11 results found
-
Dragging new graphic into a group drops it in random location
When i add a graphic to a library and then go to drag it into a group, it doesnt drop where i want it to and just drops in a random spot in another group above where i want it to.
This happens 90% of the time and sometimes it randomly works normally
3 votes -
Switch to Custom groups pop up
A "Switch to Custom groups" window pops up when clicking a color swatch in my saved color library. This has just started doing this for me the past few weeks. It seems to happen over and over at times. I'm not sure why.
1 vote -
Libraries glitches in Illustrator 25.0.1 and Beta
Libraries freeze, assets appear far too large or are frozen unable to add new assets.
2 votes -
Rendering occurs and freezes
When retrieving page resources, rendering occurs and freezes. PSD resources are not displayed
1 voteHi Mirddin,
I’d love to get some more detail on this issue your encountering. Is this an issue you’re experiencing with the Extract feature on PSDs? If so, this was a bug that was fixed shortly after your bug was filed. If not, I’d love to get more detail on when you’re experiencing this.
Thanks!
Emily -
CC Assets
When i click restore from deleted option, the message says files has been restored. But there is no file sync and also the file is not available on the assets files section.
The file has completed vanished and i have lost my valuable projects files
Where are the files?
2 votesHi there & apologies for the delay. Can you provide more details on what type of file(s) you were trying to restore? Also, was the file in a shared folder? Thank you.
-
I cannot restore a file from the deleted folder
I selected a file to restore and got a message that it had been successfully restored but I cannot find in any of the other folders. Since there is no search function in the new assets interface, I had to search on my computer (which is synced) but it is not there either. I've refreshed and waited almost an hour but has still not shown up.
So, in summary, an important folder that had been previously archived and should have been restored has completely disappeared.
1 voteHi there & apologies for the delay. Can you provide more details on what type of file(s) you were trying to restore? Also, was the file in a shared folder? Thank you.
-
storage full
I have 20GB of storage connected to my plan. Macbook. My Creative Cloud shows that I have used 99% of my allocated storage space but when i get info on my Create Cloud Folder, it shows I am using only 11 GB. What is using up the rest of my space? And for further information, I pay a monthly subscription and your support is pathetic. It should not take me 30-40 mins to figure out how to post a question such as this.
7 votesHi John, thank you for your feedback. This is a bug that we are currently investigating.
As far as your comment about support, is there anything specifically about the support that didn’t meet your needs? Was it hard to find the feedback forum on the interface, or was it something else?
Thank you for your time in advance.
-
XD files usually not sync via CC desktop app.
XD files only sync when I save them as a new file. Niether XD files can not be downloaded from the cloud web platform, however I see there the relevant, latest state.
6 votes -
CC says my storage is full but i can't see anything there
There's nothing in my cc storage but cc says it is one hundred per cent full, so what do i do????????
13 votesHI there — to help us better understand the issue, can you share information about the plan you have & where you are seeing your storage being reported as full? Thank you!
-
Unable to access libraries / Library panel does not load
The library panel is not loading on desktop apps.
54 votesAre you still having issues? If so, can you let us know what applications are giving you trouble?
-
Files moved to trash
Errors while syncing as files keep moving to trash, unable to locate synced files.
4 votesIs this still an issue for you?
- Don't see your idea?