Report Bugs

We are sorry you are experiencing issues with CC Assets or Libraries

Help us improve our service by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: When filing a new bug, please provide:
    • Steps to reproduce the issues
    • Expected result
    • Actual result

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. CC Library freezes and not able to scroll

    UPDATE: The issue is not that it freezes but that the visual display of scrolling is not happening. I can make a motion to scroll in the library and visually, nothing changes, but when I drag from the library, it is not the asset that I grabbed that is being pulled, it is the one that corresponds to the location where the scrolling action stopped.
    When I open a document, Libraries freezes so I am unable to scroll through the list of assets. I have to quit Illustrator and reopen to fix the scrolling problem. Happens at least once per…

    78 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    48 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  2. CC Libraries very buggy and freezing in Indesign

    Constantly freezes and becomes unclickable. It also enlarges making it unusable. Can't access it in Indesign 2021. I have to constantly restart the program to get it to work. Even then, it doesn't always work.

    34 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  3. CC Libraries not initializing

    Libraries won't load in desktop apps.

    32 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  4. can't select anything (colors, ...) from the CC Libraries panel in illustrator.

    In illustrator I can't select colors from the CC Libraries panel. When selected an object I click on a color in the Libraries panel (i tried the eyedropper tool as well) but nothing happens. The color remains the same color.

    I need to fill in the color values manually, but this is not productive since there are a lot of colors (and shades of these colors) I have to use. To avoid mistakes and collab with the team, we use cc libraries.

    A few days ago everything worked well, but suddenly it stopped.

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  5. Colors are not Color managed in CC libraries

    I use Adobe Illustrator as an example.
    Create an RGB color R 166, G 255, B 51 in an sRGB document and add the swatch to a CC Library.
    Change your RGB color settings to Wide Gamut RGB and create a new document.
    Use the swatch from the CC library, the result is a totally different color.
    The color in the CC library does not have a profile attached, only the numbers are used and no conversion or warning takes place.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  6. Way Zoomed In

    CC libraries in InDesign are super zoomed in within the panel. Meaning I open the panel, and all of the swatches are blown up to a huge size and the labels are pixelated because of how scaled up everything is.

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  7. CC Library keeps freezing constantly to the point where it is unusable.

    CC Library panel is CONSTANTLY freezing up. Every single day, it never works. This has been going on for months. PLEASE fix it.

    Frustrating to see all these posts about this same issue and not a single one of them has been addressed. This problem has been happening for WAY too long for Adobe to continue ignoring this.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  8. CC Libraries palette does not scroll

    The library panel does not update when trying to scroll

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →

    We have posted Ai 25.3 build with the fix, it’s been available in Beta section. Please, install it to be unblocked. Animate 21.0.4 build 39603 is available under regular application section in CCD.
    The fix in InDesign is coming soon, will post here once it’s available on Production.

    Thank you,
    Mariia

  9. CC libraries panel freezing in all applications, mostly Ai

    CC libraries panel freezing in all applications, mostly Ai, must restart constantly then libraries panel freezes again shortly after each restart. Experiencing for a couple weeks now and seems to be getting worse. Incredibly frustrating, slows down and prevents work.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  10. UI glitches with CC Libraries panel in InDesign

    Bug # 1: When dragging panel from a regular display to a Retina (high DPI) display, the UI elements become tiny. See screenshot.

    Bug # 2: Panel locks up (using latest version of InDesign, released yesterday). Cannot scroll it, click it, select any items, or click any buttons. Happens on both displays.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  11. Library Panel Non Responsive

    From time to time the Library panel becomes unresponsive and I cannot click or select anything. Currently if I double click the library I want to open it opens the colour picker.

    I can only get it working again by quitting Illustrator and reopening.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  12. CC Library Colors automatically apply black stroke to shapes

    My team uses CC Library for sharing brand assets and the latest update automatically applies a black stroke when selecting brand colors. It's killing our efficiency.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  13. Adobe libraries are not showing up

    Any of the software I use for Adobe, when I search a library only my libraries appear. I am unable to search any of the Adobe Stock.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  14. personal libraries dont load in side panel in dimension when returning to design mode after a render.

    when opening dimension all personal assets and starter assets load into the side panel just fine but after switching to the render tab running a render and then returning back to design mode my personal libraries and the assets in them do not load but all the starter asset libraries do load. In order to get my libraries to load again the program has to be restarted.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  15. something went wrong initializing creative cloud libraries

    I have this error come up with the CC Library Panel: "something went wrong initializing creative cloud libraries".

    I've tried everything that Adobe had suggested but nothing has worked and it's been 4 days since I've been able to access them.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  16. UI is non responsive and/or Zoomed in

    The CC library Panel is either super zoomed in, or super zoomed out. Across AI, ID, PS, PR and An.

    I use libraries all day every day and have built multiple brand libraries which are shared across my team and trying to use CC libraries is making me sad.

    Happens after working on a file. it never just opens up and is that way. the program opens up and is fine, but then after clicking around and doing things..it happens.

    i will spend an entire day trouble shooting this with you.
    Call me, fax me, send smoke signals (use premier…

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  17. No libraries show up in Photoshop Libraries, even though I have them in Creative Cloud.

    I can't access my creative cloud libraries. I am signed in. Libraries panel shows only "View all libraries at a glance" graphic. My libraries can't be accessed.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  18. Sharing swatches using libraries is totally unreliable.

    Sharing swatches using libraries is totally unreliable.

    From InDesign:
    I created a Green Spot Pantone color in InDesign: PANTONE 321 C and added it to a CC library
    To an Illustrator document
    In Illustrator I double clicked that swatch from the CC library and it was added to my Swatches panel as PANTONE 321 C, but it became a Global Process Color in CMYK mode as 100% Magenta.
    A totally different color, it should have stayed a Book color, with Lab values and it should not have changed to Magenta.
    To an InDesign document
    Adding the same color from the…

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  19. Double Click No Longer Opens Library Items

    I used to be able to open graphics in the library by double-clicking the items. Now a double click just shows the details. I have to right click and select EDIT from the menu. This is annoying. Please restore prior behavior.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  20. Bridge Libraries Panel Not Loading at Start-up

    The first time I launch Bridge each day the Libraries panel does not load 9 times out of 10 with a message telling me I need to be logged into my CC account. Under the Help menu in Bridge it indicates that I am logged in. I am also logged in to CC and Photoshop and they work as expected with regard to Library functionality.

    If I terminate Bridge and relaunch Bridge the panel sometimes connects to my libraries.

    CC, Photoshop, and Lightroom always connect with my Libraries as expected. I have tried all the suggested fixes I've found in…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5
  • Don't see your idea?

Feedback and Knowledge Base