We recently started using Blackmagic Design (BMD) cards for capturing old film and video material. We use the Intensity Pro 4K and Intensity Shuttle.

The old material (firewire solutions) no longer works and had to be replaced. Premiere could work (until version 12 - 2018) with firewire solutions.

If all prescribed settings are set for, the card will not work. "Capture device offline" is the message.
At the same time, a source can be displayed on the same PC's in other software, such as Media Express (BMD software), GrassValley Edius 9 and OBS.

Several times via chat the helpdesk consulted, but they can not answer. Can you give me the right settings to capture (F5) in Premiere Pro CC (currently version 14.6).

We work with many people who each use their own Adobe licenses. At the moment we can't work properly now that we have new hardware and Adobe software that won't work.
We hope you can come up with a solution soon: a lot depends on it.

On the other hand it says on the packaging of the BMD cards that Adobe supports it. We hope you can make this happen and look forward to your messages.