MP4 files are not detected as video file but octet??
I uploaded five files the same day and in the same mp4 format exported from premiere with the same settings and to the same folder. Still three of them are now in octet format and two are mp4 videophiles. This makes no sense. It's a big problem since we are sending work copies and masters to our clients via CC. We can't have them downloading the files and changing extention. This would make us look like amateurs.
Since CC can't identify the video files automatically there should be a way to do it manually.
Anders
shared this idea
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George Tsapakis
commented
Hello and thank you for your feedback.
Unfortunately we are unable to reproduce the above issue. From our testing so far, all the mp4 exported videos were uploaded correctly and successfully to Assets website. Can you please share more details about the export settings you are using in Premiere? What is the video's original format? Maybe we are doing something differently and that gives us different results.
Thank you.