4 results found

1. Creative Cloud made files unaccessible

   I tried uploading 2 adobe xd files to the adobe Creative Cloud through the upload function on the website. It kept uploading them as ZIPS and not XD files. This prevented me from opening them in the Adobe XD Mobile App. Then I tried "uploading " them through the Adobe XD program. Wich actually is moving them to the Creative Cloud Files folder. The files automatically got put in the deleted folder, essentially removing them from my desktop and making them unacessible. When I try to restore the deleted files I get the error message. "Unexpected token T in JSON at position 0".

   I expect this to get fixed quickly as it got in the way of my work.

   I tried uploading 2 adobe xd files to the adobe Creative Cloud through the upload function on the website. It kept uploading them as ZIPS and not XD files. This prevented me from opening them in the Adobe XD Mobile App. Then I tried "uploading " them through the Adobe XD program. Wich actually is moving them to the Creative Cloud Files folder. The files automatically got put in the deleted folder, essentially removing them from my desktop and making them unacessible. When I try to restore the deleted files I get the error message. "Unexpected token T in JSON… more

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   0 comments  ·  02: Assets Website  ·  Delete…  ·  Admin →
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   ON THE BACKLOG  ·  Stephanie Au-Chan responded

   Hi Rens — Apologies for the inconvenience & this is a high priority issue for us. As a temporary work-around, you can download / move the XD file to your local storage from the sync’ed Creative Cloud Files that is on your file system browser. Thank you.

2. Uploading XD files to assets converts label's it as ZIP file

   I'm having trouble trying to upload XD files in the asset store to view it on my mobile phone, It label's it as a ZIP file but when I tried downloading it It's just an .xd file

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   1 comment  ·  04: Assets Panel  ·  Delete…  ·  Admin →
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   ON THE BACKLOG  ·  Stephanie Au-Chan responded

   Hi there — Apologies for the inconvenience & this is a high priority issue for us. As a temporary work-around, you can download / move the XD file to your local storage from the sync’ed Creative Cloud Files that is on your file system browser. Thank you.

3. No MOV files found when linked to, but seen in the same browser after upload

   whyn I can see and play a MOV video after upload, but the link I´ve emailed is useless? Error message: "No video in supported formats found" I thought it´s adobe... But now I quickly move back to googledrive or dropbox, clients are waiting :((((((

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   0 comments  ·  02: Assets Website  ·  Delete…  ·  Admin →
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   ON THE BACKLOG  ·  Stephanie Au-Chan responded

   Hi there — we have this issue around video / MOV support on shared links on our backlog. Thank you.

4. Downloading as JPEG

   In the previous version, you could download as several different file types. This is ESSENTIAL to our team's workflow as different people's software have different requirements. Why did this go away?

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   1 comment  ·  02: Assets Website  ·  Delete…  ·  Admin →
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   ON THE BACKLOG  ·  Stephanie Au-Chan responded

   Thank you Brandon! This capability is on our backlog.