348 results found
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XD files cannot be downloaded
For an Workshop on Xd I distributed a link to a directory with assets.
https://shared-assets.adobe.com/link/9831f438-61cc-4505-4188-c438e52b4f24
The containing XD files were displayed as directories and could not be downloaded.2 votes -
CC Library panel crash on right click
On my 2 Macs and my Win, the CC Library panel crash when I'm doing a right click and the is in freeze when I re-open the panel.
And so in different software!I used the CC Cleaner Tool to remove the CC Library component and reinstalled It like mentioned in the Help page, but the problem is still there.
And, now, because I realized it's on my 2 Mac (1 MB Pro from 2017 and one from 2014, both on Mojave 10.14.3) and on my Wacom MobileStudio (last Windows 10), I think the issue is on my account!
2 votes -
XD last version missing
Why are the last Versions of my XD Documents missing? We pay monthly for the complete Adobe Package and such things must not happen!
1 vote -
Can not tell what is taking up Creative Cloud Storage
I have 1.8/2 gb used in my creative cloud storage, although the only things in it are a couple colors and one small vector file.
2 votes -
Can't upgrade CC Storage
Two parts: one, why isn't there an actual contact for help instead of this feedback option? And second, why does my current, long term Adobe account give me this message every time I try to upgrade the amount of storage: "Purchase Unavailable
This product isn't available for purchase in your country or region (Singapore)."1 vote -
Lost my work on updating XD
While working today I found XD had launched a flip feature allowing users to flip images along length, etc. When I updated XD, I lost a lot of work I did in last few months - You can see the work I'm referring to in the published prototype - it will show a game called Bujo. Can you please restore my files to as they were before I updated XD. I've looked everywhere I could think of but can't find the files.
1 vote -
Error could not be uploaded - [UNEXPECTED] XHR failure
Error uploading files by drag and drop into the browser. Chrome on OSX mojave
2 votes -
sync not working!!!!
after sync 1.3gb, sync stop working. it is out of quota? current cloud space 1.3% of 100gb.
2 votes -
Deleted Files can not be restored or permanently deleted from deleted files section of CC
I cannot restore files or permanently delete files from the deleted folder on CC. This means I continue to lose space from my allotment and cannot free up space by permanently deleting deleted files.
1 vote -
Creative Cloud is useless. Lot many issues with Syncing files, especially in shared folders.
I hate the moment when I selected Adobe XD for designing wireframes. Files never gets synced properly. :(
2 votes -
CC says my storage is full but i can't see anything there
There's nothing in my cc storage but cc says it is one hundred per cent full, so what do i do????????
13 votesHI there — to help us better understand the issue, can you share information about the plan you have & where you are seeing your storage being reported as full? Thank you!
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2 votes
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What is using space?
I decided to clear out my entire creative cloud storage, including Lightroom (which I wasn't really using anyway). I cannot see where else there might be any files, but at the bottom of the files page there is a label that shows "171.3 MB used". I have no idea where that might be used.
2 votes -
Typo
When permanently deleting files, the progress thermometer contains a typo.
It says 'Deleteing', not 'Deleting'
2 votes -
The file does not exist, you are not allowed, or is the file may be in use.
I can see my Library A-OK. I can double click to edit objects, and copy them from one document to another. But when I click to drag an object from the Library to a new document, occasionally I get a "The file does not exist, you are not allowed, or is the file may be in use." error. I know I'm logged in, the file exists and everything is OK. But my client doesn't understand and I need to reboot/login/logout/panic until it works again.
2 votes -
Sync not working
PC Win 10. Sync Version v2.4.6.82. 1.5GB of 100GB used.
Syncing works for a while, then some days not sync anything. Makes it difficult to collaborate. I am waiting for another designers files to sync to my PC. I created the folder initially and invited them to 'Edit'. They can see all my updates, but I can't get theirs.- Turned off syncing in Preferences.
- Closed Creative Cloud App.
- Opened Task Manager and 'End Process' for all CC Background processes, eg 'Creative Cloud (32 Bit)', 'Core Sync (32 Bit)', etc (about 6 of them).
- Re-opened Creative Cloud App.
- Turned on syncing…
21 votesHi there! Thank you for reporting this issue. It is currently under review. Thanks for your patience!
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Folder for the xd links
I think a folder idea in the published xd link is essential. Because links are piling up. So it'll be good if there is an option for structure via folder
1 vote -
Can't change language on CC website
My Windows 7 computer is set to use English. The CC website, however, defaults to Swedish. I change this to English with the cog wheel icon at the bottom left corner. The page reloads, but it is still in Swedish.
1 vote -
Recent upgrade of InDesign and Illustrator interchangeably sometimes loose file integrity, and new projects cannot open or must be imported.
File locations get lost or the "version" of the InDesign or Illustrator that the file was created in is no longer available. Didn't have these issues before the last CC upgrade. Just yesterday, I saved an Illustrator file and know that I saved it. Then, did a save as to rename and make changes for a new version. The previous version vanished, an image in the recent listing menu appeared, but couldn't be found to open. Now vanished as if it never existed. Had to start my original file over using my now changed version. Just took the entire morning…
2 votes -
Sync between Macs is extremely (!) unreliable
The syncing between my two Macs (macos 10.13.6) is extremely unreliable. Although one computer's files are currently in the CC cloud, they are not synchronized/downloaded to the other computer. Starting/restarting both CreativeCloud and the Mac has no effect.
The help texts on the corresponding Adobe website (https://helpx.adobe.com/de/creative-cloud/kb/arent-my-files-syncing.html?mv=product&mv2=accc#) list shortcuts for resetting the local database, etc., but they do only work on Windows not work on the Mac.
Unfortunately, Creative Cloud is not a reliable solution with which you can work professionally.
4 votes
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