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  1. CC libraries dashboard BROWSER VERSION

    When I change the name of a library it updates successfully but when I exit the libraries webpage return to the libraries page, the change I made defaults to the previous state. The change is effective across all libraries panels in all apps and CC desktop dashboard - but NOT IN THE BROWSER. I’ve tested on Chrome, Edge, Safari on PC and mobile and all have the same problem. I’ve tried clearing cache etc but same problem occurs across all browsers on all devises. Can you please look at this it’s quite annoying. Thank you!

    1 vote

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    1 comment  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. No Download button on Discover - Offset Photo Collage Templates

    I have received an email offering free Offset Photo Collage Templates, however having followed the link in the email there is no download button on the Discover - Offset Photo Collage Templates page and I am unable to download these templates.

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Creative cloud used space

    I deleted almost all from my Creative Cloud drive but it still shows 15GB used. How can I clear it?

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. When I rename a file in a shared folder it deletes the file

    In a cloud shared folder, if a file is renamed it is deleted from that folder. I later found the file in another folder that was renamed almost exactly as the folder where the file was originally placed, but it added percent signs for the spaces. I am not able to rename a file in a shared folder.

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can't open PSDC files in Photoshop 22.1

    I saved the file in the cloud a couple of months back. I'm using the latest version of PS now but error says ...

    Could not open "filename.psdc" because the file is not compatible with this version of Photoshop.

    Do I need to upgrade that PSDC file? How so?

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. Files completely lost from Creative Cloud

    I completely lost my files. Hours of work lost. Just disappeared, not in deleted or in another folder simply vanished and now I can't even open an existing file on Fresco anymore. Beyond upset and disappointed

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. inDesign share for review

    shared for review items not showing up to the invited person. I have had client sign out sign back in, change password and restart computer . I have done the same.

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. 7 votes

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    UNDER REVIEW  ·  4 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Some characters not rendering - 'No Glyph' symbol

    When viewing Illustrator files in the Creative Cloud viewer - some of the characters of our font (custom font) are not rendering. Instead, it is replaced by a 'No Glyph' warning sign. All characters type out correctly and print out of Illustrator, so there is no issue withthe font itself. I've attached a screenshot of the issue - the title should say 'Squishy Van'. Have seen the same issue on a number of files that are viewed through the CC website. Please let me knwo any other info you'll need to help sort this issue.

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. CC Cloud documents tab is not loading. Just spinning & spinning.

    https://assets.adobe.com/cloud-documents
    is not loading. Spinning wheel, nothing loading. Affecting other logged on users as well. Seems like your cloud hosting/service/whatever is down.

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. Jpegs downloaded from browser to desktop have colour profile changed to sRGB.

    Somewhere during upload or download, CC is changing the profile. Doesn't occur with psd files. Shouldn't occur at all. I can't use cc for sharing work as long as this continues.

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cloud documents file refuses to open

    https://assets.adobe.com/cloud-documents
    It's a great feature in theory. Unfortunately, it's giving me a lot of guff when I want to work on my file again. In this case, it's the design for my small business launch. I mean, sure, I can redo it. I have a desktop version that's about an hour behind the Cloud documents version in terms of work but man, incredibly irritating. I don't like having to wrestle my files away from friggin robots.
    I'm attaching a visual as well as a txt dump of the Photoshop version and system specs etc.

    Repro Steps:

    Scenario A.
    1. Open…

    1 vote

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    1 comment  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. Copying a link failure on the "Manage Links" page

    I can not copy the link on the "Manage Links" page. It will not copy onto my clipboard

    1 vote

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    1 comment  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. iOS Quick Export of PSD returning cached image, not accounting for updated file.

    Seems to just spit out the last cached version without checking if it was invalidated.

    Repro steps:
    - Have PSD file freshly synced to Creative Cloud.
    - Open the Creative Cloud iOS app
    - Do a "Quick Export" of the PSD, Save to Images. Don't close the app.
    - Make some visible change to the file in Photoshop, on Windows 10. Sync.
    - Notice that the Preview has updated as expected in the app.
    - Do another Quick Export, Save to Images.
    - Notice that it returns immediately, giving the last export given instead of a new export reflecting the…

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. PSD Stroke Effect rendered incorrectly in previews

    On both assets.adobe.com and the Creative Cloud iOS app, the stroke effect appears to be expanding the lines by X pixels in thumbnail space, rather than in file space as intended. I.e., the lines in the preview are way too thick and inconsistent with the image as shown in or generated by Photoshop. The problem is worse in the app than on the website.

    By "stroke effect", I mean in Photoshop, when you right-click a layer (in my case a group of layers), click "Blending Options...", then check "Stroke" and set the size to some value (in my case, 5…

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. Can't see My Work / Files content on iPhone5 Safari Browser

    Using the iPhone5 and Safari, navigating to My Work / Files shows sorting options, but then just two horizontal lines and a bunch of blank space instead of your actual files, making files inaccessible on this device.

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  17. Questions mark replacing letters in CC Library

    This issue is happening on a PC and Mac. Importing the file show not issue. Error only show up in the web browsers. (Chrome and Safari).

    1 vote

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    1 comment  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. Lost my work on updating XD

    While working today I found XD had launched a flip feature allowing users to flip images along length, etc. When I updated XD, I lost a lot of work I did in last few months - You can see the work I'm referring to in the published prototype - it will show a game called Bujo. Can you please restore my files to as they were before I updated XD. I've looked everywhere I could think of but can't find the files.

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. Error could not be uploaded - [UNEXPECTED] XHR failure

    Error uploading files by drag and drop into the browser. Chrome on OSX mojave

    2 votes

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    6 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. Can not tell what is taking up Creative Cloud Storage

    I have 1.8/2 gb used in my creative cloud storage, although the only things in it are a couple colors and one small vector file.

    1 vote

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    0 comments  ·  02: Assets Website  ·  Flag idea as inappropriate…  ·  Admin →
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