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CC Library freezes and not able to scroll

UPDATE: The issue is not that it freezes but that the visual display of scrolling is not happening. I can make a motion to scroll in the library and visually, nothing changes, but when I drag from the library, it is not the asset that I grabbed that is being pulled, it is the one that corresponds to the location where the scrolling action stopped.
When I open a document, Libraries freezes so I am unable to scroll through the list of assets. I have to quit Illustrator and reopen to fix the scrolling problem. Happens at least once per day.

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  • Ron Rutten commented  ·   ·  Flag as inappropriate

    Same problem here, since months. CC Libraries panel freezes, resizes very big of very small when dragging to second monitor. I've already cleared the cache several times and reinstalled CC Libraries. Nothing helps to fix this problem.

  • Dallas commented  ·   ·  Flag as inappropriate

    I have the same problem. Need to sign out of Adobe and log back in the make it work.

  • AdminMariia (Software Quality Engineer, Adobe Systems Incorporated) commented  ·   ·  Flag as inappropriate

    Hi everyone,

    Thanks a lot for reporting this issue and helping us to investigate.

    This problem is set to a higher priority and we are trying our best to deliver the fix as soon as possible.
    This is something that can't fixed independently on CCLibraries side, but requires applications updates. We will keep this thread updated!

    This is not ideal, but you can try the workarounds to get unblocked while the fix is on its way:
    - unplug external monitor;
    - downgrade the application version to the previous;
    - set your machine not to go sleep.

    Apologies for the inconvenience and thank you for your patience!

    Mariia
    CCLibraries Team

  • Daniel Kither commented  ·   ·  Flag as inappropriate

    Come on Adobe, it's now 13th February and the CC Libraries pane in InDesign is practically useless. I rely heavily upon this feature and it's been glitching like this for far too long. It is having an impact on my business, costing me time and causing much frustration. PLEASE FIX!

    Screenshot attached (ignore the blurred areas).

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi Mariia -

    Any update on this issue? It was identified on 2/4 but a fix has not been released.

    This makes creative cloud libraries and their content unusable. I assume this would be classified as the highest priority for a fast tracked fix, since not being able to access or make use of cloud libraries kind of defeats the entire purpose of using creative cloud in the first place.

    Three days have elapsed since the problem was identified and meanwhile your customers are left without access to the content they have entrusted Adobe to provide access to is a bit troublesome to me.

  • Dan commented  ·   ·  Flag as inappropriate

    Love this feature but the library sync fails multiple times a day. Issue on Catalina and Big Sur - have submitted logs. AdobeLogs_20201218_091948_682-mac.zxp

  • AdminMariia (Software Quality Engineer, Adobe Systems Incorporated) commented  ·   ·  Flag as inappropriate

    Hi, sorry you are facing this problem!

    We are trying to reproduce this on our side right now.
    Will keep you updated on the status of this problem.

    Meanwhile, could anyone please share the Logs:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Please, post Logs ID here in the comment, so we can proceed with investigating the problem.

    Thank you!
    CCLibraries team

  • Anonymous commented  ·   ·  Flag as inappropriate

    Same here, super annoying, only started to see this after the 2021 updates to software

  • Asa commented  ·   ·  Flag as inappropriate

    Yes, frozen up, wont scroll, but when you click on a style in the library.. it puts a different seemingly random one into the InDesign document!

  • Val Muldoon commented  ·   ·  Flag as inappropriate

    Same issue. Cannot click on library menu or drag over correct library items in CC 2021 Illustrator.

  • N H commented  ·   ·  Flag as inappropriate

    Freezing for me as well. Happens in AI at least once a day and I have to restart AI to make it work again. Also, my tabs stop expanding when trying to do one window at a time. You have to expand all in order to see the tool or drag it out of the menu.

    Very frustrating.

  • Daniel Momm commented  ·   ·  Flag as inappropriate

    Same issue to. Happens in the CC 2021 version, not my 2020 of all Creative Cloud. It's either totally frozen or frozen and super oversized and zoomed in within the panel.

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