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Report Bugs: 03: Library Panel

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library not loading

My library panel is constantly saying "Something went wrong initializing creative cloud libraries" and the window is blank, in all of my apps? I have tried restarting, logging out and back in. nothing seems to work. then it suddenly starts working again a few days later. It is very annoying and I use the library all the time for color pallets and other assets. How can I fix this?

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Kenneth R. Sherrill shared this idea  ·   ·  Report…  ·  Admin →
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  • kelly commented  ·   ·  Report

    I'm having a similar issue. I managed to get cc library working again after much time and effort then it stopped working. All the recommended fixes amounted to nothing. Very, very frustrating. So much wasted time.

  • Jon Paul commented  ·   ·  Report

    I have the exact same problem, have reported it at least twice, am paying an enormous amount for the programs and still they haven't fixed this. Godamned annoying.

  • Hari Vallabha commented  ·   ·  Report

    Hi kenneth,

    Sorry, you're facing this problem. Could you please try:
    1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location: WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
    2. Follow the steps from Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
    Before trying the steps - please, make sure you've killed `Creative Cloud Libraries Synchronizer` process in Task Manager / Activity Monitor, as well as quitting all Adobe related products. This is mentioned in steps 1 and 2 of the article, but I wanted to point it out because it's important.

    Please let us know if this didn't resolve the issue. Thanks for reaching out.

    Regards,
    Hari Vallabha
    CCLibraries