Skip to content

Report Bugs

We are sorry you are experiencing issues with CC Assets or Libraries

Help us improve our service by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: When filing a new bug, please provide:
    • Steps to reproduce the issues
    • Expected result
    • Actual result

Thank you for your time, we really appreciate your feedback.

Report Bugs

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

114 results found

  1. After a horrible experience this morning trying to find a fix for the "Something went wrong initializing Creative Cloud Libraries" issue and finally reconnecting... I now notice that all my CC Libraries panel settings have been reset, AND the thumbnails no longer support transparency. This is particularly concerning when assets have a white color fill because the thumbnail just appears as a blank white box, instead of showing the graphic over a mid-gray background. Please bring back transparency in the CC Libraries panel thumbnails!

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Hi,

    Love the library feature. I've noticed that if I click on a saved colour in the Libraries Panel, (which is represented by a square of colour) it sometimes fails to load into the foreground colour slot. It works fine if my click is towards the top of the colour square, but fails to load if my click is over the colour name label which appears and overlays the bottom part of the the colour square. I've applied the wrong colour so many times because of this :)

    It would be great if this could be changed so that the…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Illustrator: Library Panel constantly locks up and have to restart to get it to work again.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. As it's not possible to create real table in Illustrator like in Indesign, i try to simulate one by using area type.
    With area type you have several options you can define to set the position of the text inside.
    But, when you save assets composed with area type and vector shapes in a cc library, you loose the area type which is automatically turned to basic text and you loose also text styles apply on it.

    Do you know how to fix this to keep your text exactly the same in the CC library ?

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. I used to be able to open graphics in the library by double-clicking the items. Now a double click just shows the details. I have to right click and select EDIT from the menu. This is annoying. Please restore prior behavior.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. For example, creating a new color fill layer in Ps, there appears to be no way to directly select a color from the library colors. One can select from the color swatches/palette, but you need to have manually placed a library color in the local swatches first before trying to select from other dialogs.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. When pasting a Smart Object from Illustrator to Photoshop, I got the "waiting for library" window from that moment photoshop stopped working and I had to force shutdown.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. All the text in PS 22.1.1 libraries panel is in unreadable script font. I've re-installed PS, the libraries panel, the preferences. I don't how to fix this, but I can't use the libraries like this.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. The "import" functionality of libraries has been broken or removed. I used to be able to drag in .cclib files into the library panel and it would import the enitire library file....or there was an "import" option in the library hamburger menu. The drag and drop does not work anymore and the import option has vanished. I can still export, but there doesnt seem to be a way to import. I need this functionality for the tool to work with my company.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Currently impossible to filter by name when using "Relink to Library Graphic..."

    If you filter by name the Relink option disappears at the bottom of the Libraries window. (BTW terrible UI/UX on those Relink/Cancel buttons when they do work.)

    Please fix.

    [Searching for a specific image in a large library is not a nice experience.]

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. From time to time the Library panel becomes unresponsive and I cannot click or select anything. Currently if I double click the library I want to open it opens the colour picker.

    I can only get it working again by quitting Illustrator and reopening.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. did update now cant open my libraries, it says their already open

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. The first time I launch Bridge each day the Libraries panel does not load 9 times out of 10 with a message telling me I need to be logged into my CC account. Under the Help menu in Bridge it indicates that I am logged in. I am also logged in to CC and Photoshop and they work as expected with regard to Library functionality.

    If I terminate Bridge and relaunch Bridge the panel sometimes connects to my libraries.

    CC, Photoshop, and Lightroom always connect with my Libraries as expected. I have tried all the suggested fixes I've found in…

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. after rename the file in library in photoshop, then drag the file in AE. you will find the name of the file become back to the original name in AE project panel. and need to rename in AE again.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. La libreria delle palette non viene visualizzata quando uso Indesign. Con Photoshop e Illustrator tutto apposto.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Hello,
    CMYK colors of my library are transformed in spot colors in Illustrator....
    This should not happen.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. CC libraries in InDesign are super zoomed in within the panel. Meaning I open the panel, and all of the swatches are blown up to a huge size and the labels are pixelated because of how scaled up everything is.

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Libraries freeze, assets appear far too large or are frozen unable to add new assets.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?