46 results found
Files moved to trash
Errors while syncing as files keep moving to trash, unable to locate synced files.4 votesNEEDS MORE FEEDBACK · Eric Weidler responded
Is this still an issue for you?
Keeps giving a sync failure but the file doesn't even exist anymore
I moved a file from a folder to an other folder but the file could not tync for some reason, so i tryed again with a copy and that did work. Afterwords i deleted the failed file. But it keeps giving a sync failure, even after i deleted the file (i also emptied my trashcan)
Its pretty annoying because of te window that keeps popping up.2 votesUNDER REVIEW · Emily Dinger responded
Thank you for your feedback. We are looking into this issue.
Protoype link doesn't show anymore some screens.
Instantly my old link where me and my team were working on didn't display all the screens. Tried to refresh the link, to update it, close browser, etc the same!
Then I created a new link, but I need some old comments back so how do i see the old link?
When i click restore from deleted option, the message says files has been restored. But there is no file sync and also the file is not available on the assets files section.
The file has completed vanished and i have lost my valuable projects files
Where are the files?2 votesNEEDS MORE FEEDBACK · Stephanie Au-Chan responded
Hi there & apologies for the delay. Can you provide more details on what type of file(s) you were trying to restore? Also, was the file in a shared folder? Thank you.
XD files usually not sync via CC desktop app.
XD files only sync when I save them as a new file. Niether XD files can not be downloaded from the cloud web platform, however I see there the relevant, latest state.6 votes
Sync of big files is taking all the resources of a Mac
I wanted to put a series of .MOV videos into my CC folder in order to be able to work on a Premiere Pro project at both home and office.
30 files for approx. 7Go, max file is 2.5Go, smallest is 250Mo.
After a very short while, the CC sync program hogs the computer totally. It's not even possible to move the cursor or very slowly. Mac and tools show it's getting up to 120% of processes.
It tried twice, and if you can't at a moment delete the files, the computer end up rebooting itself.1 vote
Right now Core Sync has a 5GB file limit, we are reviewing the support of files larger than 5GB.
In the meantime try to upload your files in smaller size groups.
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