291 results found
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CC Library freezes and not able to scroll
UPDATE: The issue is not that it freezes but that the visual display of scrolling is not happening. I can make a motion to scroll in the library and visually, nothing changes, but when I drag from the library, it is not the asset that I grabbed that is being pulled, it is the one that corresponds to the location where the scrolling action stopped.
When I open a document, Libraries freezes so I am unable to scroll through the list of assets. I have to quit Illustrator and reopen to fix the scrolling problem. Happens at least once per…87 votesThe issue is now fixed in Illustrator 25.4 that is available in the Creative cloud App for download.
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Unable to access libraries / Library panel does not load
The library panel is not loading on desktop apps.
54 votesAre you still having issues? If so, can you let us know what applications are giving you trouble?
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CC Libraries very buggy and freezing in Indesign
Constantly freezes and becomes unclickable. It also enlarges making it unusable. Can't access it in Indesign 2021. I have to constantly restart the program to get it to work. Even then, it doesn't always work.
47 votes -
No libraries show up in Photoshop Libraries, even though I have them in Creative Cloud.
I can't access my creative cloud libraries. I am signed in. Libraries panel shows only "View all libraries at a glance" graphic. My libraries can't be accessed.
24 votes -
can't select anything (colors, ...) from the CC Libraries panel in illustrator.
In illustrator I can't select colors from the CC Libraries panel. When selected an object I click on a color in the Libraries panel (i tried the eyedropper tool as well) but nothing happens. The color remains the same color.
I need to fill in the color values manually, but this is not productive since there are a lot of colors (and shades of these colors) I have to use. To avoid mistakes and collab with the team, we use cc libraries.
A few days ago everything worked well, but suddenly it stopped.
21 votes -
Sync not working
PC Win 10. Sync Version v2.4.6.82. 1.5GB of 100GB used.
Syncing works for a while, then some days not sync anything. Makes it difficult to collaborate. I am waiting for another designers files to sync to my PC. I created the folder initially and invited them to 'Edit'. They can see all my updates, but I can't get theirs.- Turned off syncing in Preferences.
- Closed Creative Cloud App.
- Opened Task Manager and 'End Process' for all CC Background processes, eg 'Creative Cloud (32 Bit)', 'Core Sync (32 Bit)', etc (about 6 of them).
- Re-opened Creative Cloud App.
- Turned on syncing…
19 votesHi there! Thank you for reporting this issue. It is currently under review. Thanks for your patience!
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Libraries no longer creating thumbnails for new additions
Fix the thumbnails in the libraries. Old items have thumbnails but any new additions only show the CC link icon. I can no longer see things that I add.
Items show online but not on desktop programs.
16 votes -
CC Library keeps freezing constantly to the point where it is unusable.
CC Library panel is CONSTANTLY freezing up. Every single day, it never works. This has been going on for months. PLEASE fix it.
Frustrating to see all these posts about this same issue and not a single one of them has been addressed. This problem has been happening for WAY too long for Adobe to continue ignoring this.
14 votes -
To use Creative Cloud libraries, please sign in to Creative Cloud
Whenever I need to access the CC Libraries for my logo in my Graphics class, it says "oops, page not available. To use Creative Cloud libraries, please sign into Creative Cloud." I'm clearly signed into Creative Cloud if I'm in InDesign (what I'm using) and it's very upsetting.
13 votes -
Colors are not Color managed in CC libraries
I use Adobe Illustrator as an example.
Create an RGB color R 166, G 255, B 51 in an sRGB document and add the swatch to a CC Library.
Change your RGB color settings to Wide Gamut RGB and create a new document.
Use the swatch from the CC library, the result is a totally different color.
The color in the CC library does not have a profile attached, only the numbers are used and no conversion or warning takes place.13 votes -
CC says my storage is full but i can't see anything there
There's nothing in my cc storage but cc says it is one hundred per cent full, so what do i do????????
13 votesHI there — to help us better understand the issue, can you share information about the plan you have & where you are seeing your storage being reported as full? Thank you!
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i`can`t delete my file "Unexpected response:412"
i
cant delete my file "Unexpected response:412"13 votesWe have logged this issue & will be looking into it.
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Way Zoomed In
CC libraries in InDesign are super zoomed in within the panel. Meaning I open the panel, and all of the swatches are blown up to a huge size and the labels are pixelated because of how scaled up everything is.
11 votes -
CC Libraries isn't working properly
When I try to click on any library it doesn't open that library. Other times everything in the library panel is really tiny. I have seen it really large as well. It has been very glitchy for me.
11 votes -
CC libraries disappear
Library panel is empty when switching btw programmes?
10 votes -
Library Panel Non Responsive
From time to time the Library panel becomes unresponsive and I cannot click or select anything. Currently if I double click the library I want to open it opens the colour picker.
I can only get it working again by quitting Illustrator and reopening.
10 votes -
CC Libraries need 1 or more Admin users not a single, fixed-person, Owner.
CC Libraries desperately need an Admin role - rather than the severely flawed 'Owner'.
Admin
Editor
UserWhat happens when the current Owner leaves a company?
I hear people saying you have to duplicate the library so you can use it. (Not a very good idea when the point of Libraries is to keep things consistent).
Please get rid of Owner role and replace with a new Admin user role that can multiple assignees and/or be easily transferred.
10 votes -
White background on white vector graphic element in CC Library preview (Panel/Web)
White background on white vector graphic element in CC Library Preview Panel as well as on Assets Website.
10 votes -
illustrator 26.3.1 not connecting to libraries anymore
Libraries won't load on Illustrator 26.3.1 - works in InDesign, but not illustrator or photoshop.
9 votes -
Sync working on web but not in desktop
I have a single XD file that I'm working on and I keep having this problem very frequently where I don't get the new version of the file even if the Creative Cloud "popup" says it's synced (it's not). This happens when working on two machines one a Windows 10 and the other a Mac Mini (Mac OS 10.12). The problem is solved by modifying the old version stored locally, then the actual file appears! Honestly, this is extremely annoying
9 votes
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