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Report Bugs: 03: Library Panel

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CC Library freezes and not able to scroll

UPDATE: The issue is not that it freezes but that the visual display of scrolling is not happening. I can make a motion to scroll in the library and visually, nothing changes, but when I drag from the library, it is not the asset that I grabbed that is being pulled, it is the one that corresponds to the location where the scrolling action stopped.
When I open a document, Libraries freezes so I am unable to scroll through the list of assets. I have to quit Illustrator and reopen to fix the scrolling problem. Happens at least once per day.

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  • Tom Reuter commented  ·   ·  Report

    Rollback to version 25.1 before Update fixes the problem with the CC Libary to me.

  • Frea Wolfe commented  ·   ·  Report

    This is still occurring, freezes, restart and still frozen?!

  • Dan commented  ·   ·  Report

    Love this feature but the library sync fails multiple times a day. Issue on Catalina and Big Sur - have submitted logs. AdobeLogs_20201218_091948_682-mac.zxp

  • Georges commented  ·   ·  Report

    Any fix on this issue? I'm having the same problem

  • AdminMariia (Software Quality Engineer, Adobe Systems Incorporated) commented  ·   ·  Report

    Hi, sorry you are facing this problem!

    We are trying to reproduce this on our side right now.
    Will keep you updated on the status of this problem.

    Meanwhile, could anyone please share the Logs:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Please, post Logs ID here in the comment, so we can proceed with investigating the problem.

    Thank you!
    CCLibraries team

  • Anonymous commented  ·   ·  Report

    Same here, super annoying, only started to see this after the 2021 updates to software

  • Asa commented  ·   ·  Report

    Yes, frozen up, wont scroll, but when you click on a style in the library.. it puts a different seemingly random one into the InDesign document!

  • Val Muldoon commented  ·   ·  Report

    Same issue. Cannot click on library menu or drag over correct library items in CC 2021 Illustrator.

  • N H commented  ·   ·  Report

    Freezing for me as well. Happens in AI at least once a day and I have to restart AI to make it work again. Also, my tabs stop expanding when trying to do one window at a time. You have to expand all in order to see the tool or drag it out of the menu.

    Very frustrating.

  • Daniel Momm commented  ·   ·  Report

    Same issue to. Happens in the CC 2021 version, not my 2020 of all Creative Cloud. It's either totally frozen or frozen and super oversized and zoomed in within the panel.

  • Anonymous commented  ·   ·  Report

    Same issue - occurs multiple times daily - requires ID restart.

  • Nicole commented  ·   ·  Report

    Same issue. Happens in the CC 2021 version, not my 2020 of Illustrator. It's either totally frozen or frozen and super oversized and zoomed in within the panel.

  • Eric Shawver commented  ·   ·  Report

    Same issue for me in InDesign for Mac. Sometimes the CC Library listed items (a list of color swatches) and corresponding names seem 2-3x times larger and are not scrollable. Restarting InDesign seems to be the fix for me currently.

  • adrien commented  ·   ·  Report

    Same issue for me with the library.
    It crashes on indesign (very often) & illustrator.
    Relaunch indesign is not enough, I have to reboot my Imac each time.
    In illustrator; the library appears way smaller than habitually in its window.

  • Chris Marsden commented  ·   ·  Report

    I have exactly the same issue in the new update to InDesign

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