CC Library freezes and not able to scroll
UPDATE: The issue is not that it freezes but that the visual display of scrolling is not happening. I can make a motion to scroll in the library and visually, nothing changes, but when I drag from the library, it is not the asset that I grabbed that is being pulled, it is the one that corresponds to the location where the scrolling action stopped.
When I open a document, Libraries freezes so I am unable to scroll through the list of assets. I have to quit Illustrator and reopen to fix the scrolling problem. Happens at least once per day.

The issue is now fixed in Illustrator 25.4 that is available in the Creative cloud App for download.
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Hi everyone,
We have identified the problem and will try to deliver the fix as soon as possible. Thank you for your patience! Will keep the thread updated!
CCLibraries Team
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Tom Reuter commented
Rollback to version 25.1 before Update fixes the problem with the CC Libary to me.
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Frea Wolfe commented
This is still occurring, freezes, restart and still frozen?!
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jim commented
Same thing happening here. Everything freezes and when I close and then reopen/resize the panel it freezes again
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Dan commented
Love this feature but the library sync fails multiple times a day. Issue on Catalina and Big Sur - have submitted logs. AdobeLogs_20201218_091948_682-mac.zxp
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Georges commented
Any fix on this issue? I'm having the same problem
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Hi, sorry you are facing this problem!
We are trying to reproduce this on our side right now.
Will keep you updated on the status of this problem.Meanwhile, could anyone please share the Logs:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmlPlease, post Logs ID here in the comment, so we can proceed with investigating the problem.
Thank you!
CCLibraries team -
Anonymous commented
Same here, super annoying, only started to see this after the 2021 updates to software
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Asa commented
Yes, frozen up, wont scroll, but when you click on a style in the library.. it puts a different seemingly random one into the InDesign document!
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Val Muldoon commented
Same issue. Cannot click on library menu or drag over correct library items in CC 2021 Illustrator.
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N H commented
Freezing for me as well. Happens in AI at least once a day and I have to restart AI to make it work again. Also, my tabs stop expanding when trying to do one window at a time. You have to expand all in order to see the tool or drag it out of the menu.
Very frustrating.
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Hi, sorry you are facing this problem!
We are trying to reproduce this on our side right now.
Will keep you updated on the status of this problem.Meanwhile, could you please share the Logs:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmlThank you!
CCLibraries team -
Daniel Momm commented
Same issue to. Happens in the CC 2021 version, not my 2020 of all Creative Cloud. It's either totally frozen or frozen and super oversized and zoomed in within the panel.
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Anonymous commented
Same issue - occurs multiple times daily - requires ID restart.
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Nicole commented
Same issue. Happens in the CC 2021 version, not my 2020 of Illustrator. It's either totally frozen or frozen and super oversized and zoomed in within the panel.
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Eric Shawver commented
Same issue for me in InDesign for Mac. Sometimes the CC Library listed items (a list of color swatches) and corresponding names seem 2-3x times larger and are not scrollable. Restarting InDesign seems to be the fix for me currently.
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adrien commented
Same issue for me with the library.
It crashes on indesign (very often) & illustrator.
Relaunch indesign is not enough, I have to reboot my Imac each time.
In illustrator; the library appears way smaller than habitually in its window. -
Chris Marsden commented
I have exactly the same issue in the new update to InDesign