file_name" because of a programm error.

    Cant open and download file .psdc from Creative Cloud. Anyone cant do that also with a file link.

    1 vote

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  13. Saves don't work. Syncs don't show up. Seriously, what am I paying for??

    My friend will work on edititing my photos from her computer, and I will be unable to access her saves from my own computer. They will show up in the online folder, Creative cloud app is running, and will say it's up to date. But I won't be able to access any of the files created elsewhere, unless I visit the folder on the web, create a new folder for each file, and move a single file to an individual folder on the web. After, and only after doing that, will the photos show up on my desktop. Restarting the…

    4 votes

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    1 comment  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  14. Creative Cloud - file extension not detected, then file deleted on rename

    So I was working on this file last night, closed Photoshop, then shut down my PC (we'll say PC #1). Next day, I hop on PC #2 and the file had synced some changes, but not the latest changes. (PC #1 possibly shutdown mid-sync?) Specifically, the diamond-shaped paths in the file were not present on PC #2 when viewed in Photoshop. I check the iOS Creative Cloud app, file has no preview, says "Preview not Available", no option to quick export either. It was working for this file the day before. Check assets.adobe.com (henceforth "web"), preview still not available, shows…

    1 vote

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  15. CC Bibliothek synchronisierung Fehler

    Since the last update of Adobe CC Desktop there is a problem, first showing up as cursor-sandbox is running for about 2 sec, but repeating every 4-5 sec. I tried to find the reason and looked at CreativeCloud App > Properties > Sync: Syncing is shown as actual, but a Error-message is opening for only 1sec (hard to read in that short time: Adobe CC library syncing Fehler - bitte melden Sie sich bei Creative Cloud an). This massage stays for only one sec, but repeating every 4-5 sec!
    I tried to close CC, restart cc, Log off CC, rsetart…

    1 vote

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  16. File automatically removed or replaced

    I use windows 10 & always have Creative Cloud sync app running.

    Earlier tonight, I downloaded an XD file from my team member via Skype. By default it downloaded to 'Downloads' folder & I was about to move it to 'Creative Cloud Files' folder. Since I already had a file with same name in same location, I renamed the file (added '2' after filename) before moving. Coz I worked on the previous version & wanted to keep new updates in separate file. So I pasted the renamed file in same location with previous file, its here but I can no…

    2 votes

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  17. Inaccurate Storage Space

    The amount of space within the Creative Cloud seems to have been moderately accurate, yet after deleting items it seems to never decrease, leading to inaccurate readings on available storage.

    1 vote

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    1 comment  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  18. CC says my storage is full but i can't see anything there

    There's nothing in my cc storage but cc says it is one hundred per cent full, so what do i do????????

    10 votes

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    16 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  19. sync not working!!!!

    after sync 1.3gb, sync stop working. it is out of quota? current cloud space 1.3% of 100gb.

    1 vote

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  20. Creative Cloud is useless. Lot many issues with Syncing files, especially in shared folders.

    I hate the moment when I selected Adobe XD for designing wireframes. Files never gets synced properly. :(

    1 vote

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    0 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
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