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Creative Cloud reporting I have 45 GB used, but I have no files on the cloud

Both the Creative Cloud App on my desktop and the web page for my assets is showing that I have used 45 GB of storage. However, I have no files on the cloud at all at this point. Both on my sync'd folder on my computer, and on the website itself, there are no files. So it should show that I have used zero GB. I have gone into the Deleted folder and confirmed that there are no files in there as well.

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Chuck shared this idea  ·   ·  Report…  ·  Admin →
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TRY THIS  ·  Stephanie Au-Chan responded  · 

Hi Chuck,

Do you have photos stored with Lightroom? Your quota includes storage with both Lightroom & Creative Cloud Files.

Thank you,
Stephanie

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  • Ralph Lehman commented  ·   ·  Report

    CC is reporting I have 17gb but I cannot see any files on the cc webpage.

  • Anonymous commented  ·   ·  Report

    FIX oth the Creative Cloud App on my desktop and the web page for my assets is showing that I have used 35 GB of storage. However, I have no files on the cloud at all at this point. Both on my sync'd folder on my computer, and on the website itself, there are no files. So it should show that I have used zero GB. I have gone into the Deleted folder and confirmed that there are no files in there as well.