Skip to content
← Report Bugs

What are the issues you are experiencing with CC Assets Website or Libraries?

Report Bugs: 03: Library Panel

Categories

JUMP TO ANOTHER FORUM

(thinking…)

InDesign 18.1 Mac CC Library panel doesn't show assets

While CC library works good in other CC apps and via browser only in InDesign (18.1 Mac) the CC libray panel stopped working in InDesign. I've used the cleaner app, trashed the prefs and cache and reinstalled InDesign. It looks like an UI error... Please fix ASAP.

1 vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

SproetS shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • SproetS commented  ·   ·  Report

    This doesn't help:

    "
    So sorry to hear that.
    Could you please try these following steps:
    1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location: WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
    2. Follow the steps from Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
    Before trying the steps - please, make sure you've killed `Creative Cloud Libraries Synchronizer` process in Task Manager / Activity Monitor, as well as quitting all Adobe related products. This is mentioned in steps 1 and 2 of the article, but I wanted to point it out because it's important.

    Please let us know if this didn't resolve the issue. Thanks for reaching out.

    Regards,
    Hari Vallabha
    CCLibraries
    "