Skip to content

Report Bugs

We are sorry you are experiencing issues with CC Assets or Libraries

Help us improve our service by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: When filing a new bug, please provide:
    • Steps to reproduce the issues
    • Expected result
    • Actual result

Thank you for your time, we really appreciate your feedback.

Report Bugs

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

291 results found

  1. 7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. My library panel is constantly saying "Something went wrong initializing creative cloud libraries" and the window is blank, in all of my apps? I have tried restarting, logging out and back in. nothing seems to work. then it suddenly starts working again a few days later. It is very annoying and I use the library all the time for color pallets and other assets. How can I fix this?

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. my idea is that you fix it so that it does what you say it does

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Whenever I need to access the CC Libraries for my logo in my Graphics class, it says "oops, page not available. To use Creative Cloud libraries, please sign into Creative Cloud." I'm clearly signed into Creative Cloud if I'm in InDesign (what I'm using) and it's very upsetting.

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. It not possible to switch between the pictures with the arrows. Its just working one time at the 2nd picture the arrows are not shown anymore.
    I test it with Chrome and also with Safari at IOS

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Library panel is empty when switching btw programmes?

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Fix the thumbnails in the libraries. Old items have thumbnails but any new additions only show the CC link icon. I can no longer see things that I add.

    Items show online but not on desktop programs.

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. I had a CC library containing graphics, colors, elements titled by my client's name.
    I later created a new library (with same name) in Adobe Stock to look for stock photos for a project and now all elements that were in my shared CC libraries have been replaced with the images I chose from Adobe Stock. Adobe just replaced everything with the photos it wants me to buy and now I don't have logos, colors, graphics, etc. in my shared library.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. How about when I input swatches into a library that you don't immediately rearrange them?: Leave them in the order I input them. I have a reason why my colors are in a certain order. It makes it close to impossible to figure out which swatch you missed when you're inputting a bunch of them. "Let's see. Which one should we input now. I see I've already entered 16, but the next one on my list is number 18. Which one did I miss???"

    Thanks, Adobe, for making my long day even longer.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Libraries won't load on Illustrator 26.3.1 - works in InDesign, but not illustrator or photoshop.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Anticipation and testing prior releasing a new update! Too fast, too many bugs!
    Nowadays, every-time there is an update we need to fix stuff... it's time consuming and we mostly need to await for the next update. :(

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Trying to add colors from the Libraries panel to the Swatches panel.
    No logical button or menu item in Swatches panel nor Libraries panel to accomplish this task. Nor does dragging and dropping from Libraries to Swatches work.

    I should say, no "easy" way to do this other than selecting an object, selecting the color in the Libraries panel, then adding to swatches.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. all of my vector files in CC Libraries that have transparent backgrounds are now stuck with white backgrounds when I try to use them or place them into a file.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. So i made folders for a large number of assets. When i click "Relink from CC Libraries," it shows ALL the files in some kind of order (I don't know what) not separated by folders or anything. I would include screenshots, but your comments thing isn't allowing me to upload them, says they're not supported.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. The mp4 format is one of the most common video formats. Premiere Pro 2023 should be able to handle these files without any other codecs or jumping through hoops. With this limitation, it make Premiere Pro almost worthless.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  09: Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Assets indesign CC library are invisible, but can still be clicked on and dragged into documents.
    Libraries work as normal in Illustrator and Photoshop.

    Tried reinstalling indesign,
    Reinstalling CC
    Restarting and updating OS
    Clearing library cashe

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Since the latest update i cannot use the CC plugin for new illustrations in Powerpoint. Old illustrations made in Illustrator can be dragged in my Powerpoint file of Word, but new illustrations imported in CC Libraries cannot (they are kind of grey).

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Excess space around Ps artboards is odd and can't center the image correctly for review.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  07: Commenting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  07: Commenting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  09: Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4 5 14 15
  • Don't see your idea?