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4 results found

  1. I can't sort the assets in the library panel manually

    It should be possible to sort the assets in the library panel manually, dragging them.

    1 vote

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    TRY THIS  ·  0 comments  ·  03: Library Panel  ·  Admin →
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  2. CC libraries dashboard BROWSER VERSION

    When I change the name of a library it updates successfully but when I exit the libraries webpage return to the libraries page, the change I made defaults to the previous state. The change is effective across all libraries panels in all apps and CC desktop dashboard - but NOT IN THE BROWSER. I’ve tested on Chrome, Edge, Safari on PC and mobile and all have the same problem. I’ve tried clearing cache etc but same problem occurs across all browsers on all devises. Can you please look at this it’s quite annoying. Thank you!

    2 votes

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    1 comment  ·  02: Assets Website  ·  Admin →
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    TRY THIS  ·  AdminAkshay (Product Manager, Adobe Systems Incorporated) responded

    Next time this occurs, can you try hard reloading the page (On a mac: hold down the shift key and press the reload button, on Windows, hold down the control key and press the reload button)? The library name changes will not automatically update if you used the back button, so you will need to force a refresh. It should not, however, overwrite the Library name you just set, so if this does not help let me know and we can dig into it further. Thanks!

  3. Discover Issue 1/19/21 says this library is free to download, but there are no download links

    DIscover email "Free bright balloon messages.
    Download all 18 .PSD files or just the ones that speak to you."
    They appear but don't download.

    https://assets.adobe.com/public/211ce79c-3f20-46ec-5559-429875141c06/2124f687-4477-474d-93ef-b82639b10957

    1 vote

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    TRY THIS  ·  1 comment  ·  09: Other  ·  Admin →
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  4. Creative Cloud reporting I have 45 GB used, but I have no files on the cloud

    Both the Creative Cloud App on my desktop and the web page for my assets is showing that I have used 45 GB of storage. However, I have no files on the cloud at all at this point. Both on my sync'd folder on my computer, and on the website itself, there are no files. So it should show that I have used zero GB. I have gone into the Deleted folder and confirmed that there are no files in there as well.

    6 votes

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    2 comments  ·  02: Assets Website  ·  Admin →
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    TRY THIS  ·  Stephanie Au-Chan responded

    Hi Chuck,

    Do you have photos stored with Lightroom? Your quota includes storage with both Lightroom & Creative Cloud Files.

    Thank you,
    Stephanie

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