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Report Bugs: 03: Library Panel

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CC libraries disappear

Library panel is empty when switching btw programmes?

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bronpye shared this idea  ·   ·  Report…  ·  Admin →
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  • Hari Vallabha commented  ·   ·  Report

    Hi,

    Sorry to hear that. Could you please try:
    1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location: WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
    2. Follow the steps from Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
    Before trying the steps - please, make sure you've killed CCLibraries process in Task Manager / Activity Monitor, as well as quitting all Adobe related products. This is mentioned in steps 1 and 2 of the article, but I wanted to point it out because it's important.

    If your issue persists even after the above-mentioned steps, please let us know.

    Thank you,
    CCLibraries team