CC Library freezes and not able to scroll
UPDATE: The issue is not that it freezes but that the visual display of scrolling is not happening. I can make a motion to scroll in the library and visually, nothing changes, but when I drag from the library, it is not the asset that I grabbed that is being pulled, it is the one that corresponds to the location where the scrolling action stopped.
When I open a document, Libraries freezes so I am unable to scroll through the list of assets. I have to quit Illustrator and reopen to fix the scrolling problem. Happens at least once per day.
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48 comments
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Sam
commented
I agree, this issue has been going on for a long time. Usually, it would happen to me in Illustrator. I found that leaving V. 24.3 installed worked better compared to the newer versions. But now it is also happening with InDesign 16.3.2. Very frustrating.
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Sasha
commented
This issue has gotten worse and worse in the past few months. I now have to restart every hour to continue using libraries.
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Ashleigh Pritchard
commented
Happening to me as well. I use my library constantly for styles and colors and I keep having to restart the program to access anything!
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Brooke
commented
This is an ongoing issue! Why has it not been fixed? My productivity is being affected. Come on Adobe! FIX THIS ALREADY!!!!!
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Nick T
commented
Same issue. Please fix. It significantly reduces efficiency and creates awkwardness when collaborating on video calls/screen-sharing.
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Anonymous
commented
still a problem even with update. Very annoying and a waste of time. Have to restart to get the items I need from the library. Latest issue is not only not working, but the scale of the library is tiny. All other windows pop out at regular size and Library is zoomed out (as though I hit [command - ] several times).
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StudioGillian
commented
I am also experiencing this. I need to be able to access my Library's for saved colours for branding
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Anonymous
commented
Also happening to me all the time. Please fix.
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Don
commented
This issue has been going on for more than a year, please deliver a fix!
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Jskit
commented
This 'feature' is still broken. It's more of a dam in my workflow than anything else.
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Dani
commented
This is beyond annoying!!!!!
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Thomas
commented
This issue is plagueing V25 since the first day and is the main reason I mostly do not use the new version. 24.x works perfectly, thank you.
I did not expect this pesky bug to come from Adobe and I am really disappointed by the lack of quality from a rather expensive software. -
houseofcakes
commented
Bump. Happening still in 25.2.3. If I resize the window different things pop up (probably from ghost clicks that were made before). Nothing is able to be selected.
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NS
commented
Still happening. I waste about 1/2 hour per day because of this issue.
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Anonymous
commented
I have to restart at least twice a day because of this bug. It would be nice if you would fix this problem already. It makes the library useless.
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Chris Marsden
commented
@Mariia - I have to say that this is not an 'inconvenience'. This is having a huge impact on people's everyday workflow. I have to restart InDesign at least 30 times a day due to this bug as my team rely heavily on Libraries. It is a complete joke that Adobe have known about this for nearly a year and have not yet got it resolved so it has obviously not been the priority that you state it has.
You've obviously been working on new stuff and things like being able to search for a swatch in a document are great feature to have but get the core stuff working first!
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Hi everyone,
Sorry for the wait - we have posted Ai 25.3 build with the fix, it's been available in Beta section. Please, install it to be unblocked. Animate 21.0.4 build 39603 is available under regular application section in CCD.
The fix in InDesign is coming soon, will post here once it's available on Production.These builds has a fix for the problem when Libraries Panel is getting frozen / wrong scaling while working. We are also working to deliver a fix for the problem when Libraries hang after the machine comes back from sleep.
Sorry for the inconvenience one more time, this issue been the highest priority for the teams. It is not something that we could deliver as an independent update on Libraries side, but this required applications updates, which is currently in progress.
Thank you,
Mariia -
Brandon
commented
This freeze has been happening to me for months now. Completely ruining my day to day work. Seems like the switch to Figma is inevitable.
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Anonymous
commented
@Mariia
Where is the fix???
It's been almost another two months since you last said anything. This is unacceptable.
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Rob Daniel
commented
I am having this same issue with my libraries. Libraries load strangely (often too small for their own window), they don't scroll visually, so when you drag an asset out, you are actually pulling the wrong asset. Only way to fix it is to close and reopen the panel and see where you actually scrolled to. It's like pulling teeth to accomplish basic tasks.
