Skip to content
← Welcome to CC Assets Website & Libraries Feature and Bug Reporting Page

Report Bugs

We are sorry you are experiencing issues with CC Assets or Libraries

Help us improve our service by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: When filing a new bug, please provide:
    • Steps to reproduce the issues
    • Expected result
    • Actual result

Thank you for your time, we really appreciate your feedback.

Report Bugs

Categories

JUMP TO ANOTHER FORUM

(thinking…)

What are the issues you are experiencing with CC Assets Website or Libraries?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

7 results found

  1. Capture Shapes not visible in Assets.Adobe.com Libraries

    Capture Shapes are visible in Capture, the CC Libraries inside the apps, and on the Creative Cloud desktop. However, in the web version (assets.adobe.com) all of my capture shapes display with a folded paper icon, I can't see the preview of the actual svg like I can everywhere else. Seems to be a bug.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    FIXED  ·  4 comments  ·  02: Assets Website  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. CC Library freezes and not able to scroll

    UPDATE: The issue is not that it freezes but that the visual display of scrolling is not happening. I can make a motion to scroll in the library and visually, nothing changes, but when I drag from the library, it is not the asset that I grabbed that is being pulled, it is the one that corresponds to the location where the scrolling action stopped.
    When I open a document, Libraries freezes so I am unable to scroll through the list of assets. I have to quit Illustrator and reopen to fix the scrolling problem. Happens at least once per…

    87 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    58 comments  ·  03: Library Panel  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. CC Libraries Panel Sync issue with Spark Post Template

    In Spark.adobe.com there is new Spark Post Templates that can be stored in CC Libraries.
    But when I'm adding a Template in a CCLib, I have Creative Cloud Desktop sync issue.
    From Spark.adobe.com, removing this Post Template automatically fix the issue.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    FIXED  ·  2 comments  ·  03: Library Panel  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. CC Libraries palette does not scroll

    The library panel does not update when trying to scroll

    8 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  03: Library Panel  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. CC Library Panel Expands and cannot get files out of it

    When I use the CC library in CC 2021, it expands the library and I cannot access the files I Have in it. See screenshot attached, showing expanded library panel next to my normal panels I use all the time

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    5 comments  ·  03: Library Panel  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. I can't delete prototypes

    I can't delete XD prototypes any more since you updated the website!!! Please fix this ASAP!!!!!!!!!!!!!!!!

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    FIXED  ·  7 comments  ·  05: Sharing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. Can't Use New Assets Web Site on Mobile

    The following issues occur in the new Assets Web site on mobile (Android 7.1.1, using Chrome 62.0.3202.84 or Edge 1.0.0.1267)
    • Cannot see page header until rotating device, and then only halfway
    • Cannot scroll page, it instead opens file

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  02: Assets Website  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
  • Don't see your idea?