Sync not working
PC Win 10. Sync Version v22.214.171.124. 1.5GB of 100GB used.
Syncing works for a while, then some days not sync anything. Makes it difficult to collaborate. I am waiting for another designers files to sync to my PC. I created the folder initially and invited them to 'Edit'. They can see all my updates, but I can't get theirs.
- Turned off syncing in Preferences.
- Closed Creative Cloud App.
- Opened Task Manager and 'End Process' for all CC Background processes, eg 'Creative Cloud (32 Bit)', 'Core Sync (32 Bit)', etc (about 6 of them).
- Re-opened Creative Cloud App.
- Turned on syncing in Preferences
- 'Syncing...' appears briefly at the bottom of the CC App.
- nothing changes.
- Permanently delete the 'Deleted' files via browser (Assets > Deleted)
- sign in/sign via CC App
- restart PC several times
- update all CC Apps (even though nothing to do with syncing)
Nothing is working, except waiting a few weeks and it might work then.
Hi there! Thank you for reporting this issue. It is currently under review. Thanks for your patience!
Gail S. Payne commented
First time user. I moved a folder containing 500 MB of files in folders & subfolders into the Creative Cloud Files folder.
Settings for Cloud: upload & download speeds at the max (100 percent each).
After over 12 hours, the files are still not synced.
Some parent folders have the icon of a white check in a green circle, which I assume means synced. (No documentation visible anywhere.)
Most files have the icon of left and right arrows, which I assume means syncing.
Paradoxically, some parent folders have the check mark while some of their child files and folders still have the syncing icon.
I gave up and moved my folder out of the Creative Cloud Files folder, partly because I saw reports on this website of files disappearing mysteriously.
Adobe is still syncing 45 of 90 files.
But there were 108 files, not 90.
MacOS 12.6.1 (Monterey)
iMac (Retina 5K, 27-inch, Late 2015, Intel processor, 8 GB RAM)
My network speed: 400 Mbps down / 200 Mbps up (measured with Google Speed Test).
So, figure 10 MB (Bytes) per sec.
500 MB / 10 MBps = 50 seconds.
Even at 1/10 that rate, it should take 500 sec, or less than 10 minutes.
I also have DropBox installed on my iMac. It has always worked. Could that be a conflict with Creative Cloud Files Synced Files?
I have used only 14.3GB of the 100GB but CC is saying that I've used up my limit of 100GB. Not sure what the issue is.
At me too does not work!
hello, I have the same problem since the reinstallation of MAc OS High Sierra and Adobe CC. The sync has lasted for at least 3 days, certainly there is a lot of element but it's quite long!
Since yesterday I no longer have access to files to collaborate or share from the MacbookPro but online I seem to have the hand.
The synchronization is done then disappears, the different markers which indicate the synchronization disappear.
This the video of the issue