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I cannot restore a file from the deleted folder

I selected a file to restore and got a message that it had been successfully restored but I cannot find in any of the other folders. Since there is no search function in the new assets interface, I had to search on my computer (which is synced) but it is not there either. I've refreshed and waited almost an hour but has still not shown up.

So, in summary, an important folder that had been previously archived and should have been restored has completely disappeared.

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NEEDS MORE FEEDBACK  ·  Stephanie Au-Chan responded  · 

Hi there & apologies for the delay. Can you provide more details on what type of file(s) you were trying to restore? Also, was the file in a shared folder? Thank you.

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  • Anonymous commented  ·   ·  Report

    I'm still having with this. Since May I've avoided deleting anything just to make sure I don't run into the problem (and this has become a problem with space on my computer). But I recently had to restore a folder and several files that I had deleted 6-7 months ago. I selected the files, clicked the restore button, got a green "successfully restored message" and then nothing. The files did not appear in my regular folder, in my downloads, in anywhere. They have disappeared AGAIN. I NEEDED those files and needed them immediately.
    Please HELP!!!

  • Anonymous commented  ·   ·  Report

    Hi Stephanie,
    thanks for getting back to me.
    I was trying to restore a few zip files. And a few jpgs too. The files are not in a shared folder (sharing listed as "only you"). The files are located in a folder in my Creative Cloud Files folder which is the folder synced with my computer/creative cloud.