63 results found
White background on white vector graphic element in CC Library preview (Panel/Web)
White background on white vector graphic element in CC Library Preview Panel as well as on Assets Website.10 votes
I have 20GB of storage connected to my plan. Macbook. My Creative Cloud shows that I have used 99% of my allocated storage space but when i get info on my Create Cloud Folder, it shows I am using only 11 GB. What is using up the rest of my space? And for further information, I pay a monthly subscription and your support is pathetic. It should not take me 30-40 mins to figure out how to post a question such as this.7 votesNEEDS MORE FEEDBACK · Emily Dinger responded
Hi John, thank you for your feedback. This is a bug that we are currently investigating.
As far as your comment about support, is there anything specifically about the support that didn’t meet your needs? Was it hard to find the feedback forum on the interface, or was it something else?
Thank you for your time in advance.
Creative Cloud reporting I have 45 GB used, but I have no files on the cloud
Both the Creative Cloud App on my desktop and the web page for my assets is showing that I have used 45 GB of storage. However, I have no files on the cloud at all at this point. Both on my sync'd folder on my computer, and on the website itself, there are no files. So it should show that I have used zero GB. I have gone into the Deleted folder and confirmed that there are no files in there as well.6 votesTRY THIS · Stephanie Au-Chan responded
Do you have photos stored with Lightroom? Your quota includes storage with both Lightroom & Creative Cloud Files.
Missing Download Button?
Maybe I'm blind, but I can't find the download button for my own assets or folders in the new design?
Also please link libraries with files. I would really like to have access to my files in my library panel in Photoshop for example.5 votes
inDesign share for review
shared for review items not showing up to the invited person. I have had client sign out sign back in, change password and restart computer . I have done the same.3 votes
Assets.adobe.com vs Assets2.adobe.com
Bad request 400 (on assets2.adobe.com) when clicking on libraries (assets.adobe.com)
When will they be integrated again?
Sometimes I have the bad request page, sometimes it does work??3 votes
Thank you for your feedback. We are looking into this.
File not opening on click, error
I tried to open an indd. file on the cc assets website. Can't open it due to an error. It says that there is no download available. I have got another file that opens as it should be and I can view it and place comments. Any ideas?3 votes
can NOT restore file from "deleted" folder
my latest file is deleted by me with a foolish mistake, and I can NOT retore it back to "files" folder. Every time I press restore, it only shows "gf_mockup.xd could not be restored - Unexpected token T in JSON at position 0"
can you help to restore the file and let me download or sync with my local folder? please.3 votes
Hi there, thank you for your feedback. We will investigate this. Thank you for your patience.
CC Asset Storage Full, But No Files in My Library...?
As I was attempting to upload my first file to my library, it said that I could not, as I had used 21/20GB... Which first of all, doesn't make sense, as you can't use more space than you have. Also, there is no way that the file I am uploading is taking up over 20 GB, and I have never uploaded files there before.3 votes
Hi Nat, thank you for your feedback. We are looking into this issue. Thank you for your patience!
Move Tool assets.adobe.com
Can not move all selected files into other folders. Even though it shows that the files have moved, when I refresh my browser the files are back in the old folder. I am not able to manage my files correctly.3 votes
Hi Armando, thank you for your feedback. Sorry for the inconvenience, but hang tight! We are looking into this and hope to have a fix for you soon.
Arrows do not work correctly
It not possible to switch between the pictures with the arrows. Its just working one time at the 2nd picture the arrows are not shown anymore.
I test it with Chrome and also with Safari at IOS2 votes
Capture Shapes not visible in Assets.Adobe.com Libraries
Capture Shapes are visible in Capture, the CC Libraries inside the apps, and on the Creative Cloud desktop. However, in the web version (assets.adobe.com) all of my capture shapes display with a folded paper icon, I can't see the preview of the actual svg like I can everywhere else. Seems to be a bug.2 votes
Creative cloud used space
I deleted almost all from my Creative Cloud drive but it still shows 15GB used. How can I clear it?2 votes
CC libraries dashboard BROWSER VERSION
When I change the name of a library it updates successfully but when I exit the libraries webpage return to the libraries page, the change I made defaults to the previous state. The change is effective across all libraries panels in all apps and CC desktop dashboard - but NOT IN THE BROWSER. I’ve tested on Chrome, Edge, Safari on PC and mobile and all have the same problem. I’ve tried clearing cache etc but same problem occurs across all browsers on all devises. Can you please look at this it’s quite annoying. Thank you!2 votes
Next time this occurs, can you try hard reloading the page (On a mac: hold down the shift key and press the reload button, on Windows, hold down the control key and press the reload button)? The library name changes will not automatically update if you used the back button, so you will need to force a refresh. It should not, however, overwrite the Library name you just set, so if this does not help let me know and we can dig into it further. Thanks!
Can not tell what is taking up Creative Cloud Storage
I have 1.8/2 gb used in my creative cloud storage, although the only things in it are a couple colors and one small vector file.2 votes
What is using space?
I decided to clear out my entire creative cloud storage, including Lightroom (which I wasn't really using anyway). I cannot see where else there might be any files, but at the bottom of the files page there is a label that shows "171.3 MB used". I have no idea where that might be used.2 votes
When permanently deleting files, the progress thermometer contains a typo.
It says 'Deleteing', not 'Deleting'2 votes
The "Collaborate…", "Share Link…" and "Show file activity" contextual menu items functions as "View on Website"
Up until recently, if you chose "Collaborate…" in the Creative Cloud Files folder, a browser window would open up with a form to directly share the file/folder with someone. Now it gets redirected to the main Creative Cloud page (the same place "View on Website" would lead you to). The same thing goes for "Share Link…" and "Show file activity" which redirects to the shared assets' page on Creative Cloud (just like "View on Website" would).
Tested environments: MacOS Mojave, Windows 102 votes
We will review this bug & update this as we get more insight into what might be happening.
Error could not be uploaded - [UNEXPECTED] XHR failure
Error uploading files by drag and drop into the browser. Chrome on OSX mojave2 votes
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