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304 results found

  1. A "Switch to Custom groups" window pops up when clicking a color swatch in my saved color library. This has just started doing this for me the past few weeks. It seems to happen over and over at times. I'm not sure why.

    1 vote

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  2. The CC library Panel is either super zoomed in, or super zoomed out. Across AI, ID, PS, PR and An.

    I use libraries all day every day and have built multiple brand libraries which are shared across my team and trying to use CC libraries is making me sad.

    Happens after working on a file. it never just opens up and is that way. the program opens up and is fine, but then after clicking around and doing things..it happens.

    i will spend an entire day trouble shooting this with you.
    Call me, fax me, send smoke signals (use premier…

    5 votes

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  3. Adobe CC library add on in powerpoint is not able to connecting to my account. the CC library is fine in my adobe apps. I find no reason its. shouldn't just log in and connect - see submitted pick

    2 votes

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  4. I can't access my creative cloud libraries. I am signed in. Libraries panel shows only "View all libraries at a glance" graphic. My libraries can't be accessed.

    24 votes

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  5. Lightroom says it has 100gb of space, and CC says it has 4gb of space. After uploading a bunch of photos to Lightroom, it says 12gb/100gb used, but CC says 12gb/4gb used (storage full)
    So how are they connected? I dont see how i can have 100gb of space in lightroom and 4gb in CC

    1 vote

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    1 comment  ·  01: Desktop Sync  ·  Admin →
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  6. The library panel contents sometimes will fail to redraw when one tries to switch libraries; resizing the panel brings the library back, but because of the blanking, I cannot move to a new library.

    1 vote

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  7. From time to time the Library panel becomes unresponsive and I cannot click or select anything. Currently if I double click the library I want to open it opens the colour picker.

    I can only get it working again by quitting Illustrator and reopening.

    10 votes

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  8. When I try to load my Deleted files (which got deleted from my Libraries without my consent) I get the following error on the website dashboard:
    Unable to load assets
    Error occurred while loading assets. Try visiting this page later.

    1 vote

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  9. when I migrate my library into CC... all the icons displayed are the same ...ie one of my imported images?

    1 vote

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  10. I am signed in the CC cloud (but it says I am not) but the library panel My Library is not available to me.

    3 votes

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  11. 1 vote

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  12. I.e. i've got a butt load of crap in my deleted folder, but it's hard to delete.

    if i try it says some assets couldn't be deleted (but what it really means is no files got deleted) :(

    so, despite my cc folders totalling 50GB, I'm stuck on 99 due to CC bloat that just wont flush

    besides that, how about making the files orderable by size? right now it's an absolute shit show as you can only arrange by date modified, which sucks if you have thousands of files

    3 votes

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    2 comments  ·  09: Other  ·  Admin →
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  13. After a horrible experience this morning trying to find a fix for the "Something went wrong initializing Creative Cloud Libraries" issue and finally reconnecting... I now notice that all my CC Libraries panel settings have been reset, AND the thumbnails no longer support transparency. This is particularly concerning when assets have a white color fill because the thumbnail just appears as a blank white box, instead of showing the graphic over a mid-gray background. Please bring back transparency in the CC Libraries panel thumbnails!

    4 votes

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  14. CC libraries in InDesign are super zoomed in within the panel. Meaning I open the panel, and all of the swatches are blown up to a huge size and the labels are pixelated because of how scaled up everything is.

    11 votes

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  15. When I try to click on any library it doesn't open that library. Other times everything in the library panel is really tiny. I have seen it really large as well. It has been very glitchy for me.

    11 votes

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  16. Everything appears in the web browser but Illustrator is only showing a few of our library files.

    1 vote

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  17. In illustrator I can't select colors from the CC Libraries panel. When selected an object I click on a color in the Libraries panel (i tried the eyedropper tool as well) but nothing happens. The color remains the same color.

    I need to fill in the color values manually, but this is not productive since there are a lot of colors (and shades of these colors) I have to use. To avoid mistakes and collab with the team, we use cc libraries.

    A few days ago everything worked well, but suddenly it stopped.

    21 votes

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  18. In Spark.adobe.com there is new Spark Post Templates that can be stored in CC Libraries.
    But when I'm adding a Template in a CCLib, I have Creative Cloud Desktop sync issue.
    From Spark.adobe.com, removing this Post Template automatically fix the issue.

    2 votes

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    FIXED  ·  2 comments  ·  03: Library Panel  ·  Admin →
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  19. Have invited collaborators to view a few libraries. On my end, it says they were invited or "previously invited" when I re-enter their addresses.

    When they receive the email and click "Start Collaborating" the Libraries still don't show up when they are active in an app or in the Creative Cloud site/app. They don't receive a notification in the CC site/app either. So in the end they still don't get access when the expected result is for them to receive access when inviting via share> entering their email address.

    1 vote

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    0 comments  ·  05: Sharing  ·  Admin →
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  20. When I log into Adobe CC assets, it gives me an error that something went wrong and none of my previously loaded files of assets show up (see attached screenshot). I was able to create a new folder, but there is no option to upload files to it. I have been unable to view my image files or upload to any files for the past few days. I use this sharing feature for my photography customers and I don't know how to get around the error.

    1 vote

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