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Libraries no longer creating thumbnails for new additions

Fix the thumbnails in the libraries. Old items have thumbnails but any new additions only show the CC link icon. I can no longer see things that I add.

Items show online but not on desktop programs.

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cody langford shared this idea  ·   ·  Report…  ·  Admin →
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  • Molly Donohue commented  ·   ·  Report

    Hello, thanks for your patience, we have fixed this issue and rolled it out to all users. It was only happening for Windows users, so the following instructions are win only. To restore your images you should

    1. Force quit the CCLibrary Process, all adobe apps, the creative cloud desktop app, and any other cc app from Task Manager
    2.
    Remove the contents of the renditions folder at the two following locations in your file explorer:

    %appdata%\Adobe\Creative Cloud Libraries\LIBS\<userID>\collaborated\renditions
    %appdata%\Adobe\Creative Cloud Libraries\LIBS\<userID>\creative_cloud\renditions

    You may not have the collaborated folder, that's fine!

    3. Restart Creative Cloud desktop application and reopen any apps. The Images should be restored

    You can see these steps in https://community.adobe.com/t5/creative-cloud-services-discussions/cc-library-preview-not-showing-in-cc-desktop-app-or-the-cc-library-panel-in-other-adobe-apps/m-p/12973579 in other Adobe forums as well.

    You can ignore the step of downloading the latest CC Libraries build, as it should be auto-rolled out to users by now.

    - CC Libraries team

  • Tim Simmons commented  ·   ·  Report

    If not fixed, you have to drag every icon onto the artboard just to see it.

  • Hillary Kirby commented  ·   ·  Report

    I'm having the same problem. It's only for new assets- the old ones load fine.

  • Hayden Hagler commented  ·   ·  Report

    PLEASE FIX THIS!!! How has this not been immediately addressed? This issue has completely thrown a wrench into my workflow. Having to open each library item in order to identify what it is absolutely ruins everything that makes CC Libraries great. PLEASE FIX THIS!!!