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  1. CC Library freezes and not able to scroll

    UPDATE: The issue is not that it freezes but that the visual display of scrolling is not happening. I can make a motion to scroll in the library and visually, nothing changes, but when I drag from the library, it is not the asset that I grabbed that is being pulled, it is the one that corresponds to the location where the scrolling action stopped.
    When I open a document, Libraries freezes so I am unable to scroll through the list of assets. I have to quit Illustrator and reopen to fix the scrolling problem. Happens at least once per…

    46 votes

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    24 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  2. CC Libraries not initializing

    Libraries won't load in desktop apps.

    22 votes

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    6 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  3. Sync not working

    PC Win 10. Sync Version v2.4.6.82. 1.5GB of 100GB used.
    Syncing works for a while, then some days not sync anything. Makes it difficult to collaborate. I am waiting for another designers files to sync to my PC. I created the folder initially and invited them to 'Edit'. They can see all my updates, but I can't get theirs.


    • Turned off syncing in Preferences.

    • Closed Creative Cloud App.

    • Opened Task Manager and 'End Process' for all CC Background processes, eg 'Creative Cloud (32 Bit)', 'Core Sync (32 Bit)', etc (about 6 of them).

    • Re-opened Creative Cloud App.

    • Turned on syncing…
    18 votes

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    3 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
    UNDER REVIEW  ·  Emily Dinger responded

    Hi there! Thank you for reporting this issue. It is currently under review. Thanks for your patience!

  4. CC Libraries very buggy and freezing in Indesign

    Constantly freezes and becomes unclickable. It also enlarges making it unusable. Can't access it in Indesign 2021. I have to constantly restart the program to get it to work. Even then, it doesn't always work.

    17 votes

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    2 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  5. can't select anything (colors, ...) from the CC Libraries panel in illustrator.

    In illustrator I can't select colors from the CC Libraries panel. When selected an object I click on a color in the Libraries panel (i tried the eyedropper tool as well) but nothing happens. The color remains the same color.

    I need to fill in the color values manually, but this is not productive since there are a lot of colors (and shades of these colors) I have to use. To avoid mistakes and collab with the team, we use cc libraries.

    A few days ago everything worked well, but suddenly it stopped.

    13 votes

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    1 comment  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  6. Colors are not Color managed in CC libraries

    I use Adobe Illustrator as an example.
    Create an RGB color R 166, G 255, B 51 in an sRGB document and add the swatch to a CC Library.
    Change your RGB color settings to Wide Gamut RGB and create a new document.
    Use the swatch from the CC library, the result is a totally different color.
    The color in the CC library does not have a profile attached, only the numbers are used and no conversion or warning takes place.

    12 votes

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    7 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  7. CC says my storage is full but i can't see anything there

    There's nothing in my cc storage but cc says it is one hundred per cent full, so what do i do????????

    10 votes

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    16 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  8. 10 votes

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    8 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  9. Sync working on web but not in desktop

    I have a single XD file that I'm working on and I keep having this problem very frequently where I don't get the new version of the file even if the Creative Cloud "popup" says it's synced (it's not). This happens when working on two machines one a Windows 10 and the other a Mac Mini (Mac OS 10.12). The problem is solved by modifying the old version stored locally, then the actual file appears! Honestly, this is extremely annoying

    9 votes

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    3 comments  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  10. CC Libraries palette does not scroll

    The library panel does not update when trying to scroll

    7 votes

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    1 comment  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  11. 7 votes

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    UNDER REVIEW  ·  4 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Sharing not working

    Add 25 jpeg files to a new folder on website. All synced.

    Share folder with client and no files present.

    Share Link with client and files are in the folder and downloadable.

    Basic stuff that really should work.

    6 votes

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    3 comments  ·  05: Sharing  ·  Flag idea as inappropriate…  ·  Admin →
  13. XD files usually not sync via CC desktop app.

    XD files only sync when I save them as a new file. Niether XD files can not be downloaded from the cloud web platform, however I see there the relevant, latest state.

    6 votes

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    NEEDS MORE FEEDBACK  ·  1 comment  ·  01: Desktop Sync  ·  Flag idea as inappropriate…  ·  Admin →
  14. CC Library Colors automatically apply black stroke to shapes

    My team uses CC Library for sharing brand assets and the latest update automatically applies a black stroke when selecting brand colors. It's killing our efficiency.

    5 votes

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    1 comment  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  15. CC Libraries need 1 or more Admin users not a single, fixed-person, Owner.

    CC Libraries desperately need an Admin role - rather than the severely flawed 'Owner'.

    Admin
    Editor
    User

    What happens when the current Owner leaves a company?

    I hear people saying you have to duplicate the library so you can use it. (Not a very good idea when the point of Libraries is to keep things consistent).

    Please get rid of Owner role and replace with a new Admin user role that can multiple assignees and/or be easily transferred.

    5 votes

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    0 comments  ·  06: Collaborations  ·  Flag idea as inappropriate…  ·  Admin →
  16. UI glitches with CC Libraries panel in InDesign

    Bug # 1: When dragging panel from a regular display to a Retina (high DPI) display, the UI elements become tiny. See screenshot.

    Bug # 2: Panel locks up (using latest version of InDesign, released yesterday). Cannot scroll it, click it, select any items, or click any buttons. Happens on both displays.

    5 votes

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    2 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  17. personal libraries dont load in side panel in dimension when returning to design mode after a render.

    when opening dimension all personal assets and starter assets load into the side panel just fine but after switching to the render tab running a render and then returning back to design mode my personal libraries and the assets in them do not load but all the starter asset libraries do load. In order to get my libraries to load again the program has to be restarted.

    5 votes

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    1 comment  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  18. something went wrong initializing creative cloud libraries

    I have this error come up with the CC Library Panel: "something went wrong initializing creative cloud libraries".

    I've tried everything that Adobe had suggested but nothing has worked and it's been 4 days since I've been able to access them.

    5 votes

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    3 comments  ·  03: Library Panel  ·  Flag idea as inappropriate…  ·  Admin →
  19. storage full

    I have 20GB of storage connected to my plan. Macbook. My Creative Cloud shows that I have used 99% of my allocated storage space but when i get info on my Create Cloud Folder, it shows I am using only 11 GB. What is using up the rest of my space? And for further information, I pay a monthly subscription and your support is pathetic. It should not take me 30-40 mins to figure out how to post a question such as this.

    5 votes

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    2 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →

    Hi John, thank you for your feedback. This is a bug that we are currently investigating.

    As far as your comment about support, is there anything specifically about the support that didn’t meet your needs? Was it hard to find the feedback forum on the interface, or was it something else?

    Thank you for your time in advance.

  20. Missing Download Button?

    Maybe I'm blind, but I can't find the download button for my own assets or folders in the new design?

    Also please link libraries with files. I would really like to have access to my files in my library panel in Photoshop for example.

    5 votes

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    WE HAVE THIS  ·  2 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
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