46 results found

1. Sync not working

   PC Win 10. Sync Version v2.4.6.82. 1.5GB of 100GB used.
   Syncing works for a while, then some days not sync anything. Makes it difficult to collaborate. I am waiting for another designers files to sync to my PC. I created the folder initially and invited them to 'Edit'. They can see all my updates, but I can't get theirs.

   • Turned off syncing in Preferences.
   • Closed Creative Cloud App.
     
   • Opened Task Manager and 'End Process' for all CC Background processes, eg 'Creative Cloud (32 Bit)', 'Core Sync (32 Bit)', etc (about 6 of them).
   • Re-opened Creative Cloud App.
   • Turned on syncing in Preferences
   • 'Syncing...' appears briefly at the bottom of the CC App.
   • nothing changes.

   Also tried:
   - Permanently delete the 'Deleted' files via browser (Assets > Deleted)
   - sign in/sign via CC App
   - restart PC several times
   - update all CC Apps (even though nothing to do with syncing)

   Nothing is working, except waiting a few weeks and it might work then.

   PC Win 10. Sync Version v2.4.6.82. 1.5GB of 100GB used.
   Syncing works for a while, then some days not sync anything. Makes it difficult to collaborate. I am waiting for another designers files to sync to my PC. I created the folder initially and invited them to 'Edit'. They can see all my updates, but I can't get theirs.

   • Turned off syncing in Preferences.
   • Closed Creative Cloud App.
     
   • Opened Task Manager and 'End Process' for all CC Background processes, eg 'Creative Cloud (32 Bit)', 'Core Sync (32 Bit)', etc (about 6 of them).
   • Re-opened Creative Cloud App.
   • Turned on syncing… more
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   4 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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   UNDER REVIEW  ·  Emily Dinger responded

   Hi there! Thank you for reporting this issue. It is currently under review. Thanks for your patience!

2. CC says my storage is full but i can't see anything there

   There's nothing in my cc storage but cc says it is one hundred per cent full, so what do i do????????

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   18 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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   NEEDS MORE FEEDBACK  ·  Stephanie Au-Chan responded

   HI there — to help us better understand the issue, can you share information about the plan you have & where you are seeing your storage being reported as full? Thank you!

3. i`can`t delete my file "Unexpected response:412"

   icant delete my file "Unexpected response:412"

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   10 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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   UNDER REVIEW  ·  Stephanie Au-Chan responded

   We have logged this issue & will be looking into it.

4. Sync working on web but not in desktop

   I have a single XD file that I'm working on and I keep having this problem very frequently where I don't get the new version of the file even if the Creative Cloud "popup" says it's synced (it's not). This happens when working on two machines one a Windows 10 and the other a Mac Mini (Mac OS 10.12). The problem is solved by modifying the old version stored locally, then the actual file appears! Honestly, this is extremely annoying

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   3 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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5. XD files usually not sync via CC desktop app.

   XD files only sync when I save them as a new file. Niether XD files can not be downloaded from the cloud web platform, however I see there the relevant, latest state.

   6 votes

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   NEEDS MORE FEEDBACK  ·  1 comment  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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6. not syncying

   my idea is that you fix it so that it does what you say it does

   5 votes

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   1 comment  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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7. Saves don't work. Syncs don't show up. Seriously, what am I paying for??

   My friend will work on edititing my photos from her computer, and I will be unable to access her saves from my own computer. They will show up in the online folder, Creative cloud app is running, and will say it's up to date. But I won't be able to access any of the files created elsewhere, unless I visit the folder on the web, create a new folder for each file, and move a single file to an individual folder on the web. After, and only after doing that, will the photos show up on my desktop. Restarting the Creative Cloud app has no effect.

   I'll also save files, and they will not be there in the folder! Really fun when I do a batch process on about 3 hours worth of edits, and it's all gone because the save portion of the batch process did not work. So no batch processing for me.

   The save problem is also solved by creating a new folder for each file save. Sometimes saving will actually work, so I always check after saving a file to be sure it's there. And if it doesn't show up in the file, I can get it to actually save by creating a special folder to put the file in. One folder, one file. Or it could not work. It can happen if I save the file to a folder on my computer, or if I save the file in the creative cloud.

   So, I'm getting creative with my folder names. So far, we have the following names:

   Photoshop is a piece of shit
   Adobe hates me
   How many I hate adobe folders do I need
   1 adobe
   2 is
   3 an
   4 absolute
   5 piece
   6 of
   7 horse
   8 shit

   Okay, not particularly creative, but hey, it's still rather early in the game.

   Seriously. I'm paying 10 bucks a month for this aggravation?

   Mac High Sierra 10.13.6
   Photoshop CC 20.0.4
   Creative Cloud 4.8.2.476

   My friend will work on edititing my photos from her computer, and I will be unable to access her saves from my own computer. They will show up in the online folder, Creative cloud app is running, and will say it's up to date. But I won't be able to access any of the files created elsewhere, unless I visit the folder on the web, create a new folder for each file, and move a single file to an individual folder on the web. After, and only after doing that, will the photos show up on my desktop. Restarting the… more

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   1 comment  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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8. XD files not syncing from past 5 days

   The XD files are not syncing and we hit a huge collaboration block here. Please fix it or give me work around.

   5 votes

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   0 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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9. Photoshop SYNC does not work on Library tab. Clicking the Sync button fails, requires full reboot

   Describe my idea? hmmm... How about "Library Sync" for Adobe Stock should work, clicking on the button that says "sync" should sync. Sorry to be glib... but its really that simple. Clicking this button should update my library with ALL the stuff I just bought... [see photo]

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   0 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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10. file sync percentage not changing

    Trying to free up space in my Cloud Storage, so I've moved them out of the Cloud Storage and DELETED the folders entirely, and my files say they're "up to date" on the syncing but the percentage still shows that 89% of my cloud storage is used up. Which is impossible, since I've physically deleted more than HALF the files in my Cloud Storage. Is there a glitch in this percentage number? Or do I have to restart for this to resync to the correct available space number/percentage

    4 votes

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    0 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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11. Sync between Macs is extremely (!) unreliable

    The syncing between my two Macs (macos 10.13.6) is extremely unreliable. Although one computer's files are currently in the CC cloud, they are not synchronized/downloaded to the other computer. Starting/restarting both CreativeCloud and the Mac has no effect.

    The help texts on the corresponding Adobe website (https://helpx.adobe.com/de/creative-cloud/kb/arent-my-files-syncing.html?mv=product&mv2=accc#) list shortcuts for resetting the local database, etc., but they do only work on Windows not work on the Mac.

    Unfortunately, Creative Cloud is not a reliable solution with which you can work professionally.

    4 votes

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    2 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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12. sync deletes files randomly

    Files keep disappearing from Creative Cloud. It randomly deletes files and folders for no reason.

    4 votes

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    2 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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    UNDER REVIEW  ·  Emily Dinger responded

    Hi there, thank you for your feedback. We will review this to see what the issue might be. Thank you for your patience.

13. Sync slow when collaborating

    Takes over an hour to sync even a small 3MB file.

    When collaborating with other designers, we have to wait hours to check each others changes. This is unworkable. There should be a way to force a refresh.

    My colleague completes his work, saves the file, then emails me to say it's done. Then a few hours later, the updated files are there. We are on Australian NBN Broadband, which is 25MBps.

    4 votes

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    0 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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14. Files moved to trash

    Errors while syncing as files keep moving to trash, unable to locate synced files.

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    0 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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    NEEDS MORE FEEDBACK  ·  Eric Weidler responded

    Is this still an issue for you?

15. Inaccurate Storage Space

    The amount of space within the Creative Cloud seems to have been moderately accurate, yet after deleting items it seems to never decrease, leading to inaccurate readings on available storage.

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    3 votes

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    1 comment  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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16. Libraries in photoshop doesn't see Creative Cloud desktop and can't download assets market stuff

    Window 10, 2 different computers.

    I can't download assets from the Market through CC desktop, if I click on download it does nothing, I can't create or view libraries in any programs.

    The error in trying to view libraries in Photoshop is "To use creative cloud libraries please install the creative cloud application." Which it is installed.

    If I open libraries from CC desktop it goes to

    https://assets.adobe.com/libraries

    and says "Libraries aren't here yet, but we're moving them soon."

    Which takes me to

    https://assets2.adobe.com/assets/libraries

    Which apparently isn't connected to my CC desktop app. I have uninstalled and reinstalled the entire Adobe suite. When I did I deleted all folders with Adobe in them, ran the abode cleaners, the lot of it.

    Window 10, 2 different computers.

    I can't download assets from the Market through CC desktop, if I click on download it does nothing, I can't create or view libraries in any programs.

    The error in trying to view libraries in Photoshop is "To use creative cloud libraries please install the creative cloud application." Which it is installed.

    If I open libraries from CC desktop it goes to

    https://assets.adobe.com/libraries

    and says "Libraries aren't here yet, but we're moving them soon."

    Which takes me to

    https://assets2.adobe.com/assets/libraries

    Which apparently isn't connected to my CC desktop app. I have uninstalled and reinstalled the entire… more

    3 votes

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    1 comment  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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17. No way to know if sync is working

    I'm trying to sync some video files to creative cloud using the sync folder on my PC. There used to be a way to check the upload status and percentage in the creative cloud app. This seems to be gone in the latest version so I can't tell if anything is actually uploading. My assets web page says 0 of 100.0 GB used so I imagine it isn't working.

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    0 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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18. Dateiordner kann nicht endgültig gelöscht werden

    Leider gibt es einen Ordner in meiner Cloud, den ich nicht gelöscht bekomme.
    Der liegt im Papierkorb - und dort liegt er nun schon sehr lange.
    Nach dem ich alle Schritte aus ihren Problemhilfen durchgeführt habe, bekomme ich aber immer noch die Fehlermeldung, dass einiges nicht synchronisiert werden kann. Ich kann den Ordner weder löschen, noch wieder herstellen. Was kann ich tun?

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    2 votes

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    0 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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19. CC Desktop App Font Management

    Please make the Adobe Fonts Management in the CC Desktop App more user friendly.

    Add a toggle to collapse/open all font families. Doing this manually is extremely tedious and the App never remembers your settings.

    If you do go ahead and collapse them all (which takes a long time to do - if you have a lot of fonts synced) at the very least the App should remember that setting when it refreshes or closes and re-opens.

    Ideally a toggle to open all/close all families would be ideal.

    Cheers,
    Yitz Rapp

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    2 votes

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    1 comment  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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20. The file shared with me is not visible in the desktop app.

    Hi.
    I can see the file shared on the web. but i can't see it on desktop

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    2 votes

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    0 comments  ·  01: Desktop Sync  ·  Delete…  ·  Admin →
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