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348 results found

  1. 42 votes

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  2. CC libraries are failing to load within Indesign (Mac). The CC libraries panel suggests "To use Creative Cloud Libraries, sign in to Creative Cloud" despite the fact that I am signed in. My creative cloud account online also suggests similar "Oops, page not available. To use Creative Cloud libraries, sign in to Creative Cloud"
    I have followed Adobe instructions to circumvent this issue, but none of these directions have worked: https://helpx.adobe.com/au/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products-backup.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,you%20received%20the%20Libraries%20error.

    16 votes

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  3. My library panel is constantly saying "Something went wrong initializing creative cloud libraries" and the window is blank, in all of my apps? I have tried restarting, logging out and back in. nothing seems to work. then it suddenly starts working again a few days later. It is very annoying and I use the library all the time for color pallets and other assets. How can I fix this?

    35 votes

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  4. Hi,

    Recently my CC Library inside InDesign has been having a lot of syncing error, forcing me to restart the software more often than I'd like to keep using it. Meanwhile, this doesn't happen at all in Photoshop and Illustrator...

    Could there be a manual "Re-Synch" option on right click or something so we don't have to restart the app?

    Thanks!

    3 votes

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  5. Using v 24.1.1 , assets are loaded and showing in the library panel, but clicking them does nothing. Going back to v 24.0 fixed the issue

    15 votes

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  6. Hello,
    for the last week or so, the images of the documents I share in the "Share for review" function are too compressed, which affects the preview of the documents. I have received complaints from my clients about this. This is a very recent bug, because I never had problems of this kind.

    5 votes

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    0 comments  ·  05: Sharing  ·  Admin →
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  7. Something went wrong initializing Creative Cloud libraries. I've had this issue for weeks, have shut down everything several times, updated everything several times, went through every item on https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html to troubleshoot. Nothing has worked. I need this resolved. I have a lot of art saved to my libraries for work and cannot access.

    6 votes

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  8. CATEGORY - BUG - CREATIVE CLOUD UPLOADS TO 'MY FILES' FAIL - OCTET FILE

    For some time now, I, along with many people have had uploaded files to the My Files area of Creative Cloud fail - shown as a Blank Icon with the Word OCTET.
    The advised correct method on the Community Forum was to always SYNC from your Creative Cloud Folder, however today, looking at the Forum I see Adobe in their wisdom are discontinuing the Sync capability anyway from Feb 2024 so the Adobe Official recommendation to Sync your files is now worthless.
    Back to the manual…

    2 votes

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  9. Last month the shadow effect still worked in Adobe Review. Now it shows those rectangles instead.

    3 votes

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    0 comments  ·  05: Sharing  ·  Admin →
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  10. I use the gradient feather tool to fade my images to white in a lot of the pieces I make in InDesign and share for review. It used to show up fine in share for review (except being pixelated from being low res), however, now it shows up as a harsh crop straight across instead of a fade to white.

    The attached photos show an example of what a photo looks like in my InDesign file vs what it looks like at the share for review link.

    3 votes

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    0 comments  ·  09: Other  ·  Admin →
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  11. During large uploads involving many files (eg. syncing a project consisting of a few GB and hundreds of files) the CC notification icon disappears from the taskbar leaving a blank space. Clicking on the blank space flashes up the Creative Cloud application but then the application immediately crashes. The file sync continues in the background.

    Solutions I have tried:
    Updating Creative Cloud - Didn’t work. Problem has been occurring through many versions.
    Uninstalling then reinstalling the Creative Cloud application - Didn’t work
    Clearing out the database files (.db, .db-shm, or db.wal.) - Didn’t work
    Repairing through Windows “Programs and features”…

    2 votes

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  12. Why can't I add or drag and drop file into my library panel in photoshop

    2 votes

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  13. I shared an Indesign file with my client team and when I open the Indesign file on my computer, their comments don't appear in my file. There is simply a 'share' button as if I have never shared it. In fact, I couldn't find the online shared file because as I found later after following the email link again, it is under the published tab, and I didn't know I had 'published', I thought I had 'shared'. In the Indesign file, I clicked again on the share button to see if I could find it - nope. I tried to…

    1 vote

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    0 comments  ·  05: Sharing  ·  Admin →
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  14. I cannot add anything to the newly generated library, the "+" dropdown icon is greyed out.

    2 votes

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  15. Sur la page d'Accueil de l'application de bureau CC ainsi que /cc affichée dans un navigateur WEB; sous Récents, le contenu des fichiers AdobeExpress ne s'affiche pas sur la vignette représentant le fichier si l'ordre de tri est celui représenté via la flèche vers le bas, si on inverse cet ordre de tri, ces vignettes sont affichées correctement; ce n'est pas pratique pour la gestion de ces fichiers, alors que ce contenu est vissible sous Fichiers/Vos fichiers

    1 vote

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    0 comments  ·  01: Desktop Sync  ·  Admin →
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  16. I have been using CC Libraries for years, both for client and personal use. At times, I would think things were missing, but chalked it up to being forgetful. Today, while adding files from Illustrator and Photoshop, and organizing files directly in the Creative Cloud Desktop application, several items randomly disappeared. These assets do NOT show in deleted files either. They do not appear in assets.adobe.com. It's as if they never existed. As you close out more features of your cloud storage, like synced files, I am very hesitant to trust what features are left. I cannot share a library…

    1 vote

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  17. the library did not work after sleep mode. including Photoshop, InDesign, and Illustrator. I think all of the app has the same problem. after opening again these apps work but when put to sleep library does not load.

    (I did everything: called 2 technical supervisors, used fresh windows, used the old version, etc...)

    1 vote

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  18. Why doesn't "Command Z" (Undo function) work in the Library panel? It would be great if it did.

    1 vote

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  19. When I click on the feedback pin on a shared illustrator document it doesn't always take me to the corresponding comment in the comment feed. And vice-versa - if I click on a comment in the comment feed it doesn't always highlight the corresponding pin on the artboard.

    Additionally if I open the comments window in Illustrator the text of the comment is cut off on the right side no matter how large I extend the window. Instead of the copy naturally flowing to the next line to adjust for window size it continues on one line making the end…

    3 votes

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    0 comments  ·  05: Sharing  ·  Admin →
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  20. Library isn't loading (message: failed to initialize) when I hover over the icon

    3 votes

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